Watch Officer Lead
SOS International LLC (SOSi)
Job Details
Skills
- Clarity
- System Integration Testing
- Real-time
- Help Desk
- UPS
- Bridging
- Decision-making
- Mentorship
- Turnover
- Enterprise Networks
- Security Clearance
- Information Technology
- Computer Science
- Business Operations
- Service Desk
- Network
- Network Operations
- System Administration
- Enterprise Services
- IT Service Management
- Collaboration
- Apache Maven
- Dashboard
- NOC
- Leadership
- MSS
- SolarWinds
- Microsoft Power BI
- ServiceNow
- BMC Remedy
- JIRA
- Microsoft SharePoint
- Management
- Reporting
- Communication
- Routing
- Switches
- Firewall
- Servers
- Cloud Computing
- Enterprise Software
- Military
- DoD
- Security+
- Network+
- ITIL
- Cisco Certifications
Summary
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
?This is where real-time decisions drive real-world impact. ?
SOSi is seeking a Watch Officer Lead to take charge of mission visibility at Camp H.M. Smith-owning the operational picture across MAVEN Smart System (MSS), SolarWinds, and enterprise dashboards.
You won't just monitor systems-you'll lead situational awareness, drive outage coordination, and ensure senior leaders have the clarity they need to act. From tracking Priority tickets to translating complex network disruptions into actionable insights, you'll sit at the center of mission execution-where speed, accuracy, and leadership matter most.
At SOSi, we tackle complex technical challenges head-on-because Challenge Accepted isn't just a motto, it's how we operate.
Essential Job Duties
- Serve as the senior operational lead for MAVEN Smart System (MSS) and SolarWinds dashboard ownership, reporting, accuracy, and operational usefulness.
- Operate as a peer lead to the DCO Lead and report directly to the INSOC Lead.
- Lead the tracking, coordination, and reporting of Priority tickets, major network outages, system outages, service degradations, and mission-impacting infrastructure events.
- Maintain real-time situational awareness of affected services, users, locations, circuits, systems, applications, mission partners, outage status, and estimated restoration timelines.
- Validate MSS and SolarWinds dashboard information against ticket updates, outage calls, service owner inputs, and operational reporting channels.
- Identify and correct gaps in dashboard visibility, stale data, missing service mappings, inaccurate status indicators, and unclear outage reporting.
- Coordinate with TNCC Watch, NetOps, SysOps, engineering teams, service owners, help desk, and mission stakeholders to confirm outage status, operational impact, ownership, and restoration timelines.
- Report dashboard-driven operational information to TNCC Watch, Government leadership, and General Officer-level audiences.
- Translate dashboard data, ticket information, and technical updates into clear operational impact statements for senior leadership.
- Ensure Priority tickets and major outage records include accurate timelines, impact statements, troubleshooting updates, assigned owners, escalation actions, and closure notes.
- Lead the tracking of open issues, unresolved outages, pending escalations, leadership-directed follow-ups, and restoration actions through completion.
- Prepare and deliver outage updates, significant activity summaries, shift turnovers, executive summaries, and GO-level operational reporting.
- Lead outage calls, technical bridges, operational synchronization meetings, shift handovers, and leadership update briefs as required.
- Establish dashboard review procedures, reporting standards, escalation triggers, and turnover expectations for MSS, SolarWinds, and related operational tools.
- Recommend improvements to MSS and SolarWinds dashboards to better support command visibility, outage tracking, service health reporting, and senior-leader decision-making.
- Train and mentor watch personnel on the proper use of MSS, SolarWinds, ticketing systems, watch logs, outage reporting, and escalation procedures.
- Support the development and refinement of watch floor SOPs, dashboard reporting procedures, escalation processes, shift turnover standards, and outage reporting templates.
- Maintain operational awareness across enterprise network, infrastructure, systems, applications, and mission service environments.
Qualifications
Minimum Requirements
- An active in scope TS/SCI security clearance.
- Bachelor's degree in Information Technology, Computer Science, Network Operations, Systems Administration, Business, Operations Management, or related field; equivalent operational experience may be considered.
- Minimum 7+ years of experience in a Watch Officer, Lead Watch Officer, NOC, enterprise operations, service desk, systems operations, network operations, or mission operations environment.
- DoD 8570 / 8140 certification required or obtainable based on contract requirements.
- Demonstrated experience leading operational teams, watch floor personnel, outage coordination, Priority ticket tracking, or enterprise service reporting.
