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Help Desk
windows
Microsoft
PC

Summary

Title: Helpdesk Specialist!

Location: Salisbury, Maryland (100% onsite)

Duration: 6+ Months

Interview mode: Virtual

Summary

Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.

Requirements:

4 years’ experience providing Tier 1-2 Help Desk Support
2 years’ experience providing service desk support using ticketing software
Experience troubleshooting PC and Microsoft hardware or software
Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
Prior experience working with Active Directory
Demonstrated experience installing, upgrading, and configuring:
- Desktop Operating Systems: Windows 2000, Windows XP, Windows
- Server Operating Systems: Windows 2000, Windows 2003
- Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
Service desk software (opening, documenting, closing, and follow up on service calls)
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
Successful results of a background check

Deep

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10423087
Position Id: 8848-19411-1784672843
Posted 10 hours ago

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Washington, District of Columbia

•

13d ago

Senior Information Systems Specialist 3rd Shift(Sunday Thursday, 11:00PM to 7:30AM Washington, DC 100% onsite Per Federal contract U.S. citizenship is required Must be able to pass federal background check to obtain Public Trust clearance Start Date- 08/06/2026- Multi-year contract based on performance Open to W2 and C2C Must apply by July 10th Position Requirements: The posting below is for a 3rd Shift(Sunday Thursday, 11:00Pm to 7:30AM) Help Desk position at the Boards Washington DC campus.

Easy Apply

Third Party, Contract

Depends on Experience

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