Join a high-impact Customer Communications Management team as a Senior Quadient Inspire Engineer, where you will help design and deliver enterprise-scale communication solutions across print and digital channels. This role is ideal for a hands-on technical professional who enjoys solving complex problems, improving customer communications, and supporting compliant, accessible, production-ready outputs.
Responsibilities
- Design, build, and maintain enterprise customer communication solutions using Quadient Inspire
- Develop and support multi-channel communications, including printed documents, digital documents, customer emails, reports, and other outbound outputs
- Create and manage communication outputs in industry-standard formats such as PDF and AFP
- Ensure communications meet accessibility and compliance requirements, including ADA considerations
- Build reusable, data-driven components using Quadient Inspire tools such as Designer, Automation/Scalar, Interactive, Content Manager, and Approve Workflow
- Integrate Inspire solutions with upstream and downstream systems using REST and SOAP APIs
- Collaborate with business and technical partners to gather requirements and define delivery and compliance needs
- Investigate and resolve issues related to data, formatting, rendering, accessibility, and performance in production environments
- Support secure, auditable, and high-quality communication processes aligned with enterprise standards
- Participate in SDLC activities, including design reviews, testing, releases, and documentation
Skills
- Quadient Inspire certifications in Designer, Scalar, and Interactive
- At least 5 years of professional IT or software engineering experience
- At least 3 years of hands-on experience with Quadient Inspire in a production enterprise environment
- Strong experience delivering end-to-end document generation solutions
- Solid understanding of data-driven document composition
- Programming experience in one or more of the following: Groovy Script, JavaScript, or Python
- Experience working in enterprise environments with formal SDLC, QA, and release processes
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent relevant experience with strong Inspire expertise
Preferred Skills
- Experience supporting high-volume communication workflows
- Familiarity with accessibility standards and secure document delivery practices
- Ability to troubleshoot complex production issues quickly and thoroughly
- Strong collaboration and communication skills across technical and non-technical teams
- Experience with reusable component design and scalable communication architecture
Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued, respected, and supported. We encourage applicants from all backgrounds to apply and bring their unique experiences and ideas to the team.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $37 - $71 per hour based on qualifications and experience.
