Job SummaryProvides support to users with all technology related issues including hardware, software, telephony, printers, mobile, etc. Troubleshoot, document, and escalate technology related issues. Perform root cause analysis and recommend procedures and controls for problem prevention. Participate in the testing and evaluation of new desktop packages and implements prototypes.
Job Description- Support users with all technology related issues and provide one call resolution including ticket generation and maintenance.
- Provide second level support on tasks assigned by Medline IS team.
- Configure, install and support workstations, laptops, printers, tablets, phones and other networked devices.
- Provide telephony support, including phone switch programming and hardware management.
- Interact with other teams to resolve cross team technical issues and projects.
- Assist with purchasing, inventory, and financial transactions for physical and licensed technology.
- Participate in business continuity preparation and testing.
- Perform data backups.
Minimum Qualifications:Education
- Associates or Bachelor's Degree, technical institute degree/certificate, or equivalent work experience.
Relevant Work Experience
- At least 2 years of IT work experience with utilizing basic hardware and software products and problem solving/troubleshooting skills.
Additional
- Experience providing customer service to internal customers.
- Experience with Windows and iOS operating systems.
Preferred Qualifications:- Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$26.75 - $38.75 Hourly
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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