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IT Support Specialist - Senior

C3EL

Ashburn, Virginia • Today

Full-time

IT Support Specialist

HDR, Inc.

Arlington, Virginia • Today

Full-time

IT Support Specialist

Modern Technology Solutions

Lorton, Virginia • Today

Full-time

IT Support Specialist (Spokane)

KnackHook, LLC

Remote or Hybrid in Spokane, Washington • Today

Easy Apply

Part-time

40 - 45

Acquisition Management Support Specialist, Senior (Pending Contract Award) - SBG

Document Storage Systems Inc

Alexandria, Virginia • Today

Full-time

USD 150,000.00 - 170,000.00 per year

IT Support Specialist

The Nuclear Company

Washington, District of Columbia • Today

Full-time

USD 81,000.00 - 98,000.00 per year

IT Support Specialist - TS/SCI with Polygraph

General Dynamics

McLean, Virginia • Today

Full-time

USD 80,179.00 - 108,477.00 per year

IT Support Specialist II

COG Research Foundation, LLC

Remote • 13d ago

Full-time

31 - 44

IT & Engineering Specialist

Bayside Solutions

Rockville, Maryland • Today

Easy Apply

Full-time

$35 - $45 per hour

Technical Support Specialist

SNI Companies

Washington, District of Columbia • 11d ago

Easy Apply

Full-time, Third Party

$87000 - $110000

Junior IT Operations & Support Specialist

Crown Consulting, Inc.

Arlington, Virginia • Today

Full-time

USD 60,000.00 - 75,000.00 per year

IT Applications Specialist Sr

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD47 - USD57

Senior IT Communications Program Specialist #1853860

Network Designs, Inc.

McLean, Virginia • Today

Full-time

USD 112,000.00 - 127,000.00 per year

Senior Specialist: IT Learning and Development

Mayer Brown LLP

Washington, District of Columbia • Yesterday

Full-time

USD 115,000.00 - 152,000.00 per year

Sr. Desktop Support Specialist (Apple Support)

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 33.15 - 44.85 per hour

IT Infrastructure & Network Support Engineer

Nightwing

Sterling, Virginia • Today

Full-time

USD 64,000.00 - 128,000.00 per year

Technical Support Specialist

Sherpa 6

Ashburn, Virginia • Today

Full-time

USD 70,000.00 - 95,000.00 per year

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Data Visualization & Strategic Analytics Specialist (D)

SimIS, Inc

Ashburn, Virginia • Today

Full-time

USD 70,000.00 - 120,000.00 per year

Senior IT Training & Multimedia Specialist

Leidos

Bethesda, Maryland • Today

Full-time

USD 65,650.00 - 118,675.00 per year

Infrastructure Support Specialist

Smart Synergies

Reston, Virginia • Yesterday

Easy Apply

Contract

Depends on Experience

IT Specialist (TS Required)

SixGen, Inc.

Sterling, Virginia • Today

Full-time

Senior IT Procurement Specialist

Tecolote Research, Inc.

Arlington, Virginia • Today

Full-time

USD 90,000.00 - 125,000.00 per year

Sr. Architectural Specialist - Permit Support

NVR Inc.

Frederick, Maryland • Today

Full-time

USD 85,000.00 - 95,000.00 per year

IT/Comms/SCIF Infrastructure Specialist

SAIC

Chantilly, Virginia • Today

Full-time

USD 160,001.00 - 200,000.00 per year

SIAM IT Operations Service Management (ITSM) Specialist

CACI International, Inc.

Chantilly, Virginia • Today

Full-time

USD 103,800.00 - 218,100.00 per year

IT Procurement / Telecommunications Specialist

Apogee Integration, Llc

Chantilly, Virginia • Today

Full-time

USD 110,000.00 - 150,000.00 per year

Desktop Support Technician, Senior

LCG

Rockville, Maryland • Today

Full-time

USD 58,000.00 - 66,000.00 per year

Data Center Facility Operations Specialist (Non-IT) I - Data Center Facility Op

Apex Systems

Sterling, Virginia • Today

Easy Apply

Full-time

$25 - $35 per hour

IT SPECIALIST (CUSTSPT)

Defense Information Systems Agency

Washington, District of Columbia • 2d ago

Full-time

USD 121,785.00 - 158,322.00 per year

Job Details

Skills

Tier 2
Tier 3
Asset Management
IOS Development
Software Troubleshooting
Mobile Devices
Recovery
IMAC
BMC Remedy
ServiceNow
Problem Solving
Bomgar
Microsoft SCCM
Fluency
Computer Networking
Domain Management
Communication
Customer Service
Multitasking
Scheduling
Computer Hardware
OS X
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Thin Client
VTC
IT Service Management
Security Clearance
Technical Support
Network+
SEC

