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Network Ops Shift Lead - 3rd shift

Novul Solutions

Alexandria, Virginia • Today

Full-time

Defensive Cyber Ops Lead

Nightwing

Sterling, Virginia • Today

Full-time

USD 147,000.00 - 296,000.00 per year

Cyber Defense Analyst III - 24x7 Shift Cycle

Black Eagle Defense

Fort Meade, Maryland • Today

Full-time

USD 181,000.00 - 238,000.00 per year

Night Shift Site Lead, Data Center Operations

Oracle Corporation

Ashburn, Virginia • Today

Full-time

USD 91,400.00 - 187,000.00 per year

Data Center Lead - 1st Shift

GXO Logistics

Virginia • Today

Full-time

Network Operations Center - Shift Lead

Akima, LLC

Ashburn, Virginia • Today

Full-time

Job Details

Skills

Enterprise Services
Web Services
Technical Direction
Enterprise Networks
Servers
ROOT
Process Improvement
Documentation
Performance Metrics
Mentorship
Network Operations
Cyber Security
Microsoft Windows
Linux
IT Operations
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Routing
Switches
Network
SolarWinds
Splunk
ServiceNow
JIRA
Root Cause Analysis
Collaboration
ITIL
Change Management
SLA
DoD
Military
NOC
System On A Chip
Continuous Integration
Cloud Computing
Incident Management
Apache Flex
Business Intelligence
Health Care
PPO
Training
Payroll

Enterprise Services
Web Services
Technical Direction
Enterprise Networks
Servers
ROOT
Process Improvement
Documentation
Performance Metrics
Mentorship
Network Operations
Cyber Security
Microsoft Windows
Linux
IT Operations
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Routing
Switches
Network
SolarWinds
Splunk
ServiceNow
JIRA
Root Cause Analysis
Collaboration
ITIL
Change Management
SLA
DoD
Military
NOC
System On A Chip
Continuous Integration
Cloud Computing
Incident Management
Apache Flex
Business Intelligence
Health Care
PPO
Training
Payroll

Summary

Job Description
Position Overview

We are seeking an experienced Network Operations Shift Lead to support the Compartmented Enterprise Services Office (CESO) and its Secure Web Services (SWS) environment. This role leads day-to-day operational activities and incident response during the overnight shift within a mission-critical, highly secure, and increasingly automated enterprise environment.

The Shift Lead will serve as the senior operational escalation point for the assigned shift, coordinating network, systems, cybersecurity, application, and infrastructure support while ensuring incidents are properly triaged, escalated, resolved, documented, and handed off.

Key Responsibilities

Lead and coordinate all operational activities for the assigned 3rd shift, providing technical direction to the operations team.
Monitor enterprise networks, servers, applications, cloud services, and supporting infrastructure for outages, degradation, security events, and performance issues.
Own incident triage, troubleshooting, escalation, coordination, and resolution through closure, including major and mission-impacting incidents.
Coordinate troubleshooting activities across network, systems, cybersecurity, application, cloud, vendor, and mission-partner teams.
Ensure operational activities comply with established SLAs, SOPs, runbooks, escalation procedures, and ITIL processes.
Troubleshoot network and infrastructure issues involving DNS, DHCP, VPNs, routing, switching, Windows/Linux servers, and cloud environments.
Review alerts, tickets, and incidents to identify recurring problems, operational trends, root causes, and opportunities for process improvement.
Conduct detailed shift handovers, maintain accurate operational documentation, and prepare incident reports, shift summaries, and performance metrics.
Mentor team members, provide technical guidance during complex outages, support major incident/post-incident reviews, and help refine SOPs, playbooks, and escalation procedures.

Requirements

Basic Qualifications

Bachelor's degree and 4+ years of related IT experience supporting Windows and/or Linux server environments; additional relevant education, training, or experience may be considered in lieu of a degree.
Previous experience leading an operations team, shift, or technical function, or serving as a senior escalation point during operational incidents.
Hands-on experience in Network Operations, Cybersecurity, Windows/Linux infrastructure administration, or related enterprise IT operations.
Strong knowledge of DNS, DHCP, VPN technologies, routing, switching, network troubleshooting, and enterprise infrastructure fundamentals.
Experience with enterprise monitoring/logging platforms such as SolarWinds, Splunk, or equivalent, and ticketing systems such as ServiceNow, Jira, or similar.
Strong troubleshooting, root-cause analysis, incident coordination, and major incident management skills.
Working knowledge of ITIL Incident, Problem, and Change Management processes and operational SLA requirements.
Ability to work independently and make risk-based decisions under pressure while leading a small team during outages; comfortable supporting 24x7 operations, nights, weekends, and holidays.

Preferred Qualifications

Experience supporting DISA/mission partners and leading shifts or teams in DoD, military, cleared NOC/SOC, or enterprise operations environments; TS/SCI with CI Polygraph preferred.
Experience supporting secure/classified cloud and automated enterprise environments, including developing/refining SOPs, playbooks, incident-response procedures, escalation processes, and runbooks.

