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Incident Technician

MANTECH

Chantilly, Virginia • Today

Full-time

Federal Installation Support Service Technician-100% onsite

Beacon Hill

Manassas, Virginia • Today

Easy Apply

Full-time

$130000 - $150000 per annum

Senior Help Desk Technician

Strategic Staffing Solutions

Remote or McLean, Virginia • Today

Easy Apply

Full-time, Contract

USD25 - USD25

Pharmacy Technician

Ohm Systems, Inc

Remote • 8d ago

Easy Apply

Contract

20 - 22

Field Technician III

INSPYR Solutions

Remote • 14d ago

Easy Apply

Contract

$28 - $34

Deskside Support Technician (Tier II)

System One

Washington, District of Columbia • Today

Easy Apply

Contract

$39.5

Deskside Support Technician

System One

Washington, District of Columbia • 14d ago

Easy Apply

Contract

$42.66

Network Installation Technician III

Invictus International Consulting

Alexandria, Virginia • Today

Full-time

USD 125,000.00 per year

CAD Technician II - Transmission & Distribution

Ulteig

Remote or Greenwood Village, Colorado • Today

Full-time

USD 31.50 - 42.50 per hour

Document Accessibility Remediation Technician

Paramount Software Solutions, Inc

Remote or Atlanta, Georgia • 8d ago

Easy Apply

Full-time, Part-time, Third Party, Contract

Lead/Senior IT Desktop Technician - Client Services

On-Demand Group

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

NOC Technician- Tier 3

System One

Washington, District of Columbia • 5d ago

Easy Apply

Full-time

$120000

IT Onsite Technician

Hemmersbach GmbH & Co. KG

Rockville, Maryland • Today

Full-time

USD 53,000.00 - 63,000.00 per year

Deskside Support Technician

SAIC

Washington, District of Columbia • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Part-Time Help Desk Technician

Koniag, Inc.

Arlington, Virginia • Today

Part-time

USD 28.00 - 32.00 per hour

Tier II Support Technician

DirectViz Solutions, LLC

Alexandria, Virginia • Today

Full-time

USD 50,000.00 - 60,000.00 per year

Electronics Technician 3

M9 Solutions

Chantilly, Virginia • Today

Full-time

USD 60,000.00 per year

Help Desk Technician - Secret

Sunayu, LLC

Washington, District of Columbia • Today

Full-time

USD 54,000.00 - 68,000.00 per year

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 35.04 - 47.40 per hour

Desktop/Field Support Technician

Koniag, Inc.

Washington, District of Columbia • Today

Full-time

USD 28.84 - 39.42 per hour

Help Desk Technician - Tier II - TS/SCI with Polygraph

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 28.60 - 38.70 per hour

CABLE / INFRASTRUCTURE ANALYST TECHNICIAN

NCI Information Systems, Inc.

Quantico, Virginia • Today

Full-time

USD 63,540.00 per year

Mid-Level Help Desk Technician

Absolute Business Solutions Corp

Temple Hills, Maryland • Today

Full-time

USD 60,000.00 - 102,000.00 per year

Desktop Support Technician, Senior

LCG

Rockville, Maryland • Today

Full-time

USD 58,000.00 - 66,000.00 per year

Survey CAD Technician II

Bowman Consulting Group, Ltd.

Ashburn, Virginia • Today

Full-time

USD 26.00 - 33.50 per hour

European Automotive Technician | Hrly + Bonus | No Wknds - 2504

New German Performance

Manassas Park, Virginia • Today

Full-time

Compensation information provided in the description

Data Center Technician

NextGen Global Resources LLC

Sterling, Virginia • 19d ago

Easy Apply

Full-time

25 - 29

Auto Body Technician (Flat Rate)

The Boyd Group

Springfield, Virginia • Today

Full-time

Compensation information provided in the description

Survey CAD Technician III

Bowman Consulting Group, Ltd.

Ashburn, Virginia • Today

Full-time

USD 30.00 - 40.00 per hour

A-Level Automotive Technician | Up To $200K+ | ASE Required - 2536

Auto Stop Elite

Sterling, Virginia • Today

Full-time

Compensation information provided in the description

Job Details

Skills

Systems Engineering
Application Development
Recovery
Customer Support
ITIL
Documentation
ROOT
Status Reports
Performance Management
Preventive Maintenance
Project Management
Help Desk
Service Desk
Incident Management
Network
Telecommunications
Microsoft Windows
Microsoft Office
Active Directory
TCP/IP
Computer Networking
Printers
VoIP
Switches
DMA
Technical Support
Computer Hardware
ServiceNow
IT Service Management
IT Operations
BMC Remedy
JIRA
Service Management
Conflict Resolution
Problem Solving
Communication
Customer Service
Audiovisual
AV
Cabling

