help desk management Jobs in chicago, il

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Regional IT Support Manager

Vi

•

Chicago, Illinois, USA

Full-time, Third Party

The Regional IT Support Manager is responsible for managing the IT support function for their assigned locations, including providing leadership and support to the Community Technology Support Coordinators, managing the Help Desk to ensure that published service level agreements (SLAs) are being met for the assigned locations, and oversight of any third-party vendors providing support. This position also assists with the everyday tasks involved with the maintenance and support of the computing e
Posted 8 days ago

Helpdesk Level 1

Microtek Staffing Services

•

Chicago, Illinois, USA

Full-time

Job Title: Help Desk Support Engineer Job Duration : Full Time Job Location : Chicago, IL Job Description : Responding to inquiries from members and users to help them resolve technical issues via email or in person. Diagnose, troubleshoot, and resolve software, hardware, and network problems for Portal employees and members. Log all help desk interactions and maintain accurate records of issues and resolutions. Conducting preventative maintenance checks and updates the technology infrastructu
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Posted 38 days ago | Updated 29 days ago

Entry level Desktop support

Sunrise Systems, Inc.

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Chicago, Illinois, USA

Contract

Looking for a Onsite Entry level Desktop Support in Chicago, IL. Job Details: Job Title: Entry Level Desktop Support Job Duration: 6 Months on W2 Job Location: Chicago, IL 60611 Job Description: Responsibilities: As a Support Specialist, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer s
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Posted 44 days ago | Updated 11 days ago

AWS Cloud Solutions Architect & Operations Manager

JMS Technical Solutions

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Remote

Full-time

Our client is looking for an AWS Cloud Solutions Architect & Operations Manager. This is a fully-remote/full-time/direct hire position Hourly based on experience: $150k-$190k We re looking for a cloud solutions architect and operations manager to lead the evolution and maintenance of our client's cloud infrastructure on AWS. You ll be responsible for designing, implementing, and managing cloud solutions that support our data science and software development teams. You ll also collaborate with ot
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Posted 1 day ago

Help Desk Manager

VC5 Consulting

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Chicago, Illinois, USA

Full-time

Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory. Key Responsibilities: Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional custom
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Posted 24 days ago | Updated 1 day ago

Enterprise IT Operations Support Manager

Cook County Bureau of Human Resources

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Illinois, USA

Full-time

Under the direction of the Director of Enterprise Solutions, is responsible for the daily operations of information services activities such as IT Help Desk/End User Services Operations. Manages support staff whose main duty is to troubleshoot technical PC and or network issues for end users. Responsible for hiring, assigning and monitoring workload, determining priorities and ensuring that division objectives are met. Performs other duties as assigned. Attention Applicants: Please be advised
Posted 56 days ago

Desktop Support Technician

Brooksource

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Chicago, Illinois, USA

Contract

Deskside Support Technician Chicago, IL - 1 Day a week remote work optional after probationary period Public Trust Clearance eligible Duration: 6m Contract to Hire Pay:$30-$35/hr Job Summary Our government client is seeking a Helpdesk Associate to join their support team to provide essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance
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Posted 16 days ago

Desktop Support

HCL Global Systems

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Riverwoods, Illinois, USA

Contract

Job Title-Desktop Support Onsite-Indianapolis, USA Onsite-Riverwood, IL, USA Client-UST/Wolters Kluwer Mandotory Skill- It Support, It Service Desk, End User Computing The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbdal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. The Support Analyst will provide s
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Posted 10 days ago | Updated 1 day ago

IAM Analyst

Kforce Technology Staffing

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Chicago, Illinois, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking an IAM Analyst in Chicago, IL. Duties Include: * IAM Analyst will provide front line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals * Responsible for responding to, documenting, and resolving service tickets in a timely manner according to provided SLA's * Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls
Posted 2 days ago | Updated 1 hour ago

Director of Service Delivery / Operations / MSP or Consulting Experience Needed / $130k

Motion Recruitment Partners, LLC

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Chicago, Illinois, USA

Full-time

Job Description Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, earn trust across employees and management, and prioritize top-notch customer experiences. The ideal candidate has proven experience managing client relationships and deep knowledge of escalation practices. You'll levera
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Posted 28 days ago | Updated 2 hours ago

