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Job Details

Skills

Application Support
Collaboration
Data Link Layer
Network Layer
Production Support
Warehouse Management
WAR
Management
Technical Support
API
Message Queues
Continuous Improvement
Process Improvement
Productivity
Analytics
Supply Chain Management
Order Processing
KPI
Shipping
Inventory Management
LPN
Inventory Control
Enterprise Resource Planning
Oracle Management Server
TMS
Web Services
SQL
Data Validation
Log Analysis
Distribution
Performance Monitoring
Incident Management
Problem Management
Change Management
Root Cause Analysis
SLA
ITIL
Communication
Cloud Computing
Robotics
WCS
Splunk
Dynatrace
Microsoft Azure
Agile
DevOps
Release Management
Dashboard
Inventory
Warehouse
Microsoft Windows
MIF
Reporting

Application Support
Collaboration
Data Link Layer
Network Layer
Production Support
Warehouse Management
WAR
Management
Technical Support
API
Message Queues
Continuous Improvement
Process Improvement
Productivity
Analytics
Supply Chain Management
Order Processing
KPI
Shipping
Inventory Management
LPN
Inventory Control
Enterprise Resource Planning
Oracle Management Server
TMS
Web Services
SQL
Data Validation
Log Analysis
Distribution
Performance Monitoring
Incident Management
Problem Management
Change Management
Root Cause Analysis
SLA
ITIL
Communication
Cloud Computing
Robotics
WCS
Splunk
Dynatrace
Microsoft Azure
Agile
DevOps
Release Management
Dashboard
Inventory
Warehouse
Microsoft Windows
MIF
Reporting

Summary

Job Role: Manhattan Active Warehouse Management (MAWM) Support Engineer

Location: Atlanta, GA 30339 (Onsite)

Duration: Long Term Contract

Job Description:

We are seeking an experienced Manhattan Active Warehouse Management (MAWM) Support Engineer to support and stabilize recently productionized Distribution Centers operating on Manhattan Active Warehouse Management.
The role will provide application support, incident management, defect triage, production monitoring, business user support, integration troubleshooting, SCI reporting support, and coordination with Manhattan and cross-functional teams to ensure seamless warehouse operations.
The ideal candidate should bring strong MAWM production support expertise, deep warehouse operations knowledge, hands-on experience with Manhattan Integration Framework (MIF), SCI reporting capabilities, and experience supporting integrations with ERP, OMS, TMS, WCS/MHE automation platforms.
Experience with warehouse robotics solutions such as Brightpick and willingness to travel for onsite support activities are highly desirable.

Key Responsibilities

Production Support and Incident Management
- Provide L2/L3 production support for Manhattan Active Warehouse Management.
- Monitor production environments and ensure system availability and performance.
- Analyze, troubleshoot, and resolve application incidents within agreed SLAs.
- Manage Sev1, Sev2, and business-critical incidents through closure.
- Participate in war-room calls and provide timely stakeholder updates.
- Perform root cause analysis (RCA) and drive permanent corrective actions.
Functional and Operational Support
- Support inbound, outbound, inventory, replenishment, wave planning, and labor-related warehouse processes.
- Support inventory adjustments, cycle count reconciliation, condition code management, and inventory control processes.
- Analyze and resolve inventory discrepancies across bins and License Plate Numbers (LPNs).
- Manage inventory status transitions including serviceable, damaged, hold, quality, and recall-locked inventory.
- Understand how condition codes segment inventory by physical or disposition state, and how adjustments record quantity or status corrections.
- Work closely with DC operations teams to troubleshoot warehouse execution and inventory issues impacting distribution center operations.
- Validate configuration changes and support release deployments.
Integration and Technical Support
- Support integrations between MAWM and enterprise applications including ERP, OMS, TMS, WCS, MHE automation, and robotics solutions.
- Hands-on experience with Manhattan Integration Framework (MIF), including monitoring inbound/outbound transactions, interface queues, and integration logs.
- Analyze MIF inbound and outbound logs and troubleshoot interface failures based on transaction/message-level findings.
- Review logs, API transactions, message queues, and system alerts.
- Coordinate with Manhattan Support, product teams, infrastructure teams, integration partners, and automation teams as needed.
Continuous Improvement
- Identify recurring operational issues and drive stabilization initiatives.
- Build knowledge articles, support playbooks, SOPs, and runbooks.
- Recommend process improvements to improve warehouse productivity and reduce support dependency.
- Participate in cutover, hypercare, and future DC rollout activities.
Reporting and Analytics
- Manhattan SCI (Supply Chain Intelligence)
- Hands-on experience creating and supporting ad-hoc SCI reports and dashboards.
- Monitor inventory flow, order processing, shipment execution, and fulfillment accuracy.
- Evaluate warehouse labor utilization, distribution efficiency, and operational KPI trends.
- Track system health, report performance, and long-running reports to prevent software performance issues.
- Identify reporting bottlenecks and support stakeholders with timely operational insights.

