IntroductionThe Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System ("System"). The System is a defined benefit retirement system covering State and local government employees of Maryland. It's composed of twelve (12) separate retirement and pension systems with over 50 different rule sets. The System has over 433,000 participants (customers), including 210,000 members who are actively employed and participating in the System, 179,000 payees who receive a monthly payment from the System, and 44,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date.
Located in Baltimore's Central Business District, SRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site caf.
Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.
If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.
This position is designated as telework-eligible (hybrid) under the State of Maryland's Telework Policy, after successfully completing the defined required training period.
GRADE STD0019
LOCATION OF POSITION120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job A State Retirement and Pension System (SRPS) Network Systems Administrator II is the full performance level of work responsible for installing, configuring, and maintaining enterprise hardware and software systems, in close support of business programs and administration and also day-to-day operation of Agency networks (e.g. LAN, WAN, wireless and VoIP) within the SRA Information Systems division.
POSITION DUTIESThe Network Systems Administrator II's responsibilities include, but are not limited to:
Network Infrastructure Management - Participating in the design and support of the networks that keep the agency's systems operational - local and wide-area networks.
- Working with technology such as switches, routers, wireless access points, firewalls, load balancers, and other critical network infrastructure to ensure the networks are secure and reliable.
- Keeping network documentation clear, up to date, and easy for the team to follow.
Server & Systems Administration - Deploying, configuring and managing enterprise servers and applications, including virtualized and containerized environments that power the agency's line of business applications.
- Supporting the end user computing environment, ensuring desktops and laptops are consistently maintained, secure, and ready for daily operations.
- Monitoring systems health, installing updates, troubleshooting issues, and rolling out improvements that ensure system stability and performance.
- Assisting with advanced workstation setups and helping to resolve complex technical challenges for end users.
Storage, Cloud, & Backup Platform Maintenance - Maintaining the agency's storage, cloud services, and backup systems to protect data and ensure the agency is prepared for any recovery scenario.
- Supporting key communication technologies like VoIP, call center systems, messaging platforms, and A/V setups across the agency.
Technology Integration & Project Delivery - Researching, evaluating and introducing new technologies to improve operational efficiency and innovation.
- Leading or contributing to IT projects, working closely with cross functional teams to deliver successful outcomes.
- Clearly communicating technical updates and project changes in a way that works for both technical and non-technical audiences.
Policy, Security, & Compliance Support - Helping write, refine, and maintain IT policies, standards, and procedures that support a secure and well managed environment.
- Strengthening agency's security posture by implementing best practice controls and supporting compliance initiatives.
- Playing a key role in disaster recovery planning, testing, and documentation to ensure business continuity.
- Assisting in the development of user training materials.
Other Technical and Operational Support Duties - Creating and maintaining strong internal security controls and identity management practices.
- Tracking and documenting system configurations, equipment, and software assets across the enterprise.
- Applying project management skills to plan and deliver technology solutions on schedule, coordinating with stakeholders and end users.
- Assisting in the tracking and procurement of all systems hardware, software and applicable warranties and other related contracts.
MINIMUM QUALIFICATIONSEducation: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of experience administering multi-tiered client-server software systems with multi-layers of application security in an organization with extensive level of program integration and reliance on technology and advanced desktop management and troubleshooting or three years of experience designing and managing medium and complex local and wide area networks and configuring devices such as hubs, switches, routers, wireless access points, firewalls and load balancers.
Notes: 1. Candidates may substitute the possession of a bachelor's degree in an IT related field from an accredited college or university for two years of experience administering multi-tiered client-server software systems with multi-layers of application security in an organization with extensive level of program integration and reliance on technology and advanced desktop management and troubleshooting or two years of experience designing and managing medium and complex local and wide area networks and configuring devices such as hubs, switches, routers, wireless access points, firewalls and load balancers.
2. Candidates may substitute the possession an associate's degree in an IT related field from an accredited college or university for one year of experience administering multi-tiered client-server software systems with multi-layers of application security in an organization with extensive level of program integration and reliance on technology and advanced desktop management and troubleshooting or one year of experience designing and managing medium and complex local and wide area networks and configuring devices such as hubs, switches, routers, wireless access points, firewalls and load balancers.
3. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration such as CCNP (Cisco Certified Network Professional), MCSE (Microsoft Certified Solutions Engineer) or equivalent certification program for two years of required experience.
4. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration such as CCNA (Cisco Certified Network Associate), MCSA (Microsoft Certified Solutions Associate) or equivalent certification program for one year of required experience.
5. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and a Network+ or A+ or similar certification may substitute for one year of experience.
6. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in Information Technology field of work on a year-to-year basis for the required experience.
SELECTIVE QUALIFICATIONSApplicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
One year of experience supporting a Microsoft Windows server and Active Directory in a business environment or one year of experience supporting Microsoft Azure or Microsoft 365 enterprise workloads.
DESIRED OR PREFERRED QUALIFICATIONSPreference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Possession of industry-recognized certifications, such as CompTIA A+, Network+, or Microsoft certifications, reflecting a strong foundation in core infrastructure technologies.
- Hands-on experience administering and troubleshooting virtualized infrastructure, including the deployment, maintenance, and optimization of virtual machines in an enterprise setting.
- Experience supporting containerized environments, including Docker or Kubernetes, within a production business environment.
LICENSES, REGISTRATIONS AND CERTIFICATIONSEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties shall be required to possess a motor vehicle operator's license valid in the State of Maryland.
SPECIAL REQUIREMENTSEmployees in this classification may be subject to call-in 24 hours a day and be required to work evenings, weekends, and holidays when systems are down or to work on systems that need to be repaired or replaced during non-business hours and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached. Employees may be furnished with a pager or cell phone.
Applicants for this classification may handle sensitive data. This will require a full scope background investigation prior to appointment. A criminal conviction may be grounds for rejection of the applicant.
Employees may occasionally be required to travel to the main office during off hours, or field locations, and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.
The work may require moving computers, printers and other IT related equipment weighing up to 80 pounds.
SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Due to the confidential nature of the work, selected candidates must undergo and pass a background check.
EXAMINATION PROCESS The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
BENEFITSSTATE OF MARYLAND BENEFITSAs an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
Annual Leave - ten (10) days of accumulated annual leave per year.
Sick Leave - fifteen (15) days of accumulated sick leave per year.
Holidays - State employees also celebrate at least thirteen (13) holidays per year.
Pension - State employees earn credit towards a retirement pension.
Positions may be eligible for telework.
FURTHER INSTRUCTIONSThe online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:
Maryland State Retirement and Pension Systems
Human Resources Section
120 E. Baltimore Street
Baltimore, MD 21202
ATTN: Ashley Lohr
Must be postmarked by the closing date.
Email:
PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATIONThe resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.
People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country.
TTY Users: call via Maryland Relay
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