Job#: 3058028 Job Description: Senior Incident Manager
Location: Chandler, AZ (Hybrid)
Role Overview
We are seeking a skilled Incident Commander to oversee and coordinate the response to major incidents. This position provides regional support of the Global Incident Management function, delivering continuous service for over 850 applications. The successful candidate will partner with global team members to ensure seamless delivery of incident management processes and must be prepared to work a hybrid schedule of at least three days per week on-site, with occasional weekend coverage rotation.
Key Responsibilities
- Manage high-severity incidents by leading triage efforts, hosting bridge calls, and documenting detailed timelines.
- Drive incidents to resolution in a timely manner to minimize overall business impact.
- Coordinate cross-functional teams to understand impacts, perform forensics, categorize issues, and mitigate incidents.
- Ensure all technical personnel understand their roles during incidents and remain accountable for completing allocated actions.
- Provide regular, structured updates regarding incident status and resolution progress to business and technology stakeholders.
Required Qualifications
Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Experience: Demonstrated experience in a Major Incident Management role within a complex technology environment. Proven capability in leading real-time triage efforts and managing escalation processes under pressure.
Technical Skills: Strong technical background in troubleshooting complex systems, Application Incident Management, Production Incident Management, and ITIL Certification.
Preferred Qualifications
- Experience working within a large enterprise IT infrastructure.
- Knowledge of payments and treasury cash management systems.
- Familiarity with postmortem processes, continuous improvement methodologies, and change management policies.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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