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Incident Manager

Infinite Computer Solutions (ICS)

Berkeley Heights, New Jersey • Today

Easy Apply

Full-time

Depends on Experience

Senior Information Security Incident Response Analyst

Dassault Systems Americas Corp.

Woodbridge Township, New Jersey • Today

Full-time

USD 96,000.00 - 128,000.00 per year

Application Support Lead Production Support & Incident Management

WB Solutions LLC

Hybrid in New York, New York • Today

Easy Apply

Contract

Depends on Experience

Cyber Defense & Resilience - Incident Response - Senior Associate

PricewaterhouseCoopers LLP

New York, New York • Today

Full-time

USD 77,000.00 per year

Project Manager – Cyber Incident Response

Techno Talent Inc.

New York, New York • 7d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior Associate, Incident Response

Kroll

New York, New York • 9d ago

Full-time

USD 100,000.00 - 150,000.00 per year

Project Manager Cyber Incident Response-Onsite @ NYC-Need Locals Only

Cyber Sphere LLC

New York, New York • 8d ago

Easy Apply

Contract

Depends on Experience

Senior Security Engineer, Security Incident Response Team

Datadog

New York, New York • Today

Full-time

USD 192,000.00 - 240,000.00 per year

Project Manager Cyber Incident Response

V-CENTRIX-US LLC

Hybrid in New York, New York • Today

Easy Apply

Third Party, Contract

65 - 70

Project Manager - Cyber Incident Response

S3 Connections LLC

Hybrid in New York, New York • 7d ago

Easy Apply

Third Party, Contract

Depends on Experience

Major Incident Manager # 26-26607

U.S. Tech Solutions Inc.

Remote • Yesterday

Easy Apply

Contract

$60 - $63

Incident Management Agent Application Support & Operations

InfiCare

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Business Systems Analyst/Product Owner - Oracle ICM

Nasscomm, Inc.

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

Incident Response Analyst

Complete Network Services, LLC.

Remote • Yesterday

Easy Apply

Full-time

80000 - 120000

Projas Technologies, LLC

Remote • Today

Easy Apply

Contract

$70 - $84

Incident Response Engineer

Snowflake Inc.

Remote or California • Today

Full-time

USD 143,000.00 - 205,800.00 per year

Principal Incident Response Engineer

Blackbaud

Remote • Today

Full-time

USD 117,200.00 - 157,500.00 per year

Incident Management Analyst L1

Milestone Technologies, Inc.

Remote • Today

Full-time

Senior Cybersecurity Incident Response Administrator

NCI Information Systems, Inc.

Remote or Roanoke, Virginia • Today

Full-time

USD 87,320.00 per year

Cybersecurity Senior Incident Response Analyst - Remote based in the US

Tenet Health

Remote • Today

Full-time

USD 103,000.00 - 140,000.00 per year

Manager IT Engineering- Major Incident Management

Advocate Health Care

Remote • Today

Full-time

Compensation information provided in the description

Technical Escalation & Incident Response Engineer

Wiz, Inc.

Remote • Today

Full-time

Staff Security Engineer, Security Incident Response

1Password

Remote or Canada, Kentucky • Today

Full-time

USD 192,000.00 per year

Business Systems Analyst/Product Owner - Oracle ICM

Nasscomm, Inc.

Remote • 22d ago

Easy Apply

Contract

Depends on Experience

Incident Management Agent Application Support & Operations

InfiCare

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Immediate looking for Bilingual Global Incident Response (GIR) Analyst Cybersecurity / Information Security experience in AZ or CA

AriXEnt Technologies Inc

Remote or Hybrid in Tempe, Arizona • 29d ago

Easy Apply

Contract, Third Party

Depends on Experience

AI ENABLEMENT ANALYST

BAMM

Hybrid in New York, New York • Today

Easy Apply

Full-time

Depends on Experience

Engineering Manager, Detection and Response

Software Guidance & Assistance

New York, New York • Today

Full-time

USD 225,000.00 - 225,000.00 per year

Derivatives Trading Production Support

Revs Solutions

New York, New York • 16d ago

Easy Apply

Full-time

50,000 - 75,000

Head of Dealing

capital.com

New Providence, New Jersey • 14d ago

Full-time

Job Details

Skills

Analytical Skill
Attention To Detail
ITIL
Microsoft PowerPoint
Online Banking
Problem Solving
Incident Management
Intellectual Property
IT Service Management
Dynatrace
Conflict Resolution
IT Infrastructure
Management
Microsoft Excel
Customer Satisfaction
Data Storage
Computer Networking
Finance
Process Improvement
ROOT
Real-time
IP
Decision-making
Authorization
Communication
Collaboration
Computer Hardware
ServiceNow
Splunk
Storage
Synopsys
Technical Support
SAFE

