Job#: 3056095 Job Description: Technical Writer
Location: Birmingham, Alabama (Hybrid)
Role Overview
We are seeking a Technical Writer to create, maintain, and improve process documentation, operational procedures, work instructions, and technical communications. This role involves partnering with subject matter experts, business stakeholders, and technology teams to document business processes and technical workflows in a clear and consistent format. The position is open due to a large backlog of outdated documentation and the need for additional support for a Utility Network implementation.
Key Responsibilities
- Assess and prioritize the current documentation backlog, updating outdated materials and creating new documentation.
- Develop clear technical documentation for complex GIS, scripting, systems, and operational processes, including SOPs, work instructions, and process maps.
- Establish a sustainable documentation framework with templates, style standards, and governance.
- Create AI-ready documentation structured for effective use by language models and other AI tools.
- Work with subject matter experts (SMEs) to gather information and document current and future-state processes.
- Analyze existing procedures and identify opportunities for clarification and improvement.
- Manage document version control, approvals, and revision history.
- Facilitate documentation workshops and process discovery sessions.
Required Qualifications
Experience:- 3-5+ years of experience in technical writing, process documentation, business analysis, or knowledge management.
- Experience with GIS (Geographic Information Systems)
- Experience documenting business processes, IT systems, applications, or operational procedures.
- Experience supporting technology, engineering, utility, or operational environments.
- Ability to independently assess, organize, and build a documentation program.
Technical Skills:- Strong technical writing ability and the capacity to understand technical and scripting concepts.
- Experience using Visio, SharePoint, Confluence, or similar documentation tools.
- Experience with JIRA or other project enablement platforms.
- Proficiency with Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, and SharePoint.
Preferred Qualifications
- A bachelor's degree in Technical Communication, English, Information Systems, Business, Engineering, or a related field is preferred.
- Experience with GIS (Geographic Information Systems) is a significant advantage.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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