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Retail Store Application Specialist (POS Analyst)

EDI Specialists, Inc.

Aberdeen Township, New Jersey • Today

Easy Apply

Full-time, Third Party

Depends on Experience

EDI Specialists, Inc.

Job Details

Skills

RETAIL STORE APPLICATION SPECIALIST
STORE APPLICATION SPECIALIT
RETAIL STORE APPLICATION
STORE SYSTEMS
RETAIL SYSTEMS
STORE APPLICATIONS
RETAIL APPLICATION SPECIALIST
POS
POINT OF SALES
IBM ACE
ADVANCE CHECKOUT ENVIRONMENT
SUREPOS
TOSHIBA SUREPOS ACE
TOSHIBA ACE
TOSHIBA SUREPOS
IBM SUREPOS

Summary

OVERVIEW:
The Retail Store Application Specialist is responsible for ensuring the quality and accuracy of system solution deployment and operations provided by the co-op Headquarters for store membership.

The solutions may consist of any application that integrates with store selected point of sale system or is directly used at the store or store chain level to assist in store operations as provided by co-op headquarters such as: Item Management, Price Management, Scale Management, Order Management, Back-Door Receiving, Reclamation, WIC, Sales Taxation, Inventory Management, Customer Loyalty Management, Coupon Management, Reporting and other as provided. Each store member may desire to execute the operation of their individual store or chain or stores in a certain way.

This role will need to effectively understand the differences in solution needs from store members and ensure a timely, quality implementation of the expected solution. To be effective in the role of the Retail Store Application Specialist will need to be proficient in understanding the setup and operation of multiple point of sale systems and all the co-op headquarters provided solutions to individual store members or store chains.

Job Description:

Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems.
Assists in the development and maintenance of new store onboarding conversion / implementation plans as required.
Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist.
Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions.
Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc.
Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices as currently defined as meeting Client Device Standards.
Provides Level 2 support services to all member stores as defined within
Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters. Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio. In addition to, acting as a liaison between stores and application group throughout the SDLC.
Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications. Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended
User Acceptance Testing as needed by a representative sample of store personnel before implementation. Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member.
Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members.
Establishes or governs common processes as prescribed by co-op to enable effective delivery of services to store membership.
Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits.
Assists store members with issue or request resolution with point-of-sale vendor or service providers when possible.

Qualifications:
EDUCATION

Bachelor's Degree in MIS, or Computer Science
Industry experience could replace the Bachelor's Degree, ideally experience in Supermarket industry

SKILLS & EXPERIENCE

5 or more years of experience with Point-of-Sale Technology
3 or more examples of full implementations of Point-of-Sale Solutions in a Retail environment
SAP S/4 /PI experience
Retail Grocery POS experience or comparative Consumer Goods Retail experience
Demonstrated ability to gather business requirements and document for application development clearly and concisely
Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale
Familiar with providing second-level support to Store users as part of Service Management, understanding of ITIL standards a plus
Ability to work independently and self-direct the appropriate priorities in a fast- paced environment of multi-tasking.
Knowledge of all phases of SDLC and full lifecycle implementations
Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation. Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus
Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future.
Experience in setup and maintenance of customer loyalty solutions
Supervise, train, or evaluate team members as need to ensure a high level of performance and productivity within the team

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10107595
Position Id: 26-00476
Posted 4 hours ago

Company Info

About EDI Specialists, Inc.

Company Overview

EDI Staffing is a nationwide staffing firm with 30+ years in the EDI & IT industry.

We specialize in placing contract, contract-to-hire, and permanent professionals across the following areas:

● Information Technology (infrastructure, cloud, cybersecurity, dev, helpdesk)

● Electronic Data Interchange (EDI), EAI & Integration — one of the deepest specialty benches in the country

● Artificial Intelligence (AI)

● Engineering

● Accounting & Finance

● Human Resources & Administrative

● Sales & Marketing

● Fractional Leadership

● Legal & more…

Our recruiters bring 10–20+ years of hands-on staffing experience, and our remarkably low internal turnover means you’ll work with someone who actually knows your discipline. Our network spans 4M+ professionals, serves 200+ active clients, and has produced 30,000+ successful placements.

