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Contact Center Platform Engineer (Genesys)

Caresoft

•

Newark, New Jersey, USA

Contract

Job Title: Contact Center Platform Engineer (Genesys) Role: Senior Developer/Software Engineer (Genesys) Location: Newark, NJ Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python Experience Required: 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc) 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On
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Posted 4 days ago | Updated 7 hours ago

Genesys Lead demand || Only local to Wilmington, DE

InfiCare Technologies

•

Wilmington, Delaware, USA

Third Party, Contract

Title: Genesys Lead demand Location: Wilmington, DE (5 Days onsite/week) Duration: 12+ months JOB Description: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesy
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Posted 1 day ago | Updated 5 hours ago

Genesys Lead - Day 1 Onsite

Aventine software

•

Wilmington, Delaware, USA

Third Party, Contract

Genesys Lead Location: Wilmington, DE (Day 1 Onsite Role) C2C Contract Role JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/ma
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Posted 1 day ago | Updated 11 hours ago

Genesys Lead demand

Cloudious

•

Delaware, USA

Contract

Genesys Lead demand Location: Wilmington, DE.. 5 Days onsite Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing lay
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Posted 1 day ago | Updated 2 hours ago

Kronos Resource

Synergent Tech Solutions

•

San Jose, California, USA

Contract

Role - Kronos Resource Location - SAN JOSE, CA- onsite JD : Need a Technical Subject Matter Expert with 5+ years of relevant experience to lead the global implementation of UKG Pro Workforce Management, focusing on the Timekeeping and Absence modules. Key Responsibilities: Lead and manage the end-to-end deployment of UKG Pro WFM across multiple countries Direct technical teams and ensure the successful delivery of project milestones Configure system components to meet complex business requireme
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Posted 27 days ago

Genesys Lead demand - Wilmington, DE

Lorven Technologies, Inc.

•

Wilmington, Delaware, USA

Contract

Our client seeks an Genesys Lead for a 12 Months project in Wilmington, DE . Below is the detailed requirement Title: Genesys Lead Location : Wilmington, DE Duration: 12 Months Job Description: Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resoluti
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Posted 10 hours ago | Updated 1 hour ago

Genesys Lead demand

Katal Tech

•

Wilmington, Delaware, USA

Contract, Third Party

JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart
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Posted 8 hours ago

Genesys Lead

Reveille Technologies

•

Wilmington, Delaware, USA

Contract

"Job Duties: 10+ Years Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart Co
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Posted 1 day ago

Contact center data and AI Engineer

Key Business Solutions, Inc.

•

Phoenix, Arizona, USA

Contract, Third Party

Contact center data and AI Engineer Location: Phoenix, AZ Client: IBM End client: Amex Key skills: AI; Google Cloud Platform; AWS; Oracle; Genesys Required: Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption t
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Posted 4 days ago

Infor CloudSuite Engineer

DCode Talent

•

Remote

Contract, Third Party

Position: Infor CloudSuite Engineer Location: Remote Duration: 6 months C2H Job Description: Top 3 skills: CloudSuite experienceWFM/Agilisys time & attendance module experience and one or both of GHR/FSMExperience with specific tools: IPA, Configuration Console, and File Creation Utility (optional pluses: Birst, ION, Columnar, Data Replication, Data Lake/Data Fabric)Join a cutting-edge project aimed at revolutionizing systems! We are on the hunt for talented individuals to become a part of an
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Posted 13 days ago

Genesys Developer/Lead demand

Diverse Lynx Llc

•

Wilmington, Delaware, USA

Contract

Demand: Genesys Developer/Lead demand Location: Wilmington, DE.. Onsite JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/managem
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Posted 4 days ago

Genesys Lead

Sapear Inc

•

Wilmington, Delaware, USA

Full-time, Contract, Third Party

HI, Role: Genesys Lead Location: Wilmington, DE.. 5 Days onsite JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management
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Posted 1 day ago | Updated 2 hours ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

•

Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 20 days ago

Integrations Developer ? MS Dynamics CE/UKG Pro

EDI Specialists, Inc.

•

Dothan, Alabama, USA

Full-time

Job Description: Reporting to the Manager AX/.NET Applications Development, the Integrations Developer position will focus on Microsoft Dynamics 365 Customer Engagement and UKG Pro/WFM applications administration, support, integrations, and development. This role will be engaged in the continued growth and support of Cooper's Microsoft Dynamics Azure cloud - D365 environment, UKG PRO/Workforce Management, and associated applications across the company, and in supporting initiatives designed to
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Posted 60+ days ago | Updated 1 hour ago

Genesys Cloud Architecture

Yochana IT Solutions

•

Raritan, New Jersey, USA

Contract

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o
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Posted 48 days ago | Updated 2 hours ago

Senior Genesys Developer

Youngsoft

•

Detroit, Michigan, USA

Third Party, Contract

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare th
Posted 43 days ago | Updated 21 days ago

Genesys Architect

Youngsoft

•

Livonia, Michigan, USA

Third Party, Contract

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare th
Posted 60+ days ago | Updated 21 days ago

Nice InContact CXone resource

Software People, Inc.

•

Lansing, Michigan, USA

Contract, Third Party

In person interview needed. Onsite from day 1 Location: Lansing, MI Duration: 12- 12+ months (High Possibility of Further Extensions) Responsibilities Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subje
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Posted 60+ days ago | Updated 3 hours ago