Analytical Skill
Attention To Detail
ITIL
Microsoft PowerPoint
Online Banking
Problem Solving
Incident Management
Intellectual Property
IT Service Management
Dynatrace
Conflict Resolution
IT Infrastructure
Management
Microsoft Excel
Customer Satisfaction
Data Storage
Computer Networking
Finance
Process Improvement
ROOT
Real-time
IP
Decision-making
Authorization
Communication
Collaboration
Computer Hardware
ServiceNow
Splunk
Storage
Synopsys
Technical Support
SAFE

Summary

Job Title: Major Incident Manager

Location: Omaha, NE or Berkeley heights, NJ

Job Summary:

We are seeking a detail-oriented and proactive Major Incident Manager I associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients, particularly during P3/P4 Major Incidents.

Key Responsibilities:

Command and Control: Responsible for ensuring the highest level of command and control are being performed for all Major Incidents, with emphasis on frequent impact assessment as well as quick and safe service restoration for the clients.
MIMIC (Major Incident Management Information and Collaboration) Tool: Responsible for ensuring relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC). This includes (but is not limited to) all fix action attempts, specific infrastructure details (ip addresses, device names, etc) and impact assessment information (applications affected, clients impacted and impact types/amounts).
Post Incident Reviews (PIRs): Responsible for performing a thorough Post Incident Review of every Major Incident worked to ensure an accurate and detailed synopsis of the issue is provided by root cause owners and service restoration support. Additionally, ensure all ‘opportunities’ (or ‘shortfalls’) have been identified, discussed and documented as Problem Tasks (pTasks) for follow up during the formal Problem Review process.
Collaboration: Work closely with other departments and stakeholders to ensure seamless communication as well as appropriate coordination occur during the Major Incident lifecycle.
Process Improvement: Assisting with the identification of process enhancement opportunities to improve Major Incident Management efficiency and effectiveness.
Continual Service Improvement: Responsible for participating in ‘Continual Service Improvement’ initiatives to help streamline the Major Incident lifecycle.

Qualifications:

Experience: Minimum of 1-2 years of experience working in (or working with) a Command Center organization (or similar environment), with an understanding of the Major Incident Management lifecycle.

Skills:

Good communication and interpersonal skills.
Ability to remain calm and make decisions under pressure.
Proficiency in Command Center technologies and software.
Ability to work well in a collaborative environment and support team members to achieve common goals.
Good analytical and problem-solving abilities.
Ability to communicate directly (both written and verbal) with associates.
Committed to delivering high-quality service and ensuring customer satisfaction.
Ability to work with MS Office Tools (Excel, Power Point, Teams) and ServiceNow.

Great to have:

ITIL Foundational certification.
Logical understanding of financial transaction processing for authorization functionality and flow.
Logical understanding of monetary movement processing functionality and flow (aka “Funding and Settlement”).
Logical understanding of online banking and bank branch application functionality and flow.
Logical understanding of Command Center monitoring tools (i.e. Splunk, Dynatrace, ThousandEyes, Moogsoft, etc).
Logical understanding of three primary areas of IT infrastructure:

Computing platforms (hardware and software)
Networking and communications (data transmission tools)
Data storage and management (storage devices and data systems)

Working Conditions:

Shift Work: Ability to work 12-hour shifts sometimes, which may include nights, weekends, and holidays.
Environment: Fast-paced, high-stress environment requiring quick thinking, critical decision making and adaptability.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9120961
Posted 20 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Purushottam Singh

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Montvale, New Jersey

•

Today

Job Title: Senior Associate, IT Service Management - Incident Management Team: Incident Management Response Team Role Overview: KPMG is currently seeking an Senior Associate, IT Service Management (Incident Management) to join our KPMG Technology organization as a critical member of the Incident Management Response Team. In this role, you will be pivotal in driving the ITIL Incident Management process, with the primary objective of restoring normal service operation as quickly as possible and mi

Full-time

Cyber Defense Incident Responder - Associate Director

Hoboken, New Jersey

•

Today

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their j

Full-time

USD 150,000.00 - 297,000.00 per year

Cyber Defense & Resilience - Incident Response - Manager

Stamford, Connecticut

•

Today

Industry/Sector Not Applicable Specialism Cybersecurity & Privacy Management Level Manager Job Description & Summary The Opportunity As a Cyber Defense & Resilience - Incident Response - Manager you will lead cybersecurity incident response efforts that help clients respond to and mitigate cyber threats, protect systems and data, and identify vulnerabilities across environments. As a Manager you will motivate, develop, and coach team members, manage performance across client workstreams, and