We’re a Forbes-recognized firm, we carry 5 stars on Trustpilot with over 297 reviews, and are a proud member of the American Staffing Association (ASA).

If you’re a tech professional looking for meaningful work with a recruiter who picks up the phone — we’d like to connect.

By the Numbers

30+ Years in Business | 4M+ Professionals in Network | 200+ Active Clients | 30K Candidates Placed

Fitment

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More jobs at EDI Specialists, Inc. in Aberdeen Township, NJ

EDI Specialists, Inc.

Job Details

Skills

RETAIL STORE APPLICATION SPECIALIST
STORE APPLICATION SPECIALIT
RETAIL STORE APPLICATION
STORE SYSTEMS
RETAIL SYSTEMS
STORE APPLICATIONS
RETAIL APPLICATION SPECIALIST
POS
POINT OF SALES
IBM ACE
ADVANCE CHECKOUT ENVIRONMENT
SUREPOS
TOSHIBA SUREPOS ACE
TOSHIBA ACE
TOSHIBA SUREPOS
IBM SUREPOS

Summary

Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems.
Assists in the development and maintenance of new store onboarding conversion / implementation plans as required.
Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist.
Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions.
Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc.
Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices as currently defined as meeting Client Device Standards.
Provides Level 2 support services to all member stores as defined within
Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters. Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio. In addition to, acting as a liaison between stores and application group throughout the SDLC.
Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications. Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended
User Acceptance Testing as needed by a representative sample of store personnel before implementation. Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member.
Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members.
Establishes or governs common processes as prescribed by co-op to enable effective delivery of services to store membership.
Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits.
Assists store members with issue or request resolution with point-of-sale vendor or service providers when possible.

Qualifications:
EDUCATION

Bachelor's Degree in MIS, or Computer Science
Industry experience could replace the Bachelor's Degree, ideally experience in Supermarket industry

SKILLS & EXPERIENCE

5 or more years of experience with Point-of-Sale Technology
3 or more examples of full implementations of Point-of-Sale Solutions in a Retail environment
SAP S/4 /PI experience
Retail Grocery POS experience or comparative Consumer Goods Retail experience
Demonstrated ability to gather business requirements and document for application development clearly and concisely
Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale
Familiar with providing second-level support to Store users as part of Service Management, understanding of ITIL standards a plus
Ability to work independently and self-direct the appropriate priorities in a fast- paced environment of multi-tasking.
Knowledge of all phases of SDLC and full lifecycle implementations
Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation. Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus
Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future.
Experience in setup and maintenance of customer loyalty solutions
Supervise, train, or evaluate team members as need to ensure a high level of performance and productivity within the team

Dice Id: 10107595
Position Id: 26-00476
Posted 4 hours ago

Company Info

About EDI Specialists, Inc.

Company Overview

EDI Staffing is a nationwide staffing firm with 30+ years in the EDI & IT industry.

We specialize in placing contract, contract-to-hire, and permanent professionals across the following areas:

● Information Technology (infrastructure, cloud, cybersecurity, dev, helpdesk)

● Electronic Data Interchange (EDI), EAI & Integration — one of the deepest specialty benches in the country

● Artificial Intelligence (AI)

● Engineering

● Accounting & Finance

● Human Resources & Administrative

● Sales & Marketing

● Fractional Leadership

● Legal & more…

We’re a Forbes-recognized firm, we carry 5 stars on Trustpilot with over 297 reviews, and are a proud member of the American Staffing Association (ASA).

If you’re a tech professional looking for meaningful work with a recruiter who picks up the phone — we’d like to connect.

By the Numbers

30+ Years in Business | 4M+ Professionals in Network | 200+ Active Clients | 30K Candidates Placed

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

It looks like there aren't any Similar Jobs for this job yet.

Search all similar jobs

More jobs at EDI Specialists, Inc. in Aberdeen Township, NJ