•Remote or Fort Mill, South Carolina, USA
The primary responsibility of the Technical Services Implementation Engineer (L2) is to provide technical support to NTT clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management.Key Roles and Responsibili