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Job Title: Data Center Operations Lead
Location: Data Center Facility, Charlotte, NC (Onsite)
Duration: Contract - 6 to 12 months
Pay Range: $35-$40 /hr. W2
Job ID: 410925
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Data Center Operations Lead to join our team. The ideal candidate will have strong experience in data center infrastructure operations, rack and stack, structured cabling, and hardware deployments and a proven ability to ensure high availability, operational reliability, and process standardization across mission-critical facilities.
Responsibilities:
- Lead and execute rack and stack activities for servers, storage, network, and security devices.
- Oversee structured cabling, cable management standards, labeling, and documentation.
- Manage installation, relocation, decommissioning, and inventory tracking of data center equipment.
- Ensure adherence to data center standards, procedures, and best practices.
- Serve as primary on-site contact for infrastructure support and operational issues.
- Perform and coordinate first-level troubleshooting for server, storage, network, power, and environmental incidents.
- Coordinate with engineering teams, vendors, and OEMs for advanced issue resolution and support upgrades, refreshes, and migrations.
- Monitor environmental conditions including power, cooling, humidity, and physical security.
- Coordinate planned maintenance with facility and vendor teams and ensure operational readiness.
- Support disaster recovery and business continuity readiness activities.
- Manage vendor relationships, deliveries, installation schedules, and maintenance windows while ensuring SLAs are met.
- Provide operational status updates to infrastructure and leadership teams.
- Maintain accurate documentation, asset inventories, rack layouts, and cabling diagrams.
- Develop and standardize operational procedures and runbooks and drive process improvements.
- Lead on-site activities, provide technical guidance, mitigate risk, and support capacity planning and expansion projects.
Required Skills & Qualifications:
- 7+ years of data center operations and infrastructure support experience.
- Hands-on expertise with rack and stack, structured cabling, and hardware deployment.
- Knowledge of server, storage, network, and power infrastructure.
- Experience supporting enterprise data center environments.
- Understanding of physical security, cooling, power distribution, and environmental monitoring.
- Experience coordinating with vendors and managing maintenance activities.
- Strong troubleshooting, organizational, and communication skills.
- Ability to work independently in a fast-paced mission-critical environment.
Preferred Skills:
- Experience in enterprise or hyperscale data center environments.
- Familiarity with ITIL processes and change management practices.
- Knowledge of DCIM tools, asset management systems, and infrastructure monitoring platforms.
- Experience with data center migration, consolidation, or modernization initiatives.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
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