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Job Title:
Voice and Video Engineer
Reporting To:Manager, End User Computing
Work Schedule:Hybrid - Buffalo, NY
The Voice & Video Engineer is responsible for supporting, developing, and enhancing the organization's global collaboration technologies, with a primary focus on Microsoft Teams Rooms, conference room technology, and Appspace digital signage solutions. This role combines engineering, project coordination, technical documentation, and operational support to deliver reliable and intuitive workplace technology experiences.
The ideal candidate is passionate about improving the end-user experience, enjoys troubleshooting complex technical issues, and seeks opportunities to automate, standardize, and modernize collaboration services. While some operational support responsibilities exist, the primary focus of this role is on engineering scalable solutions, developing support processes, and driving technology improvements across a global environment.
This role is hybrid based out of our East Aurora, NY offices.
To be considered for the Voice and Video Engineer role, here's what you'll typically need to bring with you:- 5+ years of experience supporting collaboration, AV, unified communications, or endpoint technologies.
- Experience supporting Microsoft Teams Rooms or enterprise conference room technologies.
- Strong troubleshooting and problem-solving skills.
- Foundational networking knowledge, including TCP/IP, DNS, DHCP, VLANs, and wireless networking concepts.
- Experience creating technical documentation and support procedures.
- Familiarity with Microsoft Intune device management.
- Understanding of IT Service Management (ITSM) principles and ServiceNow ticketing workflows.
- Strong verbal and written communication skills.
We would also prefer the Voice and Video Engineer to have the following skills and experience:- Experience administering Appspace digital signage solutions.
- Familiarity with Utelogy monitoring and management platforms.
- Experience supporting Teams-certified room systems and peripherals.
- Basic PowerShell, Bash, Python, or other scripting experience.
- Experience supporting enterprise AV environments.
- Familiarity with Microsoft 365 administration and Teams administration.
- Exposure to monitoring and analytics platforms for collaboration technologies.
- Project management or project coordination experience.
As a Voice and Video Engineer , you will: Voice & Video Engineering- Support the design, deployment, and maintenance of Microsoft Teams Rooms and conference room technologies across global locations.
- Assist in standardizing conference room technology platforms, hardware configurations, and deployment processes.
- Participate in testing, validation, and implementation of new collaboration technologies and room solutions.
- Collaborate with vendors and internal stakeholders to improve room reliability, usability, and adoption.
- Support room health monitoring, performance analysis, and proactive remediation efforts.
Digital Signage Management- Administer and support the global Appspace digital signage platform.
- Develop and maintain digital signage standards, device configurations, and content delivery processes.
- Support deployment and lifecycle management of signage endpoints and infrastructure.
- Partner with business stakeholders to improve digital communication strategies through signage technology.
Documentation & Knowledge Management- Create and maintain technical documentation, deployment guides, support procedures, and operational runbooks.
- Develop end-user training materials and self-service resources.
- Produce standardized knowledge articles for Service Desk and Site Support teams.
- Ensure documentation remains current and aligned with engineering standards and operational practices.
Project Coordination & Continuous Improvement- Participate in infrastructure and collaboration technology projects from planning through deployment.
- Assist with project tracking, stakeholder communications, risk identification, and implementation activities.
- Help identify process improvement opportunities that enhance operational efficiency and user experience.
- Contribute to roadmap planning and technology lifecycle management initiatives.
Troubleshooting & Operational Support- Serve as a technical escalation point for Voice, Video, and Digital Signage-related issues.
- Troubleshoot hardware, software, network connectivity, room systems, and conferencing challenges.
- Work closely with Service Desk, Site Support, Networking, Infrastructure, and Vendor partners to resolve issues.
- Perform root cause analysis and support permanent corrective actions for recurring problems.
Automation & Systems Integration- Assist with scripting and automation initiatives to streamline administration and operational tasks.
- Support integrations between collaboration platforms, monitoring solutions, and management systems.
- Help automate reporting, health monitoring, and provisioning workflows where applicable.
- Train end users on display standards and usage of the platform
How We Care For You:- Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
- Work/Life Balance: Flexible paid time off, holidays and parental leave program.
- Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
- Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
- Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.
Salary Range Transparency:Buffalo, NY $90,000.00-$125,000.00 Annually
Salary Range DisclaimerThe base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.
This position requires access to U.S. export-controlled information.
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