interactive voice response ivr application developer, senior Jobs in phoenix, az

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Contact Center Solution Architect

Stanley David and Associates

•

Phoenix, Arizona, USA

Full-time

Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform. Evaluate and recommend which components of Genesys should be migrated, retired, or replaced. knowledge of Routing Logic & WFM Analyze existing routing logic and translate it into equivalent
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Posted 6 days ago

On-premises and CcaaS - Contact Center Data and AI Architect

Nasscomm, Inc.

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Phoenix, Arizona, USA

Contract, Third Party

On-premises and CcaaS - Contact Center Data and AI Architect Contact Center Solution / Technology Architecture with Hands on experience.Proficient in Contact center : On-premises and CcaaSCandidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.Assess the current Contact center architecture and design a migration roadmap to a CCaaS platform.Solution architecture recommendation for platform modernizationKnowledge of Rou
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Posted 4 days ago

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, a
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Posted 3 days ago | Updated 3 days ago

Application Development Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applicat
Posted 60+ days ago | Updated 10 hours ago

IT Manager II - Unified Communications

Western Alliance Bank

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Phoenix, Arizona, USA

Full-time

Job Title: IT Manager II - Unified Communications Location: Block 23 What you'll do: The IT Manager II - Unified Communications is responsible for overseeing the engineering, configuration, and maintenance of critical telecom systems that impact business operations. This role involves leading a team of engineers, proactively communicating solutions to telecom-related issues, and identifying emerging technologies to improve the overall health of the company's telecom network. The IT manager wil
Posted 30 days ago | Updated 10 hours ago

NICE CXone Sr. Developer - Fully Remote(100%)

Matrix7i

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Remote

Contract

iitjobs is currently seeking a NICE CXone Sr. Developer who can demonstrate high level of competency in CxOne Studio, ProactiveXS, and API Development. NICE CXone Sr. Developer Fully remote (100%) Need someone who can demonstrate high level of competency in CxOne Studio, ProactiveXS, Outbound Dialers and API Development. Jobduties: NICE CXone Contact Center Engineer -- This is a senior developer role working with cross-functional teams and business teams to support and implement agency contact c
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Posted 60+ days ago | Updated 4 days ago

Tech Product Manager (AI Scripting Engineer) - U.S. Citizen - This role sits within Optum Serves Technology Product Organization

Widescope Consulting and Contracting Services

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Remote

Full-time

Job Title: Tech Product Manager Location: Headquarters / Telecommute Classification (HR only): Exempt Non-Exempt Reports To (Title): COO Widescope Consulting and Contracting Widescope Consulting and Contracting is proud to serve our nation's military and Veterans. We support federal agencies in advancing the United States health care system and technology capacities to improve the overall health and well-being of those who serve or have served our country. JOB SUMMARY The Technology Product Ma
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Posted 3 days ago | Updated 3 days ago

Solutions Architects (Agentic AI/Salesforce)

TIA Infotek Inc

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Remote

Contract

Title: Solutions Architects (Agentic AI/Salesforce) REMOTE Must be a true Solutions Architectthey will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch Healthcare Experience is KEY!! Insurance OR Financial experience would work as well BUT Healthcare would be IDEAL per manager Agentic AI experience in Salesforce Ecosystem is key!! Any candidates with Agent Force and Salesforce will be required. Please DO NOT send me candidates who are adding on this the
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Posted 12 days ago

AI Solution Architect

Veridic Solutions

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Remote

Contract

AI Solution Architect Location : remote or Hartford, CT or Buffalo Grove, IL or Blue Bell, PA Must be a true Solutions Architectthey will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch Must have Cloud and AI exp. Must have Google Cloud Platform exp. Really wants Salesforce exp. Huge plus with AgentForce 2-3 rounds of interviews. Long term contract - into next year. Approx 12-18 months New Agile Release Train in Agentic AI through Salesforce platform. D
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Posted 12 days ago

Cisco UC/Voice/UCCE/UCCX/PCCE Tier III Engineer

Brezo Business Solutions LLP

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Remote

Contract

Cisco UC/Voice/UCCE/UCCX/PCCE Tier Engineer Working Hours: 4 - 10 hr staggered shifts as indicated on draft shift schedule for Eastern Time Zone Estimated Duration: 12-36 months Clearance: Must be able to pass a Public Trust type background check with fingerprinting and drug screening Requirements: Bachelor s degree required or equivalent experience. Five (5) years minimum experience in the Voice/Unified Communications, Unity, Unified Contact Center Enterprise (UCCE), AND Package Contact Cen
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Posted 4 days ago

Associate Design Development Engineer

Randstad Digital

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Remote or Kansas City, Kansas, USA

Contract

job summary: We're seeking an Associate Design Development Engineer with a strong foundation in email marketing and a passion for design and technology. The ideal candidate has hands-on experience coding email campaigns, is proficient in Adobe InDesign and Photoshop, and is eager to explore new design software and development tools. This role involves creating dynamic print and digital communications, including emails, voice broadcasts, and SMS campaigns, by combining graphic design skills with
Posted 16 days ago | Updated 1 hour ago

Genesys Cloud Contact Center SME

Brezo Business Solutions LLP

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Remote

Contract

We are hiring for a Genesys SME long term contractual job opportunity as posted below. Interested ! Please apply with your most updated resume. Title: Genesys Cloud Contact Center SME Location: Fully Remote Shift #: Mon Tues, Thurs-Fri ; 2am-12pm ET Duration: 1 yr Desired Start: June ASAP Requirements: Should be able to pass a drug screening, background check, and Public Trust Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implem