Job Summary (List Format): - Requires 10+ years of experience in B2B SaaS Customer Success, with at least 3+ years in AI/ML or data-centric sectors - Deep knowledge of machine learning lifecycles, LLMOps, vector databases (RAG), and model evaluation frameworks - Proficient in Python or SQL for analyzing production logs - Familiarity with cloud infrastructure (AWS, Azure, Google Cloud Platform) or observability tools such as Arize AI or Gainsight - Demonstrated ability to manage executive-lev