Required Skills:

Manhattan Active
- Hands-on experience supporting MAWM in production environments; strong understanding of configuration, operational flows, issue triage, and support processes.
Warehouse Processes
- Receiving, putaway, replenishment, picking, packing, shipping, inventory management, cycle counts, returns, inventory adjustments, condition codes, and LPN/bin-level inventory control.
Integration Skills
- Hands-on experience supporting MAWM integrations with ERP, OMS, TMS, WCS, MHE automation, and robotics platforms. Strong knowledge of MIF inbound/outbound logs and interface troubleshooting.

Technical Skills

REST APIs, web services, SQL for data validation, log analysis, message monitoring, production alert review, and transaction-level troubleshooting.
Reporting Skills
- Manhattan SCI reporting, ad-hoc reports, operational dashboards, inventory / order flow reporting, labor and distribution efficiency analysis, and report performance monitoring.
Support Governance
- Incident management, problem management, change management, RCA preparation, SLA tracking, and ITIL-aligned support practices.
Communication
- Ability to work with DC operations, supervisors, business stakeholders, Manhattan Support, and cross-functional IT teams during critical incidents.

Preferred Skills

Experience supporting MAWM go-live, hypercare, and stabilization phases.
Exposure to Manhattan Active Platform architecture and cloud-based application environments.
Working experience with MAWM integration to robotics tools; MAWM to Brightpick Robotics experience is highly preferred.
Experience supporting WCS/MHE automation systems, robotic picking, automated fulfillment, and highly automated DC environments.
Knowledge of Splunk, Dynatrace, Azure Monitor, or similar monitoring tools.
Experience working in 24x7 support environments with flexible coverage for critical incidents.
Agile, DevOps, and release management exposure.
Hypercare, Stabilization, and Site Support Responsibilities Area Expected Contribution Daily Operations Review operational dashboards, incident trends, application alerts, transaction failures, SCI reporting health, and inventory/order flow issues for production DCs.
DC Support
- Support DC Operations Managers, warehouse supervisors, and business users during critical operational windows.
Issue Triage
- Lead triage calls, coordinate with Manhattan, integration, automation, and infrastructure teams, and drive issues to closure.
Knowledge Build
- Create runbooks, self-service diagnostic steps, FAQs, MIF troubleshooting guides, SCI reporting checks, and escalation procedures for recurring issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91133039
Position Id: 2026-1911
Posted 1 day ago

Job Details

Skills

Application Support
Collaboration
Data Link Layer
Network Layer
Production Support
Warehouse Management
WAR
Management
Technical Support
API
Message Queues
Continuous Improvement
Process Improvement
Productivity
Analytics
Supply Chain Management
Order Processing
KPI
Shipping
Inventory Management
LPN
Inventory Control
Enterprise Resource Planning
Oracle Management Server
TMS
Web Services
SQL
Data Validation
Log Analysis
Distribution
Performance Monitoring
Incident Management
Problem Management
Change Management
Root Cause Analysis
SLA
ITIL
Communication
Cloud Computing
Robotics
WCS
Splunk
Dynatrace
Microsoft Azure
Agile
DevOps
Release Management
Dashboard
Inventory
Warehouse
Microsoft Windows
MIF
Reporting

Application Support
Collaboration
Data Link Layer
Network Layer
Production Support
Warehouse Management
WAR
Management
Technical Support
API
Message Queues
Continuous Improvement
Process Improvement
Productivity
Analytics
Supply Chain Management
Order Processing
KPI
Shipping
Inventory Management
LPN
Inventory Control
Enterprise Resource Planning
Oracle Management Server
TMS
Web Services
SQL
Data Validation
Log Analysis
Distribution
Performance Monitoring
Incident Management
Problem Management
Change Management
Root Cause Analysis
SLA
ITIL
Communication
Cloud Computing
Robotics
WCS
Splunk
Dynatrace
Microsoft Azure
Agile
DevOps
Release Management
Dashboard
Inventory
Warehouse
Microsoft Windows
MIF
Reporting

Summary

Job Role: Manhattan Active Warehouse Management (MAWM) Support Engineer

Location: Atlanta, GA 30339 (Onsite)

Duration: Long Term Contract

Job Description:

We are seeking an experienced Manhattan Active Warehouse Management (MAWM) Support Engineer to support and stabilize recently productionized Distribution Centers operating on Manhattan Active Warehouse Management.
The role will provide application support, incident management, defect triage, production monitoring, business user support, integration troubleshooting, SCI reporting support, and coordination with Manhattan and cross-functional teams to ensure seamless warehouse operations.
The ideal candidate should bring strong MAWM production support expertise, deep warehouse operations knowledge, hands-on experience with Manhattan Integration Framework (MIF), SCI reporting capabilities, and experience supporting integrations with ERP, OMS, TMS, WCS/MHE automation platforms.
Experience with warehouse robotics solutions such as Brightpick and willingness to travel for onsite support activities are highly desirable.

