8000 Marina Blvd #300, Brisbane, CA 94005, United States
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Find the best coding solutions for customers that use our software. You'll become an Odoo apps expert, resolve customer support tickets, investigate technical issues, and act as a technical resource for our customers and partners.
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, fully integrated system. Our modular suite of business applications-from accounting and inventory to CRM and project management-works seamlessly together to support efficiency and growth.
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To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. on a long-term basis. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About the Job Hybrid (4 days onsite, 1 day remote) - Brisbane, CAAs a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.
In short, you'll be the bridge between Odoo's powerful framework and the customer's specific vision, making sure every customization runs smoothly and efficiently.
- Programming Languages: Python, SQL, JavaScript
- Database: PostgreSQL (with object relational mapping)
- Collaboration platform: GitHub
- Development model: Open with external community
- Framework: Odoo itself is a framework
Responsibilities - Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
- Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
- Collaborate with cross-functional teams to resolve customer and partner technical challenges
- Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
- Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
- Develop solutions using Bash, Python, JavaScript, and PostgreSQL
- Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement
Must Have - Bachelor's degree in Computer Science, Engineering, or related field
- Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
- French fluency (professional or native/bilingual)
- Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
- Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
- Effective communication and collaboration skills with team members, partners, and customers
Nice to Have - 1-3 years of professional experience (technical support preferred)
- Experience with Odoo or similar ERP systems
- Background in SaaS or startup environments
- Experience working with Unix/Linux platforms
- A proactive learning mindset with a focus on continuous improvement
What We Offer - Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program: 3 1-hour telehealth calls with certified mental health professionals
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $85,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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