OverviewEdgewater Federal Solutions is seeking an Infrastructure Network Technician to support a major national laboratory.
The corporate applications and technology we deliver include desktop and hardware support both on premises and Cloud environments. Core competencies include software, testing and requirements engineering, software and system architecture, to support our vision to provide accurate, timely and auditable data while partnering with our business partners to integrate IT into their business strategy. To further enable partnership to other IT organizations, matrixing to network IT services and the organization's mission is required to deliver secure, consistent, and capable network and virtual services to ensure faster realization of business value.
Responsibilities- Support desktop systems as well as OT/IOT equipment in both networked and standalone environments, responding, documenting, and closing tickets as submitted.
- Provide secure, consistent, and highly available network infrastructures and virtual services to meet IT needs.
- Support network and virtual services development, design, implementation, testing, trouble resolution, network monitoring tools, and maintenance contracts.
- Provide evaluation and design inputs to team for customer networks.
- Update IT records systems to ensure accurate tracking and documentation.
- Review specific incoming IT Service Desk requests and resolve customer requirement issues.
- Coordinate with advanced Network Operations teams as needed to support port activation and connection of device to ports.
- Allocate subnets for customer environments.
- Assist setup of customer firewall rules.
- Possess the ability to partner with other IT teams such as corporate cyber security, firewall and proxy teams.
- Represent the interests of assigned teams or customers in change advisory boards.
Qualifications- AS degree in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
- Must be able to obtain and maintain a DOE Security Clearance.
Required skills:
- Expertise with enterprise-level networking infrastructure.
- Clear understanding of the TCP/IP and OSI models.
- Familiar with common enterprise network cabling standards (copper, fiber).
- Ability to respond to customer tickets in support of system and network outages.
- Advanced knowledge of network troubleshooting of escalated issues with intermediate and endpoint systems.
- Experience with installation, management, and monitoring enterprise network switches, routers.
- Ability to create, navigate within, and update the network configurations and routes.
- Experience using network management tools/systems:
- WAN, LAN
- Arista, Juniper, Palo Alto, Cisco, or equivalent
- Optical networks
- Ability to recommend changes to methods or processes.
- Occasionally leads technical teams and participates in planning, conducting, and reporting on projects.
- Good practices in documenting work performed (including issues) in service requests to service leads, management and/or transitioning work to another team.
- Customer service and joint team building skills
- Ability to articulate technical projects verbally and in writing.
- Demonstrate effective communication skills using tact and courtesy.
- Knowledge of ITSM framework
- Ability to successfully manage multiple priorities simultaneously is required.
- Ability to obtain and maintain a security clearance.
Desired skills:
- Use of ServiceNow and Jira system environments
- Experience with IoT/OT/ICS devices and interconnectivity
- Network design and mapping
- DNS
- General understanding and use of PowerShell.
- Scripting (Python, Ansible, etc.)
- Panorama
- GPON
- Firewall applications
- Out-of-Band
- Wireless (Aruba)
- Brocade (or equivalent)
- Secure CRT
- TACACS
- AKiPs
- EM
- F5
- Linux/Windows Server interfacing
- Data storage interfacing
- Cybersecurity tools (Splunk, Nozomi, etc.) interfacing
About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1
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