Job Description SummaryThe role is responsible for providing direct technical support to global power plants equipped with GE Vernova equipment and provides a unique opportunity to directly support power producers and site technical experts, with clear purpose and satisfaction. The job's primary function is to support three main workstreams:
(1) Resolving complex accessory system related technical inquiries from customers and field engineers via engineering response (ER) cases. This requires system knowledge of various power plant accessory systems (i.e. fuel systems, heating and ventilation, oil systems, etc.).
(2) Leading or supporting complex root cause analysis (RCA) investigations for high-impact business issues, often involving cross-functional teams.
(3) Delivering GE Vernova technical guidance to customers or site representatives through user conferences, webinars, and technical documents, as well as communicating technical details and business risks to internal stakeholders.
Job DescriptionAt GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world.
As a member of the Americas Accessories & Controls Product Service team, you'll have a unique opportunity to directly support power producers and site technical experts, seeing immediate impact and satisfaction as you help electrify the world.
Roles and Responsibilities
- Apply system knowledge to troubleshoot and resolve various power plant accessory system issues, leveraging the expertise of others when needed
- Own ER technical inquiries and resolve with a sense of urgency and limited direction
- Develop technical expertise across a wide breadth of accessory systems and plant equipment
- Drive complex RCAs through root cause and corrective action while communicating both internally (field teams, GE Vernova leadership) and externally to end customers
- Identify trending issues and provide countermeasures to protect our customers' fleet, then communicate to the relevant audience
- Assist and mentor team members in achieving personal development goals
- Collaborate with Design Engineering, Chief Engineering Office, Product Safety Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and Customers to provide timely technical resolutions
- Model the GE Vernova Way
Required Qualifications
- Bachelor's and/or Master's degree in Mechanical Engineering or related
- In the US: A minimum of 5 years of direct experience in the power industry
- In Mexico: Significant, direct experience in the power industry
Desired Characteristics
- Comfort with tackling unfamiliar technical problems and a willingness to collaborate with engineers in applying problem-solving methods under pressure.
- Strong communication skills across all levels, including field engineers, site engineers, plant managers, and GE Vernova leadership.
- Ability to adapt quickly to changing priorities across multiple projects.
- A humble, open, collaborative, and continuously learning approach.
- Willingness to travel to customer sites to support issue resolution when necessary.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
For candidates applying to a U.S. based position, the pay range for this position is between $98,400.00 and $164,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on September 17, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
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