Desktop Support Technician

TEKsystems c/o Allegis Group

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Oak Brook, Illinois, USA

Full-time

Description: We currently have an opening for a Desktop Support Technician position in Oak Brook, IL. This team of five is in need of a Desktop Support specialist to join their team. They provide complete issue resolution (L1-3) to support more than 1000 end-users. The day-to-day work varies from phone/email support, project-based work, to walk-ups and C-level executive support. The responsibilities of this position include responding to calls, tickets, and emails to troubleshoot reported issue
Posted 1 day ago | Updated 2 hours ago

Help Desk Analyst

Network Data Systems

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Schaumburg, Illinois, USA

Full-time

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and software. Perform necessary diagnostic and corrective actions for hardware and software problems. Respond, resolve and document all service tickets using NDS proprietary ticketing system. Provide high level of customer satisfaction in a timely manner. The right candidate will possess a balance of both tech
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Posted 60+ days ago | Updated 1 day ago

IT Support Specialist

TEKsystems c/o Allegis Group

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Chicago, Illinois, USA

Full-time

Description: The organization has roughly 100 end users, with the hybrid schedule there would be 20-50 onsite at a given day. This team of 6 consists of IT Lead, Senior HD Specialists who handles L2-3 issues, Engineer, Sys Admin, IT Operations, and a Project Manager. They are looking for L1 HD specialist to be the first point of contact for all Helpdesk issues. While they do have a ticketing system in place, most service request come in via email. (Tickets generated via ServiceNow). The individu
Posted 3 days ago | Updated 2 hours ago

Desktop Support Technician

TEKsystems c/o Allegis Group

•

Oak Brook, Illinois, USA

Full-time

Description: Our client has a team of 5 that is looking for a Desktop Support specialist to join their team. This team supports 1000+ end users providing complete issue resolution (L1-3). Day to day varies from phone/email, project-based work to walk-ups and C-level executive support Responsibilities will include: *Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment. *Answering tickets via phone and email and own resolution of all of the issues. *Tr
Posted 1 day ago | Updated 2 hours ago

Network Engineer

Robert Half

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Indiana, USA

Full-time

Description We are offering an exciting opportunity for a Network Engineer. The successful candidate will be part of our team, implementing and supporting wide area networks (WAN), as well as providing third-level support for local area networks (LAN) across our organization. You will also collaborate with our Desktop Support Team to resolve site-specific network issues. Responsibilities: Implement and support wide area networks (WAN) to ensure smooth connectivity and network efficiency Provide
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Posted 9 days ago | Updated 3 hours ago

Senior Network Engineer (Hybrid in Park Ridge IL) W2 only

Beedata

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Park Ridge, Illinois, USA

Contract

Note: Implements and directs maintenance of complex multi-vendor environment local and wide area network infrastructure. Determines standards for implementation and configuration of software, hardware, and system capabilities. Acts as a second resource for problem determination. Job Description: Can perform all the functions of the Network Engineer. Coordinates and implements moderate to high risk network changes (switches, routers, and systems hardware) independently to mission critical func
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Posted 15 days ago

IT Support Specialist

TEKsystems c/o Allegis Group

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Chicago, Illinois, USA

Full-time

Description: Walton Street Capital is a commercial real estate company. Over 25+ years, Walton Street has developed the expertise to underwrite, acquire, originate, manage, and service commercial equity and debt investments across asset sectors. The organization has roughly 100 end users, with the hybrid schedule there would be 20-50 onsite at a given day. This team of 6 consists of IT Lead, Senior HD Specialists who handles L2-3 issues, Engineer, Sys Admin, IT Operations, and a Project Manager.
Posted 3 days ago | Updated 2 hours ago

Enterprise Command Center Engineer

Wintrust Financial

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Rosemont, Illinois, USA

Full-time

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates var
Posted 3 days ago | Updated 3 hours ago

CSI Engineer - Mainframe

CDW

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Chicago, Illinois, USA

Full-time

The primary purpose of this position is to support project team members when transitioning new customers into Managed Services. Primary Duties & Responsibilities: Service Delivery - 60% Job Weight Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to gather requirements, create standardized documentation in support of Operations obligations, and ensure those processes meet or exceed the business needs.Review services agreements and sales collateral to gain
Posted 2 days ago | Updated 3 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 35 days ago | Updated 1 day ago