Job Title: QA Manager
Location: Austin,TX
Experience: 12–16 Years
Role Type: Full-Time
Domain: Property & Casualty Insurance
Job Summary
We are seeking an experienced QA Manager to lead quality assurance and testing initiatives across enterprise insurance applications. The ideal candidate will have strong experience in managing QA teams, developing test strategies, overseeing functional and automation testing, and ensuring the delivery of high-quality software solutions.
The candidate should have a strong understanding of the Property & Casualty (P&C) insurance domain, including policy administration, claims management, underwriting, billing, and related insurance business processes.
The QA Manager will work closely with business stakeholders, product owners, development teams, and technology leadership to establish quality engineering practices and drive continuous improvement across the software delivery lifecycle.
Key Responsibilities
1. QA Strategy & Leadership
- Define and implement comprehensive QA strategies, test methodologies, and quality standards.
- Lead end-to-end testing activities across multiple applications and projects.
- Establish testing governance, processes, metrics, and quality benchmarks.
- Drive shift-left testing practices and continuous quality improvement.
- Identify testing risks, dependencies, and mitigation strategies.
2. Team & Delivery Management
- Manage and mentor QA engineers, automation engineers, and test leads.
- Allocate resources across multiple projects based on priorities and delivery requirements.
- Monitor project execution, testing progress, and defect resolution.
- Provide regular status reports, dashboards, and quality metrics to senior management.
- Build a culture of accountability, collaboration, and continuous learning.
3. Functional & Automation Testing
- Oversee functional, integration, regression, system, UAT, and end-to-end testing.
- Drive test automation adoption across enterprise applications.
- Ensure appropriate automation frameworks and reusable test assets are established.
- Review test plans, test scenarios, test cases, and automation coverage.
- Oversee API, database, and UI testing strategies.
4. Insurance Domain Expertise
- Work with insurance business processes involving:
- Policy administration and policy lifecycle management.
- New business, renewals, endorsements, and cancellations.
- Claims processing and claims adjudication.
- Underwriting and risk assessment.
- Premium calculations and billing.
- Agent and customer portals.
- Insurance integrations and reporting.
- Ensure testing covers complex insurance workflows, business rules, and regulatory requirements.
5. Stakeholder & Delivery Management
- Collaborate with business analysts, architects, developers, product owners, and program managers.
- Participate in release planning, sprint reviews, and project governance meetings.
- Communicate quality risks, release readiness, and testing outcomes.
- Coordinate with onshore and offshore teams in a distributed delivery environment.
6. Metrics & Continuous Improvement
- Define and monitor KPIs such as defect leakage, test coverage, automation coverage, defect density, and test execution efficiency.
- Identify opportunities to optimize testing effort through automation and process improvements.
- Evaluate emerging testing technologies, including AI-assisted test generation and intelligent test automation.
Required Skills & Qualifications
- 12–16 years of overall experience in Software Quality Assurance and Testing.
- At least 4–5 years of experience in QA leadership or management roles.
- Strong experience in the Property & Casualty insurance domain.
- Experience managing large QA teams and multiple concurrent projects.
- Strong understanding of Agile, Scrum, and SDLC/STLC methodologies.
- Experience with test management tools such as JIRA, Zephyr, or Azure DevOps.
- Strong knowledge of functional, integration, regression, and UAT testing.
- Exposure to automation frameworks such as Selenium, Playwright, or Cypress.
- Good understanding of API testing using Postman or REST Assured.
- Experience with SQL and database validation.
- Experience with CI/CD tools and DevOps-driven testing practices.
- Excellent communication, stakeholder management, and problem-solving skills.
Preferred Qualifications
- Experience working with enterprise insurance platforms.
- Exposure to Guidewire or Duck Creek insurance platforms.
- Experience in cloud-based application testing (AWS/Azure).
- Experience implementing enterprise-wide automation strategies.
- Exposure to AI-driven quality engineering and test optimization.
- Experience working with geographically distributed teams.
Key Success Criteria
- Improved overall product quality and reduced production defect leakage.
- Increased automation coverage and testing efficiency.
- Effective management of QA resources and delivery commitments.
- Improved release confidence and stakeholder satisfaction.
- Standardized QA processes across projects and applications.
