Job#: 3052929 Job Description: PACS Field Technician
Location: Charlestown,, Massachusetts (Onsite)
Role Overview
We are looking for someone to provide onsite, hands-on support for PACS and related radiology technologies across clinical environments. This role will focus on maintaining system performance, troubleshooting issues, and supporting radiology staff with day-to-day workflows. This position is responsible for all aspects of customer requests and incident management, acting as a Tier 2 in-person support escalation point.
Key Responsibilities
- Provide onsite support for PACS, radiology workstations, and imaging peripherals.
- Troubleshoot issues related to PACS access, image routing, modality connectivity, and user workflows.
- Support deployment, setup, and maintenance of imaging devices (CT, MRI, X-ray, etc.).
- Partner with radiology staff and escalate issues to Imaging Informatics/IT teams as needed.
- Assist with PACS upgrades, patches, and testing efforts.
- Support basic RIS workflow issues and ticket resolution.
- Document and track incidents in the ticketing system, ensuring timely follow-up.
- Deliver in-person customer support in a clinical environment.
- Provide basic guidance and training to end users on PACS workflows.
Required Qualifications
- A High School diploma or GED is required.
- 1-3 years of field, service desk, or IT support experience, preferably in a healthcare environment supporting a large enterprise of end users.
- Exposure to PACS, RIS, or imaging workflows.
- Strong troubleshooting skills across Windows and MAC OS environments, hardware, and applications.
- Basic networking knowledge, including IP and DNS.
- Experience with ticketing systems such as ServiceNow or Remedy.
- Experience with Microsoft infrastructure (Windows, Active Directory, Exchange) and Microsoft O365 applications.
- Experience with Citrix Systems applications.
- Knowledge of various mobile devices, including iOS and Android platforms.
Preferred Qualifications
- A+ Certification is preferred.
- Experience with Epic Radiant or other radiology applications.
- Exposure to dictation and voice recognition tools.
- Knowledge of Dell, Apple, HP, and Ricoh hardware is desirable.
- Knowledge of Oracle PeopleSoft and Workday applications is desirable.
Work Environment
The role requires on-call availability after business hours on a rotational basis. The work is varied, requiring adaptability and independent judgment to manage priorities. This position involves frequent walking, standing, and physical tasks, including lifting and carrying items. The work requires close attention to tasks for accurate completion.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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