We are seeking a highly skilled Call Center Level 2 SharePoint Specialist to design, build, and maintain our SharePoint intranet and knowledge base integrated with PowerApps. This role is critical to ensuring seamless site usability, efficient content management, and operational readiness for live call center environments. The ideal candidate will bring strong technical expertise, stakeholder management skills, and a proven ability to translate operational needs into scalable SharePoint solutions.
Key Responsibilities
🔹 Site Design, Structure & User Experience
- Design, build, and maintain SharePoint intranet and knowledge base architecture.
- Develop intuitive navigation, page structures, and PowerApps integration.
- Facilitate stakeholder review cycles and incorporate feedback to improve usability and adoption.
- Maintain an inventory of pages and sections to ensure consistency and accuracy.
🔹 Content Management & Readiness Coordination - Coordinate content intake and population across multiple contributors.
- Ensure content is organized, searchable, and optimized for live call efficiency.
- Track and resolve content dependencies and bottlenecks with content owners.
🔹 Requirements Definition & Tooling - Translate call center operational needs into SharePoint/PowerApps requirements.
- Define expectations for connected tooling (performance, accessibility, user volume).
- Recommend design decisions that reduce navigation friction and improve findability.
🔹 Stakeholder Management & Migration Planning - Coordinate sequencing of work and handoffs across technical partners and stakeholders.
- Support phased migration planning to reduce duplication and clarify knowledge ownership.
🔹 Access Controls & Operational Readiness - Define role‑based access and editing permissions (admin, editor, read‑only).
- Identify, escalate, and resolve SharePoint permissions and access issues.
🔹 Communication & Documentation - Produce walkthrough materials and recordings for onboarding and reviews.
- Maintain clear documentation, meeting notes, and action items to ensure alignment.
Required Qualifications - Bachelor’s Degree (or equivalent combination of advanced education, training, and experience).
- Minimum of 6 years of relevant experience in SharePoint site design, content management, and PowerApps integration.
- Strong background in stakeholder coordination, operational readiness, and permissions management.
Ideal Candidate Profile - Experienced in SharePoint intranet design and PowerApps integration.
- Skilled at translating operational requirements into technical solutions.
- Strong communicator with proven ability to manage stakeholders and dependencies.
- Detail‑oriented, proactive, and capable of supporting high‑pressure call center environments.
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).
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