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Job Details

Skills

Incident Management
Pivotal
Innovation
Adaptability
Collaboration
Teamwork
Regulatory Compliance
Standard Operating Procedure
Vulnerability Management
Distribution
Effective Communication
Routing
Leadership
Technical Support
Technical Training
Security+
Cyber Security
Risk Management
Network Security
ITIL
Continuous Improvement
IT Service Management
Workflow
Customer Engagement
Military
Security Clearance
PASS
Security Operations
System On A Chip
Amazon Web Services
Management
Customer Service
Call Center
Communication
Decision-making
FOCUS
Service Desk
ServiceNow
BMC Remedy
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Incident Management
Pivotal
Innovation
Adaptability
Collaboration
Teamwork
Regulatory Compliance
Standard Operating Procedure
Vulnerability Management
Distribution
Effective Communication
Routing
Leadership
Technical Support
Technical Training
Security+
Cyber Security
Risk Management
Network Security
ITIL
Continuous Improvement
IT Service Management
Workflow
Customer Engagement
Military
Security Clearance
PASS
Security Operations
System On A Chip
Amazon Web Services
Management
Customer Service
Call Center
Communication
Decision-making
FOCUS
Service Desk
ServiceNow
BMC Remedy
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Cyber Incident Response Analyst role is pivotal in reinforcing the client's cybersecurity framework by serving as the primary entry point for all external communications regarding cybersecurity incidents and related information requests. Operating within the client's 24x7 Operations Center, the Analyst will engage in case management, triage, and operational coordination of cybersecurity incidents.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Provide first-line support for incidents and technical issues reported by client's staff and customers.
Categorize and escalate incidents according to severity and ensure compliance with Standard Operating Procedures (SOPs).
Escalate cases to specialized teams (e.g., Threat Hunting, Vulnerability Management) where applicable.
Serve as the point of contact to coordinate with regional teams, private-sector entities, and partners to ensure full incident lifecycle execution.
Track and verify the distribution and resolution of service requests, while certifying effective communication between stakeholders.
Maintain active oversight of shared mailboxes, incoming incident reports, and phone systems to ensure efficient case routing and response.
Perform correlation analysis across cyber, physical, and communication threats to enhance situational awareness.
Support senior leadership by contributing to daily, weekly, and monthly reports, outlining emerging threat patterns and operational metrics.
Deliver exceptional customer service and technical support to the client's partners during incident responses.
Participate in shift synchronization meetings to ensure seamless 24/7 Operations Center transitions.
Other duties as assigned.

Qualifications

Bachelor's degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training and equivalent experience.
CompTIA Security+ CE Certification: Demonstrates foundational knowledge in cybersecurity principles, risk management, and network security.
ITIL v4/v5 Certification: Proficient in IT service management best practices, including service lifecycle, continual improvement, and aligning IT services with business needs.
Demonstrated experience in delivering high-quality customer service, with a strong understanding of support workflows and client engagement best practices.
Additional (2) two years of experience may be substituted with an Associate's degree.
Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma.
Must have between zero (0) and two (2) years of related experience.
Some travel may be required to Continuity of Operations sites.
Due to the nature of work at the client's facility, U.S. Citizen is required.
Top Secret/SCI security clearance and ability obtain and maintain DHS Fitness.
Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations Center (SOC).
Skilled in utilizing Amazon Connect for managing customer interactions and contact flows.
Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support.
Exceptional communication skills and ability to stay calm in high stress events while maintaining good decision making, focus, and good prioritization skills.
Experience working with a Service Desk platform such as ServiceNOW or Remedy.
Ability and willingness to learn new tools and technologies and take on new responsibilities as assigned.
Experience working with ServiceNOW and another alternative platform such as Remedy.
High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions

Professional office environment.
Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen .
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $83,500.00 - USD $87,500.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 2026-4183
Posted 9 days ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Job Details

