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Incident Manager

Infinite Computer Solutions (ICS)

Berkeley Heights, New Jersey • Today

Easy Apply

Full-time

Up to $125,000

Blockchain Incident Management Lead / Manager

SVATS

Jersey City, New Jersey • 4d ago

Third Party, Contract

Depends on Experience

Data Quality Issue Management

Mitchell Martin, Inc.

New York, New York • 3d ago

Easy Apply

Contract, Third Party

$59.75 - $69.75

Security Engineer, Incident Response

Peloton

New York, New York • Today

Full-time

USD 112,300.00 - 151,500.00 per year

Cybersecurity Incident Response Team Lead - Vice President

Crdit Agricole S.A.

New York, New York • 11d ago

Full-time

USD 150,000.00 - 185,000.00 per year

Cyber Defense and Incident Response Analyst

Guardian Life Insurance Company

Holmdel, New Jersey • Today

Full-time

USD 95,170.00 - 156,355.00 per year

Cyber Incident Response Program Manager

Evolutyz Corp

Remote • 6d ago

Easy Apply

Full-time

Depends on Experience

Manager, Threat and Incident Response

Request Technology, LLC

Remote • 13d ago

Easy Apply

Full-time

$230,000+

Senior Engineering Manager - Incident Response

Atlassian Inc.

Remote • Today

Full-time

USD 221,400.00 - 289,050.00 per year

Incident Management Analyst L1

Milestone Technologies, Inc.

Remote • Today

Full-time

SOC THREAT DETECTION & INCIDENT RESPONSE ANALYST

TECH-NET, INC

Remote or Hybrid in Folsom, California • 7d ago

Easy Apply

Contract, Third Party

Depends on Experience

Incident Reporting Manager- Blockchain/DLT Systems

SVATS

Jersey City, New Jersey • 5d ago

Easy Apply

Full-time, Third Party

Depends on Experience

SAP Service Delivery Manager

Centraprise Corp

Edison, New Jersey • 4d ago

Easy Apply

Full-time

140,000 - 180,000

Threat Hunter -

Motion Recruitment Partners, LLC

Woodbridge Township, New Jersey • Today

Easy Apply

Contract

$50 - $65

Sr Sales Incentive Compensation (SIC) Databricks

HR Pundits

New York, New York • Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Cybersecurity Engineer

Jane Street

New York, New York • 11d ago

Full-time

ITSM Global Lead Consultant

MS INFO TECH LLC

Hybrid in Edison, New Jersey • Today

Easy Apply

Third Party, Contract

Depends on Experience

IT PROJECT MANAGER

Judge Group, Inc.

Berkeley Heights, New Jersey • Today

Contract

USD 50.00 - 56.00 per hour

Staff Detection & Response Engineer

Suno

New York, New York • Today

Full-time

Compensation information provided in the description

Network & Security Infrastructure Engineer

Virtual Tech Gurus Inc

Hybrid in Edison, New Jersey • 3d ago

Easy Apply

Contract

Depends on Experience

Cybersecurity Analyst

Jane Street

New York, New York • 11d ago

Full-time

Cybersecurity Analyst

Jane Street

New York, New York • Today

Full-time

Cybersecurity Analyst

Jane Street

New York, New York • 21d ago

Full-time

Campus Full Time 2027 - Trading Operations Engineer

Five Rings LLC - Careers

New York, New York • 7d ago

Full-time

USD 225,000.00 - 250,000.00 per year

Senior Systems Administrator

iconectiv, LLC.

Hybrid in Bridgewater, New Jersey • 3d ago

Full-time

105,000 - 115,000

IT Audit & Risk CONTROL ANALYST (Only Visa Independent Candidate/W2)

SumasEdge Corporation

Jersey City, New Jersey • 4d ago

Easy Apply

Contract

Depends on Experience

IT Risk & Control Senior Analyst - W2 Role

Resourcesys

Jersey City, New Jersey • Today

Easy Apply

Contract, Third Party

Distributed Systems Engineer 5 - Core Ad Serving Platform

Netflix, Inc.

New York, New York • Today

Full-time

USD 388,000.00 - 619,000.00 per year

Principal Red Team Operator

Citizens

Woodbridge Township, New Jersey • Today

Full-time

Compensation information provided in the description

DataBricks Data Engineer

Software Guidance & Assistance

New York, New York • Today

Contract

USD 70.00 - 75.00 per hour

Job Details

Skills

Stakeholder
Incident Lifecycle
Risk Management
PIR
Splunk
Incident Command Center
ITIL
ServiceNow

Summary

Job Title: Major Incident Manager I

Location: [Omaha]

Job Profile Title: Incident Management - Sr Professional I

Job Summary:

We are seeking a detail-oriented and proactive Major Incident Manager I associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients, particularly during P3/P4 Major Incidents.

