IntroductionWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
GRADE 19
LOCATION OF POSITION Cecil County Department of Social Services
Local General Administration/IT
170 E. Main Street
Elkton, MD 21921
Main Purpose of Job Provide information technology services to internal customers (employees) responsible for a broad array of social service programs serving the citizens of Cecil County. This position is responsible for deploying, repairing and maintaining hardware/software equipment including: PCs, laptops, iPads, VoiP phones, cell phones, copiers, and scanners.
POSITION DUTIES USER CUSTOMER SERVICE - Responds to user work orders received via the Help Ticket system promptly and professionally, providing resolution to software, hardware and application issues.
EQUIPMENT MAINTENANCE/INVENTORY - Maintains contact with software/hardware vendors to trouble-shoot and resolve equipment or application problems.
- Repairs, as possible, malfunctioning printers, computers, iPhones, iPads and other devices.
SYSTEM SECURITY - Installs and upgrades computer software applications, using Intune and Management Console. Monitors agency computers and services for viruses and malware.
- Orients/ retrains users in the appropriate utilization of DHS systems for security purposes.
TELECOMMUNICATIONS - Maintains agency VOIP system and automated attendant telephone system.
- Configures changes for new and existing employees for telephone and voice mail applications.
COPIERS & PRINTERS - Maintains and troubleshoots agency copiers under contract and consults with technicians when necessary.
- Networks copiers when possible for best economic outcome.
MINIMUM QUALIFICATIONSApplicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Experience: Two years and six months of experience, one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.
Notes:
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONSPreference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Six months of Customer Service experience in a 'Help Desk' environment (in-person, virtual, and/or ticket system) working with staff to understand, diagnose, and solve hardware and software issues.
- Six months of experience developing and implementing user guides, training, and other materials to support users in learning new processes and platforms.
- Six months of experience working with LAN/WAN, Cyber Security and/or with programs including OneDrive, Google Suite, TEAMS, SharePoint, Service Now, Active Directory, Intune, Azure, AI Platforms, etc.
LIMITATIONS ON SELECTIONMust be willing to work in Cecil County, MD.
SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.
EXAMINATION PROCESSThe examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
BENEFITS As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:
STATE OF MARYLAND BENEFITS Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
Annual Leave - ten (10) days of accumulated annual leave per year.
Sick Leave - fifteen (15) days of accumulated sick leave per year.
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
Holidays - State employees also celebrate at least twelve (12) holiday per year.
Pension - State employees earn credits towards a retirement pension.
Positions may be eligible for telework.
FURTHER INSTRUCTIONSThe online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.
Or email ; voice .
All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.
If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
TTY Users: call via Maryland Relay.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at or
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
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