Tier 2
Tier 3
Asset Management
IOS Development
Software Troubleshooting
Mobile Devices
Recovery
IMAC
BMC Remedy
ServiceNow
Problem Solving
Bomgar
Microsoft SCCM
Fluency
Computer Networking
Domain Management
Communication
Customer Service
Multitasking
Scheduling
Computer Hardware
OS X
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Thin Client
VTC
IT Service Management
Security Clearance
Technical Support
Network+
SEC

Summary

Overview:

Job Title: IT Support Specialist - Senior

Security Clearance: Ability to Obtain Public Trust

Location: Ashburn, VA

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a Senior IT Support Specialist to support the mission in Ashburn, VA. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.

Responsibilities will include, but not be limited to:

The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Remote and Deskside Experience troubleshooting hardware and software issues.
Troubleshooting Microsoft Windows with latest Windows OS.
Possess familiarity with MAC OS.
Installation and configuration of new machines in a Windows environment.
Smart cards / PIV cards (general knowledge).
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
Provide Remote Tool Support.
Conference Room / VTC Setups.
Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
Updates status of queued service requests with the IT service management system.

Minimum Qualifications:

U.S. Citizenship
Ability to attain a Public Trust clearance by completing "eApp National Background Investigation Services (NBIS)" form.
Must have a minimum of 7 years of related experience providing technical, deskside support.
Travel to various field sites is required, so reliable and independent transportation will be needed.
HDI Technical Support Professional required within six (6) months of employment.

Desired Qualifications:

Certifications desirable but not required include A+, Net+, and Sec+.

Education:

A minimum of a High School diploma is required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90883148
Position Id: dfb63c565a4a5a2e55ccb0eeaf40b7a5
Posted 2 days ago

Fitment

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Desktop Support Technician, Senior

Rockville, Maryland

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Required Clearance: Public Trust Onsite:5 Days Onsite Job Title: Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a dynamic enterprise environment supporting Client users. In this role, you will deliver expert troubleshooting and "how-to" assistance across Windows and Apple platforms, support network connectivity and collaboration tools, maintain se

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Rockville, Maryland

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9d ago

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Job Details

Skills

Tier 2
Tier 3
Asset Management
IOS Development
Software Troubleshooting
Mobile Devices
Recovery
IMAC
BMC Remedy
ServiceNow
Problem Solving
Bomgar
Microsoft SCCM
Fluency
Computer Networking
Domain Management
Communication
Customer Service
Multitasking
Scheduling
Computer Hardware
OS X
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Thin Client
VTC
IT Service Management
Security Clearance
Technical Support
Network+
SEC

Tier 2
Tier 3
Asset Management
IOS Development
Software Troubleshooting
Mobile Devices
Recovery
IMAC
BMC Remedy
ServiceNow
Problem Solving
Bomgar
Microsoft SCCM
Fluency
Computer Networking
Domain Management
Communication
Customer Service
Multitasking
Scheduling
Computer Hardware
OS X
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Thin Client
VTC
IT Service Management
Security Clearance
Technical Support
Network+
SEC

Summary

The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Remote and Deskside Experience troubleshooting hardware and software issues.
Troubleshooting Microsoft Windows with latest Windows OS.
Possess familiarity with MAC OS.
Installation and configuration of new machines in a Windows environment.
Smart cards / PIV cards (general knowledge).
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
Provide Remote Tool Support.
Conference Room / VTC Setups.
Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
Updates status of queued service requests with the IT service management system.

Minimum Qualifications:

U.S. Citizenship
Ability to attain a Public Trust clearance by completing "eApp National Background Investigation Services (NBIS)" form.
Must have a minimum of 7 years of related experience providing technical, deskside support.
Travel to various field sites is required, so reliable and independent transportation will be needed.
HDI Technical Support Professional required within six (6) months of employment.

Desired Qualifications:

Certifications desirable but not required include A+, Net+, and Sec+.

Education:

A minimum of a High School diploma is required.

Dice Id: 90883148
Position Id: dfb63c565a4a5a2e55ccb0eeaf40b7a5
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Deskside Support Lead

Ashburn, Virginia

•

Today

Full-time

USD 40,001.00 - 80,000.00 per year

Deskside Support Engineer

Washington, District of Columbia

•

Today

Full-time

USD 40,001.00 - 80,000.00 per year

Desktop Support Technician, Senior

Rockville, Maryland

•

Today

Full-time

USD 58,000.00 - 66,000.00 per year

Senior Desktop Administrator

Rockville, Maryland

•

9d ago

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