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13 results (3 new)

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Lead / Principal Application Support Engineer

SRI Tech Solutions

Atlanta, Georgia • Today

Easy Apply

Full-time

130,000 - 135,000

Lead / Principal Application Support Engineer (Customer Engagement & .NET)

BN Associates Inc

Atlanta, Georgia • Today

Easy Apply

Contract

Depends on Experience

Application Support Lead

Peterson Technology Partners

Remote • Today

Third Party, Contract

Lead Engineer - Customer Application Engineering

Veolia Environnement SA

Remote or Salt Lake City, Utah • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Lead Application Security Engineer

CVS Health

Remote or Massachusetts • Today

Full-time

USD 130,295.00 - 260,590.00 per year

Lead Application System Analyst

V-CENTRIX-US LLC

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Engineering Applications Lead

TriCom Technical Services

Remote • 28d ago

Easy Apply

Full-time

Depends on Experience

Principal Software Engineer, Tech Lead

Toast

Remote • Today

Full-time

USD 230,000.00 - 368,000.00 per year

Lead Application System Analyst

QUANTUM TECHNOLOGIES LLC

Remote • 5d ago

Easy Apply

Contract

67+

Lead Support Analyst

Tekaccel, Inc

Remote • Today

Contract

$DOE

Applications System Programmer/System Analyst-Lead

The UT Health Science Center at San Antonio

Remote or San Antonio, Texas • Today

Full-time

Lead Applications Developer

Mercy

Remote • Today

Full-time

Lead Application Security Automation Engineer

Morgan Stanley

Alpharetta, Georgia • Today

Full-time

USD 125,000.00 - 175,000.00 per year

Job Details

Skills

.NET
Customer Engagement
Saas
SQL
AWS
API

Summary

Title - Lead / Principal Application Support Engineer (Customer Engagement & .NET)

Location: Atlanta, GA || Tampa, FL (ONSITE)

Role Summary

We are seeking a senior technical leader for the role of Lead / Principal Application Support Engineer. This high-impact role requires 10+ years of enterprise experience blending hands-on .NET engineering expertise with strategic Customer Relationship & Stakeholder Management.
In this role, you will lead high-severity production incident resolutions for our award-winning SaaS Fleet Management products, drive executive customer engagements during critical events, and act as the primary operational liaison coordinating deliverables with our engineering and operations teams in India.

What You’ll Be Doing

Senior Technical Leadership & .NET Support:

Act as the technical authority for resolving complex, Level-3 production incidents and architecture-level issues across our .NET web and microservices ecosystem.
Perform deep-dive code reviews, technical root cause analysis (RCA), and bug fixes across C#, .NET Core/.NET Framework, and database stacks.
Drive continuous system performance optimizations, outage mitigation, and stability improvements in collaboration with Solution Architects and Systems Engineers.

Customer Engagement & Executive Stakeholder Management:

Build and maintain strong operational relationships with key enterprise clients, serving as the trusted technical point of contact during critical application issues.
Translate highly complex technical root causes into clear, executive-level incident summaries, action plans, and post-mortem briefings for non-technical customer stakeholders.
Capture of customer feedback and operational pain points to influence product roadmaps, release quality, and application UX.

Global Collaboration & India Team Coordination:

Serve as the primary point of contact coordinating application support operations, task delegation, and continuous handovers with engineering and support teams in India.
Facilitate seamless cross-functional delivery between geographically distributed development squads, product managers, and offshore teams.
Mentor, coach, and guide junior-to-mid-level engineers in India and locally to build technical competency and maintain operational SLAs.

Process & Operational Excellence:

Define and refine Incident Management, Escalation, and L3 Support protocols using Agile/Lean methodologies.
Oversee on-call coverage protocols and escalation paths for major outage situations.
Maintain centralized knowledge bases, standard operating procedures, and technical documentation across international teams.

What We’re Looking For (Basic Qualifications)

Experience:

10+ years of progressive technical experience in software engineering, application support, or technical escalation management for enterprise SaaS platforms.
5+ years in a senior, lead, or principal role managing direct customer engagements and technical escalations.
Demonstrated experience working with and coordinating deliverables with offshore development/support teams in India across distributed time zones.

Technical Mastery (.NET & Architecture):

Advanced expertise in the .NET ecosystem (C#, .NET Core, .NET Framework), web services, and microservices architecture.
Strong relational (SQL Server, Postgres) and NoSQL (Redis, DynamoDB) database troubleshooting and query optimization skills.
Solid understanding of REST APIs, web environments, and cloud infrastructure operations (AWS).

Leadership & Customer Skills:

Exceptional executive-level verbal and written communication skills.
Proven track record of managing customer expectations under high-stress incident scenarios.
Strategic problem-solving approach with strong accountability and cross-functional leadership capabilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10354711
Position Id: 9138054
Posted 1 hour ago

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Contact the job poster

Ravi M'Kiran

Recruiter @ SRI Tech Solutions

View Profile

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Atlanta, Georgia

•

Today

Title - Lead / Principal Application Support Engineer (Customer Engagement & .NET) Location: Atlanta, GA || Tampa, FL (ONSITE) Role Summary We are seeking a senior technical leader for the role of Lead / Principal Application Support Engineer. This high-impact role requires 10+ years of enterprise experience blending hands-on .NET engineering expertise with strategic Customer Relationship & Stakeholder Management. In this role, you will lead high-severity production incident resolutions for o

Easy Apply

Contract

Depends on Experience

Lead Sustaining Engineer

Atlanta, Georgia

•

Today

AutoStore holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That's how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, par

Full-time

Technical Lead - Application Operations

Remote

•

14d ago

Technical Lead- Application OperationsRemote Role Fulltime/W2 -Infinite Computer Solutions Key Skills: IIS | Windows Server | .NET | Oracle/SQL | Dynatrace | PowerShell | Python About the RoleWe are seeking a hands-on Technical Lead to oversee enterprise application operations, resolve complex production issues, improve application performance, and guide technical support teams. The role focuses on service reliability, automation, incident management, and security.Key ResponsibilitiesLead criti

Easy Apply

Full-time

Up to $115,000

Senior Technical Support Specialist

Remote

•

Today

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks lik

Full-time

USD 71,000.00 - 109,000.00 per year