Skills

Incident Management
Pivotal
Innovation
Adaptability
Collaboration
Teamwork
Regulatory Compliance
Standard Operating Procedure
Vulnerability Management
Distribution
Effective Communication
Routing
Leadership
Technical Support
Technical Training
Security+
Cyber Security
Risk Management
Network Security
ITIL
Continuous Improvement
IT Service Management
Workflow
Customer Engagement
Military
Security Clearance
PASS
Security Operations
System On A Chip
Amazon Web Services
Management
Customer Service
Call Center
Communication
Decision-making
FOCUS
Service Desk
ServiceNow
BMC Remedy
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Incident Management
Pivotal
Innovation
Adaptability
Collaboration
Teamwork
Regulatory Compliance
Standard Operating Procedure
Vulnerability Management
Distribution
Effective Communication
Routing
Leadership
Technical Support
Technical Training
Security+
Cyber Security
Risk Management
Network Security
ITIL
Continuous Improvement
IT Service Management
Workflow
Customer Engagement
Military
Security Clearance
PASS
Security Operations
System On A Chip
Amazon Web Services
Management
Customer Service
Call Center
Communication
Decision-making
FOCUS
Service Desk
ServiceNow
BMC Remedy
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Provide first-line support for incidents and technical issues reported by client's staff and customers.
Categorize and escalate incidents according to severity and ensure compliance with Standard Operating Procedures (SOPs).
Escalate cases to specialized teams (e.g., Threat Hunting, Vulnerability Management) where applicable.
Serve as the point of contact to coordinate with regional teams, private-sector entities, and partners to ensure full incident lifecycle execution.
Track and verify the distribution and resolution of service requests, while certifying effective communication between stakeholders.
Maintain active oversight of shared mailboxes, incoming incident reports, and phone systems to ensure efficient case routing and response.
Perform correlation analysis across cyber, physical, and communication threats to enhance situational awareness.
Support senior leadership by contributing to daily, weekly, and monthly reports, outlining emerging threat patterns and operational metrics.
Deliver exceptional customer service and technical support to the client's partners during incident responses.
Participate in shift synchronization meetings to ensure seamless 24/7 Operations Center transitions.
Other duties as assigned.

Qualifications

Bachelor's degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training and equivalent experience.
CompTIA Security+ CE Certification: Demonstrates foundational knowledge in cybersecurity principles, risk management, and network security.
ITIL v4/v5 Certification: Proficient in IT service management best practices, including service lifecycle, continual improvement, and aligning IT services with business needs.
Demonstrated experience in delivering high-quality customer service, with a strong understanding of support workflows and client engagement best practices.
Additional (2) two years of experience may be substituted with an Associate's degree.
Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma.
Must have between zero (0) and two (2) years of related experience.
Some travel may be required to Continuity of Operations sites.
Due to the nature of work at the client's facility, U.S. Citizen is required.
Top Secret/SCI security clearance and ability obtain and maintain DHS Fitness.
Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations Center (SOC).
Skilled in utilizing Amazon Connect for managing customer interactions and contact flows.
Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support.
Exceptional communication skills and ability to stay calm in high stress events while maintaining good decision making, focus, and good prioritization skills.
Experience working with a Service Desk platform such as ServiceNOW or Remedy.
Ability and willingness to learn new tools and technologies and take on new responsibilities as assigned.
Experience working with ServiceNOW and another alternative platform such as Remedy.
High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions

Professional office environment.
Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen .
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Dice Id: 91099930
Position Id: 2026-4183
Posted 9 days ago

Company Info

About Cayuse Holdings, LLC

Our Mission

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Operations Analyst - Junior

Washington, District of Columbia

•

Today

Overview The Operations Analyst performs a variety of complex tasks, which include the collection, analysis and reporting of information vital to critical infrastructure, cyber and key resources. These tasks support a 24/7/365 operations environment and include the proper triage and routing of time-sensitive information to the correct person or office. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical sol

Full-time

USD 87,500.00 - 90,000.00 per year

Cyber Incident Response Analyst - Junior

Skills

Summary

Our Vision

Dice Job Match Score™

Similar Jobs

Cyber Incident Response Analyst - Junior

Cayuse Holdings, LLC

Job Details

Skills

Summary

Company Info

About Cayuse Holdings, LLC

Our Vision

Dice Job Match Score™

Similar Jobs