voice of the customer Jobs

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Teams Voice Support Engineer

TEKsystems c/o Allegis Group

•

Charlotte, North Carolina, USA

Full-time

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services S
Posted 8 days ago | Updated 11 hours ago

Voice Product Owner with Twilio

TekShapers

•

Michigan, USA

Full-time, Contract, Third Party

Position: Voice Product Owner with Twilio Location: Remote Duration: Long Term Contract Job Description: Voice PO (New Role) Understanding of end-to-end contact center functionalities Exposure to Twilio IVR and Insights reporting will be a bonus Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders Understanding and documenting business needs and converting them into consumable US with clearly articulated accepta
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Posted 2 days ago | Updated 5 hours ago

Systems Administrator - Voice Engineer

Refactor Talent

•

Livonia, Michigan, USA

Full-time

Key Responsibilities: Design, configure, and maintain Genesys Cloud CX3 environments, including architecting call flows and routing strategies.Collaborate with cross-functional teams to integrate third-party solutions, Salesforce, and Verint Workforce Optimization into the contact center ecosystem.Develop and maintain IVR scripts, queues, and user profiles in Genesys Cloud, ensuring high system availability, performance, and security.Troubleshoot and resolve complex issues across Genesys, Cisco,
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Posted 9 days ago

Java Sr. Developer

Cognizant

•

New Jersey, USA

Full-time

Job Summary We are seeking a Sr. Developer with 8 to 10 years of experience to join our team. The ideal candidate will have expertise in Genesys Composer Genesys Eservices Genesys CIM Platform and Genesys Voice Portal. Additionally experience in Medicare & Medicaid Claims Claims and Payer domains is essential. The role is hybrid with day shifts and no travel required. Responsibilities Develop and maintain applications using Genesys Composer to ensure seamless integration with existing systems. I
Posted 60+ days ago | Updated 23 hours ago

Co-pilot Engineer (Voice Testing)

VDart, Inc.

•

US

Full-time, Part-time, Contract, Third Party

Job Title: Co-pilot Engineer (Voice Testing) Location: Remote Job Type: Contract Responsibilities: Client is looking for someone who has specifically got experience in implementation of Microsoft copilot studio in an integrated environment with proven experience in testing the product They will be supporting both QA/UAT teams and partnering with our vendor and business. Preferred someone with automated gen ai testing experience and copilot specific experience is even better Skills: Experience t
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Posted 3 days ago | Updated moments ago

Network Engineer III (Voice & Infrastructure)

Neos Consulting

•

Austin, Texas, USA

Contract

City : Austin State : Texas Neos is Seeking a Network Engineer (Voice & Infrastructure) for a contract role for with our client in Austin, TX. HYBIRD - CANDIDATES CURRENTLY RESIDING IN THE AUSTIN, TEXAS AREA NEED APPLY No calls, no emails, please respond directly to the "apply" link with your resume and contact details. Job Title - Network Engineer Work Hours & Location: 8AM - 5PM | 6230 E Stassney Ln, Austin, TX 78744 Onsite Requirement: 4-5 days/week - Local candidates only Key Responsi
Posted 4 days ago | Updated 11 hours ago

Voice Systems Administrator

SpaceX

•

Texas, USA

Full-time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. VOICE SYSTEMS ADMINISTRATOR The Voice Systems Administrator will design, install, maintain, and fully own voice communications systems at our launch and test facilities. You will work with launch voice communications,
Posted 56 days ago | Updated 2 hours ago

Technical Voice Analyst

Apex Systems

•

Arlington, Virginia, USA

Full-time

Job#: 2055047 Job Description: Role: Technical Voice Engineer Length: Long-term contract Rate: $70-80/hr Role Responsibilities: Design & Implementation: Develop and implement Microsoft Teams Voice solutions, including Direct Routing and telephony architecture, from various environments.Network Assessments & Architecture: Conduct network assessments and create high-level architecture designs to ensure successful user adoption.Migration & Best Practices: Migrate Cisco environments to Microsoft
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Posted 60+ days ago | Updated 2 hours ago

Lead Machine Learning Engineer, Voice Group

Comcast Corp

•

Washington, District of Columbia, USA

Full-time

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can prou
Posted 17 days ago | Updated 2 hours ago

