Job#: 3053205 Job Description: Location: Remote
Description:Targeted Years of Experience: 10+ years
Responsibilities:- Serves as the primary subject matter expert and implementation engineer for Cisco and Microsoft Teams UC solutions.
- Leads technical discovery sessions with enterprise clients to map requirements, persona modernization, and use-case strategies.
- Designs and executes complex architecture plans, including advanced dial plans, E911 compliance, and co-existence/migration models.
- Performs hands-on configuration and deployment for Webex Calling (Multi-tenant/DI) and Microsoft Teams Phone (Direct Routing, Operator Connect, Calling Plans).
- Prepares project engineering designs and detailed Method-of-Procedure (MOP) documentation for customer implementations.
- Coordinates cross-functionally with clients, internal project teams, and third-party vendors to execute end-to-end deployments.
- Advises clients on integrating AI capabilities (e.g., Microsoft Copilot, Claude Code, Cisco AI) into their collaboration ecosystems.
MUST HAVE SKILLS (Most Important):- Senior Collaboration Engineer: 7+ years of experience planning, designing, and deploying complex UC solutions.
- Cisco UC Expertise: Deep expertise in Cisco UC environments, including CUCM, Unity Connection, CER, Cisco Voice Gateways, and Webex Calling (Multi-tenant/Dedicated Instance).
- Microsoft Teams Phone Architecture: Proven experience designing and deploying Microsoft Teams Phone architectures, including Direct Routing, SBCs, Operator Connect, and Calling Plans.
DESIRED SKILLS:- 10+ years of consulting experience with a technology vendor or systems integrator.
- Hands-on experience with SBC solutions from vendors like Ribbon, AudioCodes, and Oracle.
- Practical experience leveraging AI tools (Copilot, Claude Code, Cisco AI).
- Automation scripting skills (PowerShell, Python, REST APIs) for UC administrative workflows.
EDUCATION/CERTIFICATIONS:- Required: CCNP-Collaboration certification (or equivalent hands-on experience).
- Desired: Microsoft 365 Certified: Collaboration Communications System Engineer / Teams Administrator Associate, or Webex Calling Administration Professional.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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