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IT Support Specialist (End User Services)

Bee Talent

Austin, Texas • Today

Easy Apply

Contract

30 - 32

Job Details

Skills

Computer Hardware
Active Directory
Confluence
IT Service Management
Identity Management
Microsoft
JIRA
OS X
Network
Positive Attitude
Provisioning
SLA
Operating Systems
SaaS
Standard Operating Procedure
Organized
Technical Support
Slack

Summary

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.

Responsibilities:

Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:

Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
Culture Fit: Alignment with client’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.

Benefits: Bee Talent Solutions offers a competitive benefits package for eligible full-time employees, including medical, dental, and vision coverage. Additional details regarding eligibility and plan offerings will be provided during the interview and onboarding process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91127873
Position Id: 9091891
Posted 14 hours ago

Fitment

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Job Details

Skills

Computer Hardware
Active Directory
Confluence
IT Service Management
Identity Management
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SLA
Operating Systems
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Summary

Responsibilities:

Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).

Requirements:

Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
Culture Fit: Alignment with client’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.

Dice Id: 91127873
Position Id: 9091891
Posted 14 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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