Cisco Network Voice Engineer (On-site in Oklahoma City)

OU Health

•

Almont, Colorado, USA

Full-time

Position Title: Cisco Network Voice Engineer (On-site in Oklahoma City) Department: Information Systems Job Description: This is a fully on-site position in Oklahoma City. A Network Engineer is a subject matter expert who is responsible for designing, implementing, and supporting various networking technologies and solutions. This role involves managing data collection, reporting, and trending for all critical network components and services. The Network Engineer will diagnose and resolve th
Posted 23 days ago | Updated 11 hours ago

Full Stack Lead Software Engineer- Voice & Chat

KeyCorp

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Remote

Full-time

Location: For Those Who Work At Home, Ohio Job Description- Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE. The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join ou
Posted 38 days ago | Updated 2 hours ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

•

Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 17 days ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

•

Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 17 days ago

Principal Software Engineer - Voice

Roblox

•

San Mateo, California, USA

Full-time

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences- all created by our global community of developers and creators. At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.We're on a mission to connect a billion people with op
Posted 60+ days ago | Updated 2 hours ago

Quality Assurance Engineer Copilot Studio (Voice AI)

ALIS Software

•

Dallas, Texas, USA

Contract

Role: QA Engineer Duration: Long Term Location: Chicago, IL or Dallas, TX (100% ONSITE) Job Description: We are seeking a skilled and detail-oriented Quality Assurance (QA) Engineer to join our Copilot Studio team. This role focuses on ensuring the quality, reliability, and functionality of conversational AI solutions built using Copilot Studio s voice capabilities. As a QA Engineer, you will be responsible for: Designing and executing comprehensive test plansImplementing automated testing fra
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Posted 12 days ago

Network / Voice Engineer

TrustMinds, Inc.

•

Hershey, Pennsylvania, USA

Contract

Network / Voice Engineer Location: Hershey, PA 17033 Duration: 6 months plus About the Role: Cisco routing and switching experienceCisco certification is requiredIP Control DHCPConfigure VRF, VLANSCitrix NetScaler experience is a plusWill be focused on covering the day to day work for the managers team as they work on the largescale segmentation projectDay to day operational work remote sites that need to be transitionedSomeone who can take the lead on transition sites already have the equipmen
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Posted 60+ days ago | Updated 4 days ago

Voice and Mobility Technician

SAIC

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Scott Air Force Base, Illinois, USA

Full-time

Job ID: 2506288 Location: SCOTT AFB, IL, US Date Posted: 2025-06-25 Category: Information Technology Subcategory: Telecom Engr Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description SAIC is seeking a Voice and Mobility Technician to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Techno
Posted 60+ days ago | Updated moments ago

Operations Voice Manager

Decisionpoint Corporation

•

District of Columbia, USA

Full-time

Overview DecisionPoint Corporation is seeking an Operations Voice Manager to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program. This position is onsite in the Washington, DC area. Duties & Responsibilities Oversee and manage the operational support for secure and non-secure voice communications within the Pentagon's primary and alternate technical control facilities, ensuring all voice services are functional, secure, and meet mission-critical needs. Maintain COMSEC int
Posted 60+ days ago | Updated 11 hours ago

Senior Full Stack Developer with Voice AI Infrastructure (Google Cloud Platform, Azure & AWS)

Xoriant Corporation

•

Remote

Contract

Senior Full Stack Developer Voice AI Infrastructure (Google Cloud Platform, Azure & AWS) Contract to hire Location: Remote Team: Core Engineering Conversational AI Platforms Reports to: Co-Founder & CTO What You ll Own Custom API & Platform Integration: Your primary focus will be designing, building, and maintaining robust, scalable API integrations. You will connect the Convrz AI platform with a diverse ecosystem of third-party services and enterprise client systems (e.g., CRMs, EHRs, booki
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Posted 4 days ago | Updated 2 days ago

IT Engineer Infrastructure - Voice, Data Network Infrastructure, Cisco Unified Communications

Kaiser Permanente

•

Walnut Creek, California, USA

Full-time

Job Summary: Serves as a liaison with business partners, solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned system
Posted 50 days ago | Updated 2 hours ago