Job Title: Senior SRE – AIOps & Automation
Location: Austin, Texas
Job Description:
• Evangelize SRE mindset and solve problems through systematization.
• Identify opportunities to build innovative tools and solve unique operations problems on large enterprise and mission-critical applications.
• Create scripts to automate operational tasks and incorporate solutions into infrastructure; architect and own production automation solutions that measurably reduce manual toil and improve operational throughput.
• Design and implement AI/ML-driven automation pipelines, observability enhancements, and proactive operational response systems - including anomaly detection and predictive alerting to improve platform reliability.
• Lead expansion of automation coverage across deployment, monitoring, alerting, and self-healing workflows for Cloud and Login Platforms.
• Collaborate with Engineering, Scrum, and Ops resources to provide technical expertise and support on key initiatives for system availability and reliability.
• Triage alerts and diagnose/resolve critical issues; manage implementation of changes with clear communication and minimal risk.
• Develop tools, frameworks, and instrumentation to validate and increase rollout success for applications; leverage AI/ML capabilities to enhance operational visibility and rollout validation at scale.
• Champion AIOps platform adoption and ML-assisted observability practices across the team.
• Coordinate capacity planning using data-driven trend analysis and ML-informed forecasting.
• Develop CI/CD orchestration systems to reduce friction for software delivery to production; drive adoption of GitOps concepts and AI-assisted pipeline optimization.
• Real-time troubleshooting of mission-critical application workflows and incorporate feedback into product development.
• Participate in on-call support.
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