Key Responsibilities:

Command and Control: Responsible for ensuring the highest level of command and control are being performed for all Major Incidents, with emphasis on frequent impact assessment as well as quick and safe service restoration for the clients.
MIMIC (Major Incident Management Information and Collaboration) Tool: Responsible for ensuring relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC). This includes (but is not limited to) all fix action attempts, specific infrastructure details (ip addresses, device names, etc) and impact assessment information (applications affected, clients impacted and impact types/amounts).
Post Incident Reviews (PIRs): Responsible for performing a thorough Post Incident Review of every Major Incident worked to ensure an accurate and detailed synopsis of the issue is provided by root cause owners and service restoration support. Additionally, ensure all opportunities (or shortfalls ) have been identified, discussed and documented as Problem Tasks (pTasks) for follow up during the formal Problem Review process.
Collaboration: Work closely with other departments and stakeholders to ensure seamless communication as well as appropriate coordination occur during the Major Incident lifecycle.
Process Improvement: Assisting with the identification of process enhancement opportunities to improve Major Incident Management efficiency and effectiveness.
Continual Service Improvement: Responsible for participating in Continual Service Improvement initiatives to help streamline the Major Incident lifecycle.

Qualifications:

Experience: Minimum of 1-2 years of experience working in (or working with) a Command Center organization (or similar environment), with an understanding of the Major Incident Management lifecycle.

Skills:

Good communication and interpersonal skills.
Ability to remain calm and make decisions under pressure.
Proficiency in Command Center technologies and software.
Ability to work well in a collaborative environment and support team members to achieve common goals.
Good analytical and problem-solving abilities.
Ability to communicate directly (both written and verbal) with associates.
Committed to delivering high-quality service and ensuring customer satisfaction.
Ability to work with MS Office Tools (Excel, Power Point, Teams) and ServiceNow.

Great to have:

ITIL Foundational certification.
Logical understanding of financial transaction processing for authorization functionality and flow.
Logical understanding of monetary movement processing functionality and flow (aka Funding and Settlement ).
Logical understanding of online banking and bank branch application functionality and flow.
Logical understanding of Command Center monitoring tools (i.e. Splunk, Dynatrace, ThousandEyes, Moogsoft, etc).
Logical understanding of three primary areas of IT infrastructure:
- Computing platforms (hardware and software)
- Networking and communications (data transmission tools)
- Data storage and management (storage devices and data systems)

Working Conditions:

Shift Work: Ability to work 12 hour shifts, which may include nights, weekends, and holidays.
Environment: Fast-paced, high-stress environment requiring quick thinking, critical decision making and adaptability.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9064931
Posted 4 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Neha Bam

Recruiter @ Infinite Computer Solutions (ICS)

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Job Details

Skills

Stakeholder
Incident Lifecycle
Risk Management
PIR
Splunk
Incident Command Center
ITIL
ServiceNow

Summary

Job Title: Major Incident Manager I

Location: [Omaha]

Job Profile Title: Incident Management - Sr Professional I

Job Summary:

We are seeking a detail-oriented and proactive Major Incident Manager I associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients, particularly during P3/P4 Major Incidents.

Key Responsibilities:

Command and Control: Responsible for ensuring the highest level of command and control are being performed for all Major Incidents, with emphasis on frequent impact assessment as well as quick and safe service restoration for the clients.
MIMIC (Major Incident Management Information and Collaboration) Tool: Responsible for ensuring relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC). This includes (but is not limited to) all fix action attempts, specific infrastructure details (ip addresses, device names, etc) and impact assessment information (applications affected, clients impacted and impact types/amounts).
Post Incident Reviews (PIRs): Responsible for performing a thorough Post Incident Review of every Major Incident worked to ensure an accurate and detailed synopsis of the issue is provided by root cause owners and service restoration support. Additionally, ensure all opportunities (or shortfalls ) have been identified, discussed and documented as Problem Tasks (pTasks) for follow up during the formal Problem Review process.
Collaboration: Work closely with other departments and stakeholders to ensure seamless communication as well as appropriate coordination occur during the Major Incident lifecycle.
Process Improvement: Assisting with the identification of process enhancement opportunities to improve Major Incident Management efficiency and effectiveness.
Continual Service Improvement: Responsible for participating in Continual Service Improvement initiatives to help streamline the Major Incident lifecycle.

Qualifications:

Experience: Minimum of 1-2 years of experience working in (or working with) a Command Center organization (or similar environment), with an understanding of the Major Incident Management lifecycle.

Skills:

Good communication and interpersonal skills.
Ability to remain calm and make decisions under pressure.
Proficiency in Command Center technologies and software.
Ability to work well in a collaborative environment and support team members to achieve common goals.
Good analytical and problem-solving abilities.
Ability to communicate directly (both written and verbal) with associates.
Committed to delivering high-quality service and ensuring customer satisfaction.
Ability to work with MS Office Tools (Excel, Power Point, Teams) and ServiceNow.

Great to have:

ITIL Foundational certification.
Logical understanding of financial transaction processing for authorization functionality and flow.
Logical understanding of monetary movement processing functionality and flow (aka Funding and Settlement ).
Logical understanding of online banking and bank branch application functionality and flow.
Logical understanding of Command Center monitoring tools (i.e. Splunk, Dynatrace, ThousandEyes, Moogsoft, etc).
Logical understanding of three primary areas of IT infrastructure:
- Computing platforms (hardware and software)
- Networking and communications (data transmission tools)
- Data storage and management (storage devices and data systems)

Working Conditions:

Shift Work: Ability to work 12 hour shifts, which may include nights, weekends, and holidays.
Environment: Fast-paced, high-stress environment requiring quick thinking, critical decision making and adaptability.

Dice Id: 10199915
Position Id: 9064931
Posted 4 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Neha Bam

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Lead Site Reliability Engineer - Operations Excellence for AI Platforms

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3d ago

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