Job#: 3045373 Job Description: Lead BSA
Location: Bellevue, Washington (Remote)
Role Overview
We are seeking an experienced Lead Business Systems Analyst to lead business analysis across a portfolio of Salesforce initiatives supporting multiple enterprise business functions. This role serves as the senior analyst across multiple concurrent projects, partnering with business stakeholders, solution architects, internal application teams, and implementation partners to ensure scalable, maintainable, and business-focused solutions. This is not a requirements-gathering role alone; the ideal candidate will provide critical thinking, challenge assumptions, validate solution designs, evaluate business value, and drive the adoption of Salesforce capabilities that enable long-term business outcomes.
Key Responsibilities
- Lead business analysis activities across multiple Salesforce programs and projects simultaneously.
- Facilitate discovery sessions, workshops, and stakeholder alignment meetings.
- Document current-state and future-state business processes.
- Develop detailed user stories, business requirements, acceptance criteria, and traceability documentation.
- Challenge existing processes and identify opportunities to simplify, standardize, and automate.
- Partner with architects and delivery teams to evaluate solution options, balancing business value, technical complexity, scalability, and supportability.
- Promote a configuration-first approach, leveraging standard Salesforce capabilities before recommending custom development.
- Support Salesforce implementations through discovery, design, build, testing, deployment, and hypercare.
- Lead User Acceptance Testing (UAT), defect triage, and deployment readiness activities.
- Partner with integration and data teams on system interfaces, data migrations, data quality initiatives, and field mapping activities.
- Evaluate Salesforce AI capabilities, developing business cases and recommendations based on value realization and operational efficiency.
Required Qualifications
- 8+ years of Business Systems Analyst experience, including 5+ years working directly with Salesforce.
- Proven experience leading analysis across multiple concurrent Salesforce projects.
- Experience partnering with external systems integrators through discovery, design, build, testing, deployment, and stabilization phases.
- Strong experience with Salesforce Service Cloud and Sales Cloud.
- Experience with integrations, data migration, data mapping, data governance, and enterprise application ecosystems.
- Strong facilitation, stakeholder management, and requirements leadership skills.
Preferred Qualifications
- Salesforce Manufacturing Cloud implementation or support experience.
- Salesforce Data Cloud experience, including customer data management and activation strategies.
- Salesforce Field Service experience.
- Experience supporting licensing, contract management, retail operations, or CRM transformation initiatives.
- Exposure to CPQ, Revenue Cloud, or related quote-to-cash processes.
- Ability to assess Salesforce AI investments from both a business and financial perspective.
- Experience working both within a consulting/system integrator environment and an internal business applications organization.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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