Preferred Educational Qualifications
Bachelor's Degree in a related discipline or equivalent.
Additional Preferred Qualifications:
TECHNICAL APPLICATIONS: Experience supporting, configuring, enhancing, and sustaining a large catalog of enterprise business applications in a complex organizational environment.
M365: Experience developing and supporting Microsoft SharePoint Online, Teams, Power Apps, Power Automate, Forms, Planner, Copilot, and more.
INTEGRATION: Experience integrating business applications using Microsoft Graph, APIs, SSO, data exchange, Power Platform connectors, Zapier, MuleSoft, or similar technologies.
AUTOMATION: Experience using PowerShell, Python, JavaScript, Power Automate, and AI-assisted tools to streamline business processes, reduce manual effort, and improve operational efficiency.
ANALYTICAL ANALYSIS: Experience using AI-assisted tools to gather requirements, track details, filter complex information, identify root causes, and translate stakeholder needs into process models, workflow automation, application enhancements, and business solutions.
VISUALIZATION: Strong visual communication skills with experience (often live) creating process maps, workflow diagrams, requirements models, and presentations that simplify complexity and support informed decision making.
OPERATIONAL PROJECTS: Experience leading small-to-medium projects, including planning, prioritization, testing, change management, stakeholder communication, risk management, implementation, documentation, status reporting, and project closeout.
SUPPORT: Experience troubleshooting application issues, coordinating with vendors and technical teams, supporting users in a fast-paced environment, and creating documentation and training materials that promote adoption, self-service, and long-term sustainability.
BEHAVIORAL DISCIPLINE: Comfortable with structured service delivery, project execution, change/release practices, including ITSM, ITIL, Agile, SDLC, DevOps, PMP, Lean, and cybersecurity.
OWNERSHIP: Thrives in a rapidly changing environment through structured execution, analytical thinking, continuous learning, transparent communication, proactive problem solving, and effective prioritization of competing demands.
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