Job DescriptionAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
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About the Team & Business LineProprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Vendor Products IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
ResponsibilitiesYour RoleThis position is responsible for Software implementation, System Integration, Development, Configuration, Technical Support, and Performance Tuning. The primary purpose of the position is to install and configure software and provide Level II Support for Vendor products. Initially the role relates to third party products in the area of CRM, Mailbox management and ETL process, but may expand over time into other vendor applications. Additional responsibilities may include Development of new system functionality, Project Management and Testing.
Experience with AWS or Business Intelligence applications is desirable but not mandatory.
The ideal candidate will have an Application Development and Support background with the ability to quickly learn vendor applications from the inside out. This position will work with Business units and the Technology Group. Occasional travel may be required.
- You will analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem.
- Provide engineering support of functional and performance issues on a range of applications
- Prepare changes, scripting, monitor and schedule updates to optimize operations
- Conduct performance analysis and tuning in of application servers, database tiers and infrastructure
- Participate and collaborate across multi-functional groups in the operational support model
- Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement
Implementation - Install and configure new releases into Test and Production environments
- Coordinate the Release process with business groups, vendors and operations
- Communicate detailed descriptions of functionality changes and provide follow-up support as required
Application Support / Development- Maintain applications, and Configure/Develop new system functionality
- Administer and resolve support requests coming from application users
- Create and run ad-hoc database queries / Reports
- Effectively Communicate with the user community
- Maintain existing interfaces, and Design and Develop application interfaces as required
- Maintain working knowledge of technical enhancements and new functionality
- Troubleshoot and resolve performance issues at the OS, Database, and SQL code levels
Data Management & Configuration- Develop and execute database queries to manage tables
- Create, Copy, Move, and Delete databases
- Oversee technical environments including databases, application servers, and web servers
Testing- Participate into QA and Stress Testing.
- Provide direction and support to the Business Divisions for User Acceptance Testing.
- Create Test Cases and coordinate execution of the Test Plans.
QualificationsAbout You- You have a Bachelors' Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems.
- Around 1 year experience in Enterprise Development or Application Support
- Experience supporting 3rd party vendor applications and interfaces
- Experience supporting and operating Cloud environments, preferably AWS
- Strong experience with RDBMS, SQL and PL/SQL
- Experience with Python coding, PowerShell scripting, shell scripting and cloud formation is a plus
- Knowledge of Windows, UNIX (Solaris, Linux), basic networking
- AWS or other cloud certifications is beneficial
- Demonstrated knowledge and skill with managing change
- Customer-focused, flexible and comfortable collaborating in a fast-paced global environment
- Ability to quickly learn and apply new technologies
- Strong listening, questioning and analytic skills
- Excellent oral/written communication skills
Our BenefitsYour well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.
As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.
Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.
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