About UsSince our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At G we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.
As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.
In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.
Located in the thriving community of Gwinnett County, Goffers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.
Join Gand become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.
Job SummaryThe IT Content & Knowledge Management Lead serves as the primary communications, content strategy, and knowledge management resource for the Information Technology organization. The position develops and manages content that supports technology services, executive leadership communications, strategic initiatives, organizational change, and campus-wide engagement. Responsibilities include creating campus announcements, executive briefings, reports, presentations, knowledge resources, documentation, websites, and other materials that advance institutional priorities. This position translates complex technical and organizational information into clear, accessible, and actionable communications for students, faculty, staff, and campus leaders. Through the use of data, accessibility best practices, customer feedback, and emerging technologies, the position continuously improves content effectiveness, supports technology adoption, promotes knowledge sharing, and enhances the overall customer experience.
Responsibilities - Communications Planning and Delivery -
Develop and execute communication plans and multi-channel campaigns that support Information Technology projects, initiatives, service changes, policy updates, strategic priorities, and campus-wide engagement efforts; create and distribute content for technical and non-technical audiences using a variety of communication channels. - Knowledge Management and Documentation -
In collaboration with subject matter experts and stakeholders, lead the development, maintenance, and continuous improvement of Information Technology documentation, knowledge resources, service catalog content, self-service materials, and other informational resources that improve customer understanding and adoption of technology services. - Executive Communications -
Draft, edit, and maintain executive briefings, reports, presentations, campus announcements, leadership communications, and other strategic content that supports executive decision-making, technology initiatives, organizational change, and institutional priorities. - Content Governance and Digital Content Management -
Establish and maintain content governance standards, processes, and quality assurance practices that promote consistency, accuracy, accessibility, and effectiveness across Information Technology communications, websites, digital channels, and knowledge resources; manage content for Information Technology websites and digital communication channels. Align with campus style guide and brand standards; use approved tools and platforms. - Training and Consultation -
Provide consultation and training related to content development, knowledge management, content governance, and communication best practices. - Analytics and Continuous Improvement -
Measure, analyze, and report on the effectiveness of communications, knowledge resources, customer engagement efforts, and digital content; identify opportunities and implement improvements based on data, feedback, and organizational needs. - Innovation and Best Practices -
Utilize approved technologies, including artificial intelligence tools, to improve content quality, efficiency, knowledge sharing, communications, and digital experiences while ensuring compliance with institutional policies, accessibility standards, privacy requirements, and copyright obligations; evaluate emerging tools and best practices. - Visual Communication and Media Development -
Develop and maintain visual and multimedia content that supports Information Technology communications, awareness initiatives, training, campus engagement, and strategic priorities, including digital signage, presentations, infographics, and related communication assets. - Special Projects and Other Duties -
Support special projects, organizational initiatives, and emerging priorities in support of Information Technology and institutional goals; perform other duties as assigned.
Required Qualifications - 4 Year / Bachelor's Degree in Communications, Journalism, English, Technical Communication, Information Design, Graphic Design, Digital Media, Marketing, Information Technology, or a related field; equivalent experience can be considered in lieu of education.
- Five years of progressively responsible experience in content development, communications, technical writing, knowledge management, digital content management, public information, or a related field.
Preferred Qualifications - Experience developing content, communications, documentation, and knowledge resources for diverse audiences.
- Experience supporting organizational, strategic, or executive communications initiatives and creating accessible digital content.
- Experience using knowledge management platforms, content management systems, or digital communication platforms.
- Experience supporting organizational change management, communication planning, technology adoption initiatives, or large-scale communication efforts.
- Experience creating visual content and communication materials using graphic design tools.
- Experience working in higher education, government, or other public-sector organizations.
Proposed Salary63,500 - 79,500 Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.
Knowledge, Skills, & Abilities - Strong writing, editing, presentation, and verbal communication skills.
- Ability to develop executive-level communications and present information effectively to diverse audiences.
- Ability to interview subject matter experts and transform complex information into clear, accurate, and actionable communications.
- Ability to manage multiple projects and priorities while meeting deadlines.
- Ability to collaborate effectively with technical and non-technical stakeholders.
- Ability to analyze data and translate findings into actionable recommendations.
- Knowledge of communications, content strategy, knowledge management, and digital engagement best practices.
- Knowledge of accessibility standards and universal design practices.
- Knowledge of branding, editorial standards, and effective communication techniques.
- Proficiency with Microsoft 365 and contemporary communication and content-development tools.
USG Core ValuesThe University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at _personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .
Conditions of EmploymentHiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by Gin its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment OpportunityGeorgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at or email
Background Check - Position of Trust + Education
Other InformationDue to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.
