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IT Customer and Commercial Solutions Architect

Brady Corporation

Charlotte, North Carolina • Today

Full-time

Job Details

Skills

IT Management
Technical Direction
Software Engineering
Management
Electronic Commerce
Catalog Management
PIM
Database
Customer Support
Business Operations
Leadership
Architectural Design
Data Flow
Marketing
Customer Relationship Management (CRM)
Back Office
Enterprise Resource Planning
Data Warehouse
Software Architecture
Process Optimization
Quoting
RMA
Pricing
Onboarding
Electronic Data Interchange
API
Billing
Licensing
Asset Management
Customer Service
Sales
Roadmaps
Inventory
Technical Writing
Identity Management
Data Governance
Privacy
Regulatory Compliance
High Availability
Customer Facing
Collaboration
Offshoring
Acquisition

IT Management
Technical Direction
Software Engineering
Management
Electronic Commerce
Catalog Management
PIM
Database
Customer Support
Business Operations
Leadership
Architectural Design
Data Flow
Marketing
Customer Relationship Management (CRM)
Back Office
Enterprise Resource Planning
Data Warehouse
Software Architecture
Process Optimization
Quoting
RMA
Pricing
Onboarding
Electronic Data Interchange
API
Billing
Licensing
Asset Management
Customer Service
Sales
Roadmaps
Inventory
Technical Writing
Identity Management
Data Governance
Privacy
Regulatory Compliance
High Availability
Customer Facing
Collaboration
Offshoring
Acquisition

Summary

The IT Customer and Commercial Solutions Architect is a senior technical leadership role responsible for defining the technical direction and ensuring the successful delivery of solutions across our global customer and commercial application ecosystem. This role serves as the critical bridge between business needs and our software engineering teams to enable seamless, end-to-end digital capabilities for selling and servicing products. The architect will design and oversee robust, modern integrations across marketing platforms, customer relationship management (CRM) portals, e-commerce storefronts, subscription billing systems, product information management (PIM) databases, pricing, customer connectivity, customer support, and sales incentive platforms to support standalone business operations and future integration with enterprise platforms.

Architectural Leadership: Run architectural design workshops with business stakeholders to gather requirements, identify capabilities, and design scalable future-state architectures for the customer and commercial application ecosystem.
Solution Integration: Design end-to-end data flows and integration pipelines connecting front-end marketing and commerce applications, middle-tier CRM and service systems, pricing and billing platforms, customer connectivity services, and back-office ERP and enterprise data warehouse systems.
Technical Guidance: Create comprehensive software architecture documents and partner closely with developers, systems managers, analysts, and product owners during implementation to ensure alignment with design specifications.
Process Optimization: Map and refine complex commercial processes, including lead-to-revenue, quote-to-order, RMA, pricing, customer onboarding, EDI/API connectivity, entitlement, subscription billing, licensing, renewals, asset management, customer service, and sales incentives.
Technical Governance: Review and approve major integrations, application changes, and technical designs. Maintain application roadmaps, integration inventory, architecture standards, and technical documentation.
Security and Compliance: Support security, identity and access management, data governance, privacy, compliance, secure credential handling, and alignment with global coding and architecture standards.
Operational Health: Ensure the high availability, security, performance, resiliency, and supportability of business-critical customer-facing and transactional platforms. Troubleshoot and support resolution of complex cross-platform issues.
Vendor and Delivery Coordination: Coordinate with vendors, implementation partners, offshore teams, and internal IT organizations on system improvements, technical issues, upgrades, and delivery activities.
Business Transition Support: Support acquisitions, divestitures, TSA exits, system transitions, Day 1 readiness, and post-transition stabilization objectives while aligning architecture plans with broader business milestones.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX166a88
Position Id: 343bd16cbc0ab70667d74002ab452a44
Posted 8 hours ago

Fitment

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Job Details

Skills

IT Management
Technical Direction
Software Engineering
Management
Electronic Commerce
Catalog Management
PIM
Database
Customer Support
Business Operations
Leadership
Architectural Design
Data Flow
Marketing
Customer Relationship Management (CRM)
Back Office
Enterprise Resource Planning
Data Warehouse
Software Architecture
Process Optimization
Quoting
RMA
Pricing
Onboarding
Electronic Data Interchange
API
Billing
Licensing
Asset Management
Customer Service
Sales
Roadmaps
Inventory
Technical Writing
Identity Management
Data Governance
Privacy
Regulatory Compliance
High Availability
Customer Facing
Collaboration
Offshoring
Acquisition

IT Management
Technical Direction
Software Engineering
Management
Electronic Commerce
Catalog Management
PIM
Database
Customer Support
Business Operations
Leadership
Architectural Design
Data Flow
Marketing
Customer Relationship Management (CRM)
Back Office
Enterprise Resource Planning
Data Warehouse
Software Architecture
Process Optimization
Quoting
RMA
Pricing
Onboarding
Electronic Data Interchange
API
Billing
Licensing
Asset Management
Customer Service
Sales
Roadmaps
Inventory
Technical Writing
Identity Management
Data Governance
Privacy
Regulatory Compliance
High Availability
Customer Facing
Collaboration
Offshoring
Acquisition

Summary

Architectural Leadership: Run architectural design workshops with business stakeholders to gather requirements, identify capabilities, and design scalable future-state architectures for the customer and commercial application ecosystem.
Solution Integration: Design end-to-end data flows and integration pipelines connecting front-end marketing and commerce applications, middle-tier CRM and service systems, pricing and billing platforms, customer connectivity services, and back-office ERP and enterprise data warehouse systems.
Technical Guidance: Create comprehensive software architecture documents and partner closely with developers, systems managers, analysts, and product owners during implementation to ensure alignment with design specifications.
Process Optimization: Map and refine complex commercial processes, including lead-to-revenue, quote-to-order, RMA, pricing, customer onboarding, EDI/API connectivity, entitlement, subscription billing, licensing, renewals, asset management, customer service, and sales incentives.
Technical Governance: Review and approve major integrations, application changes, and technical designs. Maintain application roadmaps, integration inventory, architecture standards, and technical documentation.
Security and Compliance: Support security, identity and access management, data governance, privacy, compliance, secure credential handling, and alignment with global coding and architecture standards.
Operational Health: Ensure the high availability, security, performance, resiliency, and supportability of business-critical customer-facing and transactional platforms. Troubleshoot and support resolution of complex cross-platform issues.
Vendor and Delivery Coordination: Coordinate with vendors, implementation partners, offshore teams, and internal IT organizations on system improvements, technical issues, upgrades, and delivery activities.
Business Transition Support: Support acquisitions, divestitures, TSA exits, system transitions, Day 1 readiness, and post-transition stabilization objectives while aligning architecture plans with broader business milestones.

Dice Id: RTX166a88
Position Id: 343bd16cbc0ab70667d74002ab452a44
Posted 8 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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