Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You?ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the student debt program, and education benefit - an affordable and convenient path to getting a bachelor?s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We?re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott?s diagnostics instruments, providing lab results for millions of people.
The Automation and Informatics Consultant is a strategic, customer-facing expert within Abbott?s Technical Solution Design (TSD) team. This role is responsible for designing, managing, and approving complex informatics and automation solutions across Abbott?s middleware, AlinIQ Digital Health Solutions, and laboratory automation portfolios. The Consultant ensures optimal configuration and integration of digital health technologies to meet customer needs, drive business growth, and maintain profitability. This role plays a critical part in winning the technical and operational vote during RFPs and supports strategic sales engagements throughout the customer lifecycle.
What You\'ll Work On
Strategic Solution Design and Execution
- Lead the design and approval of integrated informatics and automation solutions tailored to clinical laboratory environments.
- Serve as a subject matter expert (SME) for Abbott?s middleware, routing engines, and automation products across pre-analytical, analytical, and post-analytical phases.
- Analyze customer data, workflows, and operational challenges to identify opportunities for efficiency, scalability, and improved clinical outcomes.
- Standardize solution configurations across engagements to ensure consistency, scalability, and compliance with internal design guidelines.
- Manage high-impact solution design projects across strategic accounts, including national and regional health systems, ensuring timely deliverables and alignment with business goals.
- Develop and deliver compelling presentations, Total Value of Ownership analyses, and Statements of Work (SOW) documents that articulate Abbott?s value proposition.
Informatics, Digital Health and Automation Expertise
- Conduct in-depth workflow assessments in clinical laboratories to identify improvement opportunities, with a focus on middleware systems, LIS integration, network architecture, automation and laboratory operations.
- Create detailed current-state and future-state process maps and network diagrams to visualize proposed changes and develop transition phases and plans for the implementation process.
- Design and proposed customized informatics workflows, including auto-verification rules and middleware configurations, ensuring alignment with clinical, operational, and regulatory requirements.
- Perform server sizing calculations and guide customers through the scope and capabilities of Abbott?s informatics platforms.
- Lead customer engagements to position Abbott?s digital health solutions as transformative tools that enhance laboratory performance.
- Collaborate with cybersecurity teams to ensure compliance with internal and external standards.
- Respond to RFPs and technical questionnaires with accurate, strategic, and differentiated solution proposals.
Sales Strategy and Market Development
- TSD leads the sale of our technical products in core lab sales cycles for instrumentation, automation and digital health solutions
- Partner with Area TSD Directors and Regional Managers to assess market demand and prioritize strategic account engagements.
- Knowledgeable about industry trends, changing market regulations and healthcare policy within defined customer segment.
- Translate technical insights into actionable sales strategies that address complex customer environments.
- Lead sales professionals in navigating multisite health systems and matrixed decision-making structures.
- Provide technical data, pricing strategies, and transition plans to support RFI/RFP processes.
- Leverage competitive intelligence to position Abbott?s solutions effectively and differentiate offerings in the marketplace.
Leadership, Coaching, and Knowledge Transfer
- Mentor and coach front-line sales teams (e.g., Enterprise Account Managers, Ambassadors) on laboratory automation, informatics, and workflow optimization.
- Serve as the district SME, providing ongoing education and technical support to commercial teams.
- Facilitate knowledge sharing and skill development to enhance team capabilities and drive innovative solution design.
- Collaborate with cross-functional teams to ensure alignment with technical standards and strategic objectives.
Customer Engagement and Relationship Management
- Build and maintain strong relationships with key stakeholders, including laboratory directors, IT personnel, and executive leadership.
- Support customer satisfaction and retention by delivering high-quality solutions and responsive service.
- Serve as a strategic consultant to the customer on laboratory operations and performance
- Ensure adherence to quality systems through rigorous design verification and approval processes.
- Act as a trusted advisor to customers, guiding them through change management and solution adoption.
Organizational Impact
- Influence Abbott?s strategic and market position through thought leadership
- Develop and refine standardized methodologies and tools to drive consistency and best in class solution design
- Drive profitability and gross margin improvements through elegant, scalable solution proposals.
- Provide strategic insights to executive leadership on emerging trends, customer needs, and innovation opportunities based on core job roles analyzing customer data and processes.
- Contribute to product and service development by sharing voice-of-customer feedback with Marketing, R&D and Product Management teams.
- Champion a culture of innovation and continuous improvement
Required Qualifications
- Bachelor\'s degree required
- Minimum 7+ years combined in Clinical Laboratory Science, Technical Sales, Technical Service, or Technical Applications
- Hands-on experience with clinical laboratory operations, workflow, instrumentation, automation, or middleware
- Ability to travel up to 75% in the field. Valid US Driver\'s License.
Preferred Qualifications
- Certifications: Lean Six Sigma or equivalent preferred
- Deep understanding of process improvement methodologies
- Strong analytical and problem-solving abilities
- Strong grasp of laboratory operations and regulatory requirements
- Excellent communication and cross-functional collaboration
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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The base pay for this position is $99,300.00 ? $198,700.00. In specific locations, the pay range may vary from the range posted.