- Experience monitoring, managing, maintaining, or reporting from enterprise dashboards, preferably MAVEN Smart System (MSS), SolarWinds, or similar operational visibility platforms.
- Experience tracking or coordinating Priority tickets, network outages, service degradations, system outages, or mission-impacting operational events.
- Working knowledge of network operations, systems operations, enterprise services, infrastructure dependencies, and IT service management processes.
- Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or equivalent platforms.
- Ability to review dashboard data, validate operational status, identify reporting gaps, and communicate outage impact clearly.
- Ability to report operational information to TNCC Watch, Government leadership, senior military leaders, and General Officer-level audiences.
- Strong written communication skills for watch logs, ticket updates, outage summaries, executive reports, leadership briefs, and shift turnovers.
- Ability to lead coordination efforts during high-pressure operational events involving multiple teams and stakeholders.
- Ability to remain calm under pressure while managing multiple high-priority operational issues.
- Willingness to learn and take ownership of MSS, SolarWinds, command-specific dashboards, and local reporting procedures.
Preferred Qualifications
- Direct experience managing, maintaining, or reporting from MAVEN Smart System (MSS) dashboards.
- Direct experience managing, maintaining, or reporting from SolarWinds dashboards.
- Prior experience serving as a Watch Officer Lead, Lead Watch Officer, Watch Floor Lead, NOC Lead, Operations Lead, Battle Captain, or senior shift representative.
- Prior experience supporting TNCC, INDOPACOM, DISA, NSOC, NOC, or military watch floor environments.
- Experience supporting 24/5 or 24/7 mission operations.
- Experience briefing TNCC Watch, Government leadership, senior civilians, military officers, or General Officer-level audiences.
- Experience with MSS, SolarWinds, Power BI, ServiceNow, Remedy, Jira, SharePoint, or similar enterprise reporting platforms.
- Understanding of outage management, escalation criteria, SLAs, service restoration processes, operational impact reporting, and senior-leader communication.
- Familiarity with basic routing, switching, circuits, firewalls, identity services, endpoint services, servers, cloud services, and enterprise application dependencies.
- Prior military, DoD, federal, or contractor support experience.
- Certifications such as Security+, Network+, ITIL, CCNA, or equivalent preferred.
Additional Information
Work Environment
- Working conditions are normal for an office environment.
- Fast paced, deadline-oriented environment.
- May require periods of non-traditional working hours including consecutive nights or weekends.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
- Dice Id: 10237746
- Position Id: 3743990015394866
- Posted 1 day ago
Company Info
Since 1989, SOSi has provided specialized services supporting the national security interests of the United States and the security and stability needs of its allies.
We excel at providing logistics, construction, training, intelligence and information technology solutions to our clients in the defense, diplomatic, intelligence and law enforcement communities.
Decades of successful business have earned SOSi a well-deserved reputation for reliability and excellence in the government contracting industry. Originally founded to provide specialized language support to the law enforcement community, SOSi has grown into a diverse company with a broad portfolio of clients and service offerings. Our ability to enter new markets and deliver integrated solutions to complex challenges has been the hallmark of our growth into a large business with global reach.
Since 2002, SOSi s compounded annual growth rate has exceeded 30%, fueled by growth and diversification of SOSi s core businesses. In 2016, SOSi made its first acquisition, adding New World Solutions (NWS) to the portfolio of SOSi companies. NWS enhances SOSi s intelligence service offerings, adding highly sought after capabilities in data and imagery science, overhead persistent infrared (OPIR) and cyber solutions.
Whether the mission involves systems engineering and intelligence analysis supporting the U.S. military in Europe or operating bases that house thousands of clients in Iraq, we re ready to go where you need us.
At SOSi, it s always Challenge Accepted!
SOSi s unique approach to business features:
-An experienced team For over a quarter century, SOSi has delivered quality program management. We have proven business processes, corporate infrastructure and credentialed professionals that ensure project success.
-A client-centric approach As a family owned business, we bring a passion and commitment to our customers jobs that companies with institutional or public ownership simply do not offer. We are personally vested in our customers' success.
-Fully integrated solutions We do more than just staff a project. We develop holistic solutions that meet our customers needs. Innovation, efficiency and quality are the hallmarks of our work.
-An international perspective With experience in over 30 countries across Latin America, Europe, Africa, the Middle East and Asia, SOSi understands how to manage complex projects both at home and abroad.
-Willingness to take calculated risks SOSi is as comfortable working in the national capital region of the United States as it is supporting its clients in remote, austere and dangerous places. We go wherever you need us.
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