Key Responsibilities

Production Support and Incident Management
- Provide L2/L3 production support for Manhattan Active Warehouse Management.
- Monitor production environments and ensure system availability and performance.
- Analyze, troubleshoot, and resolve application incidents within agreed SLAs.
- Manage Sev1, Sev2, and business-critical incidents through closure.
- Participate in war-room calls and provide timely stakeholder updates.
- Perform root cause analysis (RCA) and drive permanent corrective actions.
Functional and Operational Support
- Support inbound, outbound, inventory, replenishment, wave planning, and labor-related warehouse processes.
- Support inventory adjustments, cycle count reconciliation, condition code management, and inventory control processes.
- Analyze and resolve inventory discrepancies across bins and License Plate Numbers (LPNs).
- Manage inventory status transitions including serviceable, damaged, hold, quality, and recall-locked inventory.
- Understand how condition codes segment inventory by physical or disposition state, and how adjustments record quantity or status corrections.
- Work closely with DC operations teams to troubleshoot warehouse execution and inventory issues impacting distribution center operations.
- Validate configuration changes and support release deployments.
Integration and Technical Support
- Support integrations between MAWM and enterprise applications including ERP, OMS, TMS, WCS, MHE automation, and robotics solutions.
- Hands-on experience with Manhattan Integration Framework (MIF), including monitoring inbound/outbound transactions, interface queues, and integration logs.
- Analyze MIF inbound and outbound logs and troubleshoot interface failures based on transaction/message-level findings.
- Review logs, API transactions, message queues, and system alerts.
- Coordinate with Manhattan Support, product teams, infrastructure teams, integration partners, and automation teams as needed.
Continuous Improvement
- Identify recurring operational issues and drive stabilization initiatives.
- Build knowledge articles, support playbooks, SOPs, and runbooks.
- Recommend process improvements to improve warehouse productivity and reduce support dependency.
- Participate in cutover, hypercare, and future DC rollout activities.
Reporting and Analytics
- Manhattan SCI (Supply Chain Intelligence)
- Hands-on experience creating and supporting ad-hoc SCI reports and dashboards.
- Monitor inventory flow, order processing, shipment execution, and fulfillment accuracy.
- Evaluate warehouse labor utilization, distribution efficiency, and operational KPI trends.
- Track system health, report performance, and long-running reports to prevent software performance issues.
- Identify reporting bottlenecks and support stakeholders with timely operational insights.

Required Skills:

Manhattan Active
- Hands-on experience supporting MAWM in production environments; strong understanding of configuration, operational flows, issue triage, and support processes.
Warehouse Processes
- Receiving, putaway, replenishment, picking, packing, shipping, inventory management, cycle counts, returns, inventory adjustments, condition codes, and LPN/bin-level inventory control.
Integration Skills
- Hands-on experience supporting MAWM integrations with ERP, OMS, TMS, WCS, MHE automation, and robotics platforms. Strong knowledge of MIF inbound/outbound logs and interface troubleshooting.

Technical Skills

REST APIs, web services, SQL for data validation, log analysis, message monitoring, production alert review, and transaction-level troubleshooting.
Reporting Skills
- Manhattan SCI reporting, ad-hoc reports, operational dashboards, inventory / order flow reporting, labor and distribution efficiency analysis, and report performance monitoring.
Support Governance
- Incident management, problem management, change management, RCA preparation, SLA tracking, and ITIL-aligned support practices.
Communication
- Ability to work with DC operations, supervisors, business stakeholders, Manhattan Support, and cross-functional IT teams during critical incidents.

Preferred Skills

Experience supporting MAWM go-live, hypercare, and stabilization phases.
Exposure to Manhattan Active Platform architecture and cloud-based application environments.
Working experience with MAWM integration to robotics tools; MAWM to Brightpick Robotics experience is highly preferred.
Experience supporting WCS/MHE automation systems, robotic picking, automated fulfillment, and highly automated DC environments.
Knowledge of Splunk, Dynatrace, Azure Monitor, or similar monitoring tools.
Experience working in 24x7 support environments with flexible coverage for critical incidents.
Agile, DevOps, and release management exposure.
Hypercare, Stabilization, and Site Support Responsibilities Area Expected Contribution Daily Operations Review operational dashboards, incident trends, application alerts, transaction failures, SCI reporting health, and inventory/order flow issues for production DCs.
DC Support
- Support DC Operations Managers, warehouse supervisors, and business users during critical operational windows.
Issue Triage
- Lead triage calls, coordinate with Manhattan, integration, automation, and infrastructure teams, and drive issues to closure.
Knowledge Build
- Create runbooks, self-service diagnostic steps, FAQs, MIF troubleshooting guides, SCI reporting checks, and escalation procedures for recurring issues.

Dice Id: 91133039
Position Id: 2026-1911
Posted 1 day ago

Manhattan Active Consultant (MAWM)

Alpharetta, Georgia

•

Today

Job SummaryWe are seeking an experienced Manhattan Active Warehouse Management (MAWM) Techno-Functional Consultant to join our Supply Chain practice. The ideal candidate will possess strong expertise in implementing, configuring, testing, and supporting Manhattan Active WMS solutions while working closely with business stakeholders and technical teams to deliver scalable warehouse management solutions. This role requires a combination of functional knowledge of warehouse operations and technical

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Manhattan Active Warehouse Management (MAWM) Support Engineer

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Summary

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Manhattan Active Warehouse Management (MAWM) Support Engineer

Job Details

Skills

Summary

Dice Job Match Score™

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