job summary:
Description:
This engineering position supports the activation, migration, modification and/or troubleshooting of various Client VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Client's network and provisioning systems.
MUST HAVE SKILLS
- Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
- Strong customer service/vendor management experience
- Willingness to work rotating shifts including occasional weekends and holidays
- Ability to obtain a government security clearance
DESIRED SKILLS:
- Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
- Working knowledge of Cisco Broadsoft/Broadworks
- Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
- Working knowledge of Sonus switches and associated network components
- Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
location: Irving, Texas
job type: Contract
salary: $42 - 52 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
- Process telephone number ports and verify completion.
- Complete new telephone number activations.
- Complete service/TN migrations between different VoIP products.
- Complete the removal of system translations associated with service disconnects.
- Lead customer and vendor activation conference bridges.
- Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
- Perform collaborative service installation and troubleshooting activities with peer workgroups.
- Drive escalations with the appropriate internal/external teams for resolution.
- Complete all assigned tasks in Client's workflow systems within the required SLA.
- Document detailed notes in applicable engineering systems/applications.
qualifications:
EDUCATION/CERTIFICATIONS:
- Technically aligned Associate's Degree or Bachelor's Degree... one or more years of relative work experience
- Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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