Overview The Work: The Help Desk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues. This role is responsible for responding to service requests and incidents via phone, email, ticketing system, and in person, ensuring timely resolution in accordance with established service-level agreements. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Ad