Full-time

USD 99,000.00 - 232,000.00 per year

Incident Management Analyst L1

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Job Details

Skills

Analytical Skill
Attention To Detail
ITIL
Microsoft PowerPoint
Online Banking
Problem Solving
Incident Management
Intellectual Property
IT Service Management
Dynatrace
Conflict Resolution
IT Infrastructure
Management
Microsoft Excel
Customer Satisfaction
Data Storage
Computer Networking
Finance
Process Improvement
ROOT
Real-time
IP
Decision-making
Authorization
Communication
Collaboration
Computer Hardware
ServiceNow
Splunk
Storage
Synopsys
Technical Support
SAFE

Analytical Skill
Attention To Detail
ITIL
Microsoft PowerPoint
Online Banking
Problem Solving
Incident Management
Intellectual Property
IT Service Management
Dynatrace
Conflict Resolution
IT Infrastructure
Management
Microsoft Excel
Customer Satisfaction
Data Storage
Computer Networking
Finance
Process Improvement
ROOT
Real-time
IP
Decision-making
Authorization
Communication
Collaboration
Computer Hardware
ServiceNow
Splunk
Storage
Synopsys
Technical Support
SAFE

Summary

Job Title: Major Incident Manager

Location: Omaha, NE or Berkeley heights, NJ

Job Summary:

We are seeking a detail-oriented and proactive Major Incident Manager I associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients, particularly during P3/P4 Major Incidents.

Key Responsibilities:

Command and Control: Responsible for ensuring the highest level of command and control are being performed for all Major Incidents, with emphasis on frequent impact assessment as well as quick and safe service restoration for the clients.
MIMIC (Major Incident Management Information and Collaboration) Tool: Responsible for ensuring relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC). This includes (but is not limited to) all fix action attempts, specific infrastructure details (ip addresses, device names, etc) and impact assessment information (applications affected, clients impacted and impact types/amounts).
Post Incident Reviews (PIRs): Responsible for performing a thorough Post Incident Review of every Major Incident worked to ensure an accurate and detailed synopsis of the issue is provided by root cause owners and service restoration support. Additionally, ensure all ‘opportunities’ (or ‘shortfalls’) have been identified, discussed and documented as Problem Tasks (pTasks) for follow up during the formal Problem Review process.
Collaboration: Work closely with other departments and stakeholders to ensure seamless communication as well as appropriate coordination occur during the Major Incident lifecycle.
Process Improvement: Assisting with the identification of process enhancement opportunities to improve Major Incident Management efficiency and effectiveness.
Continual Service Improvement: Responsible for participating in ‘Continual Service Improvement’ initiatives to help streamline the Major Incident lifecycle.

Qualifications:

Experience: Minimum of 1-2 years of experience working in (or working with) a Command Center organization (or similar environment), with an understanding of the Major Incident Management lifecycle.

Skills:

Good communication and interpersonal skills.
Ability to remain calm and make decisions under pressure.
Proficiency in Command Center technologies and software.
Ability to work well in a collaborative environment and support team members to achieve common goals.
Good analytical and problem-solving abilities.
Ability to communicate directly (both written and verbal) with associates.
Committed to delivering high-quality service and ensuring customer satisfaction.
Ability to work with MS Office Tools (Excel, Power Point, Teams) and ServiceNow.

Great to have:

ITIL Foundational certification.
Logical understanding of financial transaction processing for authorization functionality and flow.
Logical understanding of monetary movement processing functionality and flow (aka “Funding and Settlement”).
Logical understanding of online banking and bank branch application functionality and flow.
Logical understanding of Command Center monitoring tools (i.e. Splunk, Dynatrace, ThousandEyes, Moogsoft, etc).
Logical understanding of three primary areas of IT infrastructure:

Computing platforms (hardware and software)
Networking and communications (data transmission tools)
Data storage and management (storage devices and data systems)

Working Conditions:

Shift Work: Ability to work 12-hour shifts sometimes, which may include nights, weekends, and holidays.
Environment: Fast-paced, high-stress environment requiring quick thinking, critical decision making and adaptability.

Dice Id: 10199915
Position Id: 9120961
Posted 20 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Purushottam Singh

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Montvale, New Jersey

•

Today

Full-time

Cyber Defense Incident Responder - Associate Director

Hoboken, New Jersey

•

Today

Full-time

USD 150,000.00 - 297,000.00 per year

Cyber Defense & Resilience - Incident Response - Manager

Stamford, Connecticut

•

Today

Full-time

USD 99,000.00 - 232,000.00 per year

Incident Management Analyst L1

Remote

•

Today

Full-time

Incident Manager

Skills

Summary

Dice Job Match Score™

Purushottam Singh

Similar Jobs

Incident Manager

Job Details

Skills

Summary

Dice Job Match Score™

Purushottam Singh

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