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Banking
Call Center
Customer Experience
Recruiting
Lean Six Sigma
Financial Services

Summary

Role: Quality Process Analyst

Location: Augusta, GA

Mode of Hire: Full Time

Coforge is hiring for Quality Process Analyst candidate with below skillset

The Quality Process Analyst is responsible for monitoring, evaluating, analyzing and reporting customer interactions to ensure compliance with client requirements, company policies, regulatory standards, and quality expectations.
The role focuses on identifying performance gaps, coaching opportunities, process improvement initiatives, and trends that enhance customer experience, operational efficiency, and overall service delivery.
The Quality Process Analystworks closely with Operations, Training, Workforce Management, Customer (Client) and Client Services teams to drive continuous improvement through data-driven insights and quality assurance programs.
Experience in banking, financial services, or call center environment.
Candidates should have previous experience auditing work for quality, identifying trends, performing root cause analysis, and providing actionable feedback.
Familiarity with Lean Six Sigma or continuous improvement methodologies is preferred (Green Belt is a plus but not required).
Strong analytical skills, attention to detail, and experience using quality metrics and reporting are important.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d9f8f
Position Id: 9031674
Posted 1 day ago

Company Info

About Coforge

Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 25 delivery centers across nine countries.

Team Lead

Augusta, Georgia

•

5d ago

Role: Team Lead Location: Augusta, GA Mode of Hire: Full Time Key Responsibilities Team Management & Leadership Supervise, coach, and motivate a team of Dispute Specialists to achieve performance targets.Conduct regular team huddles, one-on-one sessions, and performance reviews.Monitor productivity, quality, attendance, and adherence metrics.Identify skill gaps and drive training, coaching, and development plans.Manage escalations and provide resolution support for complex cases.Operational Ove

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Quality Process Analyst

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Chandra Arpan

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Quality Process Analyst

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Summary

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About Coforge

Dice Job Match Score™

Chandra Arpan

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