Benefits

Core Benefits:

Paid Time OffPTO):TEN (10) Paid days off & FIVE (5) Floating days off.
Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
Payroll: Paid Bi-Monthly.
401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment
Individual or company-wide performance and recognition awards (Quarterly)

Health Benefits:

UNITED HEALTHCARE PPO, extensive national coverage.
INCLUDES: Medical/Dental/Vision/HSA.
Eligible on the first of the month, immediately after the start date.
Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits:

Training & Career Development Reimbursement of Tuition and training needed to support career development.
$150 monthly reimbursement contribution paid monthly towards parking expenses.
Receipts must be submitted by the close of business on the 25th of each month.
Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

Special Benefits:

Performance bonus - Project-based
Yearly bonus - Company based

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183962
Position Id: 8d705248b97b0fdb1771ca75b73a956f
Posted 30+ days ago

Fitment

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Job Details

Skills

Enterprise Services
Web Services
Technical Direction
Enterprise Networks
Servers
ROOT
Process Improvement
Documentation
Performance Metrics
Mentorship
Network Operations
Cyber Security
Microsoft Windows
Linux
IT Operations
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Routing
Switches
Network
SolarWinds
Splunk
ServiceNow
JIRA
Root Cause Analysis
Collaboration
ITIL
Change Management
SLA
DoD
Military
NOC
System On A Chip
Continuous Integration
Cloud Computing
Incident Management
Apache Flex
Business Intelligence
Health Care
PPO
Training
Payroll

Enterprise Services
Web Services
Technical Direction
Enterprise Networks
Servers
ROOT
Process Improvement
Documentation
Performance Metrics
Mentorship
Network Operations
Cyber Security
Microsoft Windows
Linux
IT Operations
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Routing
Switches
Network
SolarWinds
Splunk
ServiceNow
JIRA
Root Cause Analysis
Collaboration
ITIL
Change Management
SLA
DoD
Military
NOC
System On A Chip
Continuous Integration
Cloud Computing
Incident Management
Apache Flex
Business Intelligence
Health Care
PPO
Training
Payroll

Summary

Lead and coordinate all operational activities for the assigned 3rd shift, providing technical direction to the operations team.
Monitor enterprise networks, servers, applications, cloud services, and supporting infrastructure for outages, degradation, security events, and performance issues.
Own incident triage, troubleshooting, escalation, coordination, and resolution through closure, including major and mission-impacting incidents.
Coordinate troubleshooting activities across network, systems, cybersecurity, application, cloud, vendor, and mission-partner teams.
Ensure operational activities comply with established SLAs, SOPs, runbooks, escalation procedures, and ITIL processes.
Troubleshoot network and infrastructure issues involving DNS, DHCP, VPNs, routing, switching, Windows/Linux servers, and cloud environments.
Review alerts, tickets, and incidents to identify recurring problems, operational trends, root causes, and opportunities for process improvement.
Conduct detailed shift handovers, maintain accurate operational documentation, and prepare incident reports, shift summaries, and performance metrics.
Mentor team members, provide technical guidance during complex outages, support major incident/post-incident reviews, and help refine SOPs, playbooks, and escalation procedures.

Requirements

Basic Qualifications

Bachelor's degree and 4+ years of related IT experience supporting Windows and/or Linux server environments; additional relevant education, training, or experience may be considered in lieu of a degree.
Previous experience leading an operations team, shift, or technical function, or serving as a senior escalation point during operational incidents.
Hands-on experience in Network Operations, Cybersecurity, Windows/Linux infrastructure administration, or related enterprise IT operations.
Strong knowledge of DNS, DHCP, VPN technologies, routing, switching, network troubleshooting, and enterprise infrastructure fundamentals.
Experience with enterprise monitoring/logging platforms such as SolarWinds, Splunk, or equivalent, and ticketing systems such as ServiceNow, Jira, or similar.
Strong troubleshooting, root-cause analysis, incident coordination, and major incident management skills.
Working knowledge of ITIL Incident, Problem, and Change Management processes and operational SLA requirements.
Ability to work independently and make risk-based decisions under pressure while leading a small team during outages; comfortable supporting 24x7 operations, nights, weekends, and holidays.

Preferred Qualifications

Experience supporting DISA/mission partners and leading shifts or teams in DoD, military, cleared NOC/SOC, or enterprise operations environments; TS/SCI with CI Polygraph preferred.
Experience supporting secure/classified cloud and automated enterprise environments, including developing/refining SOPs, playbooks, incident-response procedures, escalation processes, and runbooks.

Benefits

Core Benefits:

Paid Time OffPTO):TEN (10) Paid days off & FIVE (5) Floating days off.
Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
Payroll: Paid Bi-Monthly.
401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment
Individual or company-wide performance and recognition awards (Quarterly)

Health Benefits:

UNITED HEALTHCARE PPO, extensive national coverage.
INCLUDES: Medical/Dental/Vision/HSA.
Eligible on the first of the month, immediately after the start date.
Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits:

Training & Career Development Reimbursement of Tuition and training needed to support career development.
$150 monthly reimbursement contribution paid monthly towards parking expenses.
Receipts must be submitted by the close of business on the 25th of each month.
Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

Special Benefits:

Performance bonus - Project-based
Yearly bonus - Company based

Dice Id: 80183962
Position Id: 8d705248b97b0fdb1771ca75b73a956f
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Network Administrator - 3rd Shift

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•

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