wfm Jobs in arizona

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Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 10 days ago | Updated 1 hour ago

Contact Center Data / AI Architect (Genesys / Five9) (450714)

Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect (Genesys / Five9) | 450714 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect Genesys | AI Strategy / CCaaS Migration for a 12M contract opportunity located in Phoenix AZ (onsite 3-days per week). The Contact Center Data / AI Architect will lead th
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Posted 12 days ago | Updated 5 days ago

Principal Engineer, Software

Verint Systems Inc

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Remote

Full-time

Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environmen
Posted 60+ days ago | Updated 5 hours ago

Manager, Software Engineering

Verint Systems Inc

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Remote

Full-time

Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environmen
Posted 60+ days ago | Updated 5 hours ago

Infor CloudSuite Engineer

DCode Talent

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Remote

Contract, Third Party

Position: Infor CloudSuite Engineer Location: Remote Duration: 6 months C2H Job Description: Top 3 skills: CloudSuite experienceWFM/Agilisys time & attendance module experience and one or both of GHR/FSMExperience with specific tools: IPA, Configuration Console, and File Creation Utility (optional pluses: Birst, ION, Columnar, Data Replication, Data Lake/Data Fabric)Join a cutting-edge project aimed at revolutionizing systems! We are on the hunt for talented individuals to become a part of an
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Posted 11 days ago

Contact center data and AI Engineer

Key Business Solutions, Inc.

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Phoenix, Arizona, USA

Contract, Third Party

Contact center data and AI Engineer Location: Phoenix, AZ Client: IBM End client: Amex Key skills: AI; Google Cloud Platform; AWS; Oracle; Genesys Required: Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption t
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Posted 2 days ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

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Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 18 days ago

Kronos Consultant

Phoenix Business, Inc.

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Remote

Contract

Roles and ResponsibilitiesConfigures all elements of the Kronos application to include: Pay Rules, Work Rules, Accruals, Scheduling, WIMs, Attendance, Access Profiles, etc.A Kronos Consultant provides expertise on Kronos Workforce Management (WFM) solutions, helping clients optimize their workforce management processes.Accountable for gathering and analysing business requirement specifications, measurements, data mappings, policies, business procedures, etc. as well as transforming them into cre
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Posted 6 days ago | Updated 3 days ago