Systems Engineering
Application Development
Recovery
Customer Support
ITIL
Documentation
ROOT
Status Reports
Performance Management
Preventive Maintenance
Project Management
Help Desk
Service Desk
Incident Management
Network
Telecommunications
Microsoft Windows
Microsoft Office
Active Directory
TCP/IP
Computer Networking
Printers
VoIP
Switches
DMA
Technical Support
Computer Hardware
ServiceNow
IT Service Management
IT Operations
BMC Remedy
JIRA
Service Management
Conflict Resolution
Problem Solving
Communication
Customer Service
Audiovisual
AV
Cabling

Summary

MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Chantilly, VA. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.

Responsibilities include, but are not limited to:

Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
Support installation, configuration, relocation, and documentation of desktop IT equipment?including workstations, peripherals, phones, AV components, and network devices.
Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.
Travel locally between customer buildings and support temporary assignments as required.
Work scheduled shift from 6:00 AM to 2:30 PM as part of a team providing coverage between 6:00 AM and 6:00 PM. Shift may vary based on support required.

Basic Qualifications:

HS Diploma and 6+ years of relevant experience OR associate?s degree and 4+ years of experience OR Bachelor?s degree and 2+ years of experience
Experience providing technical support in a help desk, service desk, installation, or incident management role.
Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.
Experience with Data Transfer Officer (DTO) responsibilities.

Preferred Qualifications:

CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
Experience in a technical help desk position and IT hardware/cabling installation.
Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).
Strong problem-solving, communication, and customer service skills.
Ability to quickly adapt to evolving tasks and mission requirements.

Clearance Requirements:

Must have an active TS/SCI clearance with Polygraph.

Physical Requirements:

Ability to remain stationary up to 50% of the time.
Ability to move throughout buildings, access under desks, raised floors, and confined spaces.
Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).
Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.
Ability to operate computers, phones, and standard office equipment for extended periods.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 22541_66346
Posted 1 day ago

Fitment

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Job Details

Skills

Systems Engineering
Application Development
Recovery
Customer Support
ITIL
Documentation
ROOT
Status Reports
Performance Management
Preventive Maintenance
Project Management
Help Desk
Service Desk
Incident Management
Network
Telecommunications
Microsoft Windows
Microsoft Office
Active Directory
TCP/IP
Computer Networking
Printers
VoIP
Switches
DMA
Technical Support
Computer Hardware
ServiceNow
IT Service Management
IT Operations
BMC Remedy
JIRA
Service Management
Conflict Resolution
Problem Solving
Communication
Customer Service
Audiovisual
AV
Cabling

Systems Engineering
Application Development
Recovery
Customer Support
ITIL
Documentation
ROOT
Status Reports
Performance Management
Preventive Maintenance
Project Management
Help Desk
Service Desk
Incident Management
Network
Telecommunications
Microsoft Windows
Microsoft Office
Active Directory
TCP/IP
Computer Networking
Printers
VoIP
Switches
DMA
Technical Support
Computer Hardware
ServiceNow
IT Service Management
IT Operations
BMC Remedy
JIRA
Service Management
Conflict Resolution
Problem Solving
Communication
Customer Service
Audiovisual
AV
Cabling

Summary

Responsibilities include, but are not limited to:

Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
Support installation, configuration, relocation, and documentation of desktop IT equipment?including workstations, peripherals, phones, AV components, and network devices.
Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.
Travel locally between customer buildings and support temporary assignments as required.
Work scheduled shift from 6:00 AM to 2:30 PM as part of a team providing coverage between 6:00 AM and 6:00 PM. Shift may vary based on support required.

Basic Qualifications:

HS Diploma and 6+ years of relevant experience OR associate?s degree and 4+ years of experience OR Bachelor?s degree and 2+ years of experience
Experience providing technical support in a help desk, service desk, installation, or incident management role.
Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.
Experience with Data Transfer Officer (DTO) responsibilities.

Preferred Qualifications:

CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
Experience in a technical help desk position and IT hardware/cabling installation.
Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).
Strong problem-solving, communication, and customer service skills.
Ability to quickly adapt to evolving tasks and mission requirements.

Clearance Requirements:

Must have an active TS/SCI clearance with Polygraph.

Physical Requirements:

Ability to remain stationary up to 50% of the time.
Ability to move throughout buildings, access under desks, raised floors, and confined spaces.
Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).
Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.
Ability to operate computers, phones, and standard office equipment for extended periods.

Dice Id: appfeed
Position Id: 22541_66346
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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