Job Description Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with C
About Us: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of
Role : Service Desk Analyst Location : Dallas, TX (Onsite) Salary : $42K Per Annum + Standard Benefits Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happin
Immediate need for a talented Systems Analyst/ Service desk/Desktop support. This is a 02+ months Contract opportunity with long-term potential and is located in Plano, TX(Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID: 23-39787 Pay Range: $30 - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technolo
RESPONSIBILITIES: Kforce has a client in Richardson, TX that is seeking an IT Service Desk Analyst for a hybrid role. This position will work Monday - Friday from 1pm - 9:30pm CST - working about 50% of the time in the Richardson office. Summary: In this role, the IT Service Desk Analyst will join a team to provide 5-star customer service and to support to our internal customers across the country while proactively addressing issues and queries, ensuring 100% internal customer satisfaction ever
Job#: 1369210 Job Description: APEX is seeking a highly motivated, customer focused IT Service Desk Analyst to join the IT Service Desk team located Dallas, TX for one of our largest clients. The Service Desk team is like no other, providing unbeatable five-star customer service and support to all internal customers while proactively addressing issues and queries, ensuring 100% internal customer satisfaction every time. The Service Desk Analyst serves a fundamental role in driving and maintaini
Please email me your resumes @ ()or call me on my cell . Job Title: Service Desk Specialist – no remote Location: Irving, TX Duration: 6-12 months Detail Job Description Will be answering calls and IM chats for IT support for Caliber Employees. Customer Service skills are a must. Strong troubleshooter. Able to work independently or know when to reach out for assistance. We run Windows10 and Office 365. Top call drivers are password resets and Outlook. Harjeet Singh Marlabs Inc. | One Corporate
RESPONSIBILITIES: Kforce has a client that is seeking an IT Service Delivery Analyst in Irving, TX. Summary: This position requires a motivated individual working to review and analyze IT incidents and tech dispatches to ensure that necessary tech/part dispatches are created and monitored to ensure that ETAs are provided. You will also follow-up with associated departments and vendor partners to ensure timely resolution of store IT issues. The IT Service Delivery Analyst will be part of a 24/7/
Job Summary: Sr. Digital Service Design Lead for Secure Digital Channels Team (Web & Mobile Channels) working to audit and optimize how users explore, learn, navigate, and engage with our brands, products, and services. Marketing Language Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to le
Please share suitable resume at OR call me at +1 Need Local or within 50 Miles from the job location. No relocation. Role: UI/UX Designer (Sr. Digital Service Design Lead) Location : Plano, TX Columbus, OH Hybrid(3 days office 2 days remote) Salary: $150k-$160k per annum with Benefits Pay Rate: $80/hr-$85/hr Contract without Benefits Experience: 14+ Years Job Description: Sr. Digital Service Design Lead for Secure Digital Channels Team (Web & Mobile Channels) working to audit and optimize h
IT Field Service Engineer Location: Dallas, TX Travel: Yes, up to 70% annually across the US Terms: Contract to Hire Field Service Engineer will be repsonsible for traveling to client sites to provide training, support, mainainence and monitoring of applications used by operations team. Duties & Responsibilities Remote support desktop, laptop, and iPad, network equipment Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels
Description: The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a "hands-on" technical role that requires good people skills along with workstation support knowledgePosition is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, Provide 2nd
Job Summary: This position requires a motivated individual working to review and analyze IT incidents and tech dispatches to ensure that necessary tech/part dispatches are created and monitors to ensure that ETAs are provided and follow-up with associated departments and vendor partners to ensure timely resolution of store IT issues. The IT Service Delivery Analyst will be part of a 24/7/365 team ensuring that store IT issues are addressed are resolved within SLA (Service Level Agreement). Top S
ABOUT PEGASUS Pegasus Technology Solutions is a fast-growing, people-oriented, culture-first company located in Frisco, Texas. Incorporated in October 2014, we operate through a 'Culture Over Growth' mentality, meaning that if we get it right with our people then our culture will radiate out to our customers - which will inevitably lead to healthy, sustainable company growth. Every team member plays a vital role in our company success and is treated with respect, provided with professional grow
Join this growing healthcare company that is transforming the healthcare ecosystem for greater, healthier outcomes of our patients. Reporting to the Manager, IT Operations, you prioritize customer engagement and ticket handling procedures when providing IT support. You will be responsible for providing technical support to internal employees and contracted physicians acting as a first point of contact for users. Support includes the company's technology products which includes: tablets, laptops
Job Description Our client, a financial based company, is currently looking for a Senior Network Systems Engineer for their team. This company is 200 employees large and one of the nation's leading providers of accounts receivable management and consumer contact service solutions. The company currently serves multiple organizations from Fortune 500 companies to small private firms and public agencies. Responsible for managing billions of dollars in receivable accounts on an annual basis, nettin
SERVICE DELIVERY MANAGERThe Service Delivery Manager with 10+ years of experience shall oversee and manage all service delivery functions utilizing ITL best practices and ServiceNow. It is required that the Service Delivery Manager have the following qualifications at the time of quote submission. These minimum qualifications must be addressed in the quote:An ITIL® Foundation and/or Practitioner Certification, for ITILv.4 or higherExperience in service delivery using ITIL best practices and lea
A service desk analyst is a professional who provides technical support and troubleshooting for IT equipment, applications, and networks. They are responsible for resolving issues and answering questions from users and guests through various channels, such as phone, email, remote, or desk side visits. They also perform tasks such as technical maintenance, software installation and updates, and security checks. They document, verify, and categorize user issues and communicate data through proper
- Utilize systems to monitor workflow and load the work to qualified technicians. Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances. Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. Ensure that service orders and repair tickets are processed accuratel
About Kanini Kanini provides Agile Software Development, Cloud Computing, Data Science, and Location Intelligence services to public and private organizations. We have successfully served our clients in government, finance, transportation, utility, and software industries since 2003. Why you should join Working at Kanini is flexible and personal. We are a highly motivated, collaborative team experimenting with the latest technologies. We are committed to everyone having a healthy work/life balan
