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Metalight Solutions Inc

Job Details

Skills

GCP
GECX
CCaaS
Conversational AI

Summary

Job Title: Google Cloud Platform Application Technical Engineer (GECX / CCaaS / Conversational AI)
Location: Charlotte, NC / Sunrise, FL (Onsite)
Duration: Long Term

Job Description

Client is seeking an experienced Google Cloud Platform Application Technical Engineer with strong expertise in Google Cloud Platform, CCaaS, Conversational AI, and Google Gemini Enterprise for Customer Experience (GECX).

The ideal candidate will have experience designing and implementing enterprise-scale customer experience solutions using cloud-native technologies, AI/ML, and modern contact center platforms.

Required Skills

10+ years of software engineering experience.
Hands-on experience with Gemini Enterprise for Customer Experience (GECX) (Mandatory).
Strong experience with Google Cloud Platform (Google Cloud Platform).
Experience building enterprise CCaaS (Contact Center as a Service) solutions.
Expertise with Conversational AI, IVA (Intelligent Virtual Assistant), Chatbots, or Virtual Agents.
Experience with

Conversational IVR
NLU
NLP
Intent Modeling
Flow Orchestration
Webhooks
Speech-to-Text (STT)
Text-to-Speech (TTS)

Strong experience with Google Cloud Platform services including:

GKE
Cloud Run
Cloud Functions
Pub/Sub
Apigee
BigQuery

Experience with:

IAM
VPC
Encryption
Multi-region Architecture
Terraform (Infrastructure as Code)

Experience implementing enterprise Contact Center solutions:

CCaaS
ACD
Skills-Based Routing
Dialers
Omnichannel
Campaign Management

Experience integrating:

CRM
CTI
APIs
SIP
WebRTC
Webhooks

Experience migrating legacy Contact Center platforms to Cloud.
Experience developing secure and scalable data pipelines.
AI/ML experience with:

TensorFlow
XGBoost
Prophet
SARIMA
Prompt Engineering
Production ML Deployment

Experience with:

Kafka
SQL
NoSQL

Experience with:

CI/CD
DevOps
Agile
Monitoring
Observability

Nice to Have

Google Contact Center AI (CCAI)
Dialogflow CX
Vertex AI
Genesys Cloud
NICE CXone
Five9
Amazon Connect
Twilio Flex

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172362
Position Id: 9031750
Posted 22 hours ago

Company Info

About Metalight Solutions Inc

Metalight Solutions is a modern talent solutions partner helping organizations across the US and Canada build high-performing teams through intelligent, scalable hiring solutions. We specialize in delivering top-tier talent across IT, Non-IT and Engineering domains, supporting businesses in fast-moving and competitive markets.

By combining high-level sourcing strategies, deep market intelligence, and human expertise, we identify candidates who are not only qualified, but aligned with business goals, culture, and long-term success. From Contract, C2C, Contract-to-Hire, to Permanent Hiring, we provide agile workforce solutions designed for today’s evolving business needs.

Our approach is built on speed, precision, and quality execution. With strong talent networks, data-driven recruitment strategies, and a delivery-focused mindset, we help clients close critical roles faster while maintaining hiring excellence.

We partner with startups, staffing firms, SMBs, and enterprise organizations, adapting seamlessly to diverse hiring models while ensuring transparency, responsiveness, and accountability at every stage.

At Metalight Solutions, we go beyond staffing, we enable growth by connecting businesses with the right talent, powered by technology and driven by results.

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Aman Dhangar

Recruiter @ Metalight Solutions Inc

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Google Cloud Platform Application Technical Engineer (GECX / CCaaS / Conversational AI)

Skills

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Dice Job Match Score™

Aman Dhangar

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Google Cloud Platform Application Technical Engineer (GECX / CCaaS / Conversational AI)

Metalight Solutions Inc

Job Details

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Summary

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About Metalight Solutions Inc

Dice Job Match Score™

Aman Dhangar

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