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Lead Service Engineer/Specialist

Rovisys/FeneTech

Charlotte, North Carolina • Today

Full-time

USD 95,000.00 - 130,000.00 per year

Lead Engineer - Vehicle SW Package + SW Builds

Scout Motors

Charlotte, North Carolina • Today

Full-time

USD 160,000.00 - 192,500.00 per year

Job Details

Skills

Service Level
Customer Engagement
Testing
Database Administration
Reporting
Decision-making
Communication
KPI
Collaboration
Project Coordination
P&ID
Procurement
Technical Support
INSPECT
Systems Design
Design Review
Computer Hardware
UI
HMI
Programmable Logic Controller
Algorithms
System Documentation
Demonstrations
Acceptance Testing
Startups
Management
Documentation
Instructional Design
Presentations
Sales Operations
Sales
Electrical Engineering
Mechanical Engineering
Electrical Systems
Siemens
Scripting
VBA
Python
OPC
VMware
IDS
Functional Testing
Test Plans
Instrumentation
HVAC
Training
Professional Development

Service Level
Customer Engagement
Testing
Database Administration
Reporting
Decision-making
Communication
KPI
Collaboration
Project Coordination
P&ID
Procurement
Technical Support
INSPECT
Systems Design
Design Review
Computer Hardware
UI
HMI
Programmable Logic Controller
Algorithms
System Documentation
Demonstrations
Acceptance Testing
Startups
Management
Documentation
Instructional Design
Presentations
Sales Operations
Sales
Electrical Engineering
Mechanical Engineering
Electrical Systems
Siemens
Scripting
VBA
Python
OPC
VMware
IDS
Functional Testing
Test Plans
Instrumentation
HVAC
Training
Professional Development

Summary

Overview

A Lead Service Engineer or Specialist is responsible for providing service and support to RoviSys customers. Responsibilities are driven by the need to maintain service level agreements(SLAs) with RoviSys' customers. These responsibilities require direct customer interaction and reporting, and may include any of the following job functions, troubleshooting of hardware and software, controller programming, graphics configuration, field testing of equipment, calibration of instrumentation, control system and database maintenance, documentation and reporting.

A Lead Service Engineer or Specialist is expected to be proficient at leading service and support efforts, working individually or with a costumer troubleshooting controls issues, and capable of independent decision making.

Responsibilities

Service and Support - 80%

Perform regular inspections, maintenance, and software updates of control systems
Identify and address system malfunctions or inefficiencies
Implement system upgrades and enhancements to improve efficiency and performance
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
Promptly respond to incidents, outages, and service disruptions to maintain SLAs
Collaborate with technical teams to resolve critical incidents quickly and efficiently

Project Support - 15%

Instrumentation & Electrical Design
- Create instrument lists by examining P&ID drawings
- Compile submittal and procurement documentation for controls and instrument hardware
- Provide technical support for service technicians
- Inspect completed support requests
System Design and Configuration
- Participate in customer design review meetings
- Assemble development system using project hardware and computers
- Configure user interface and HMI screens
- Configure DDC, PLC and/or DCS control algorithms
- Draft system documentation from templates
- Assist is customer demonstrations and acceptance testing
- Configure networks to interface with equipment.
Onsite System Startup
- Works in a supervised role and/or with a team at a customer site
- Install project software and configuration onto site systems
- Participate in point-to-point loop checks
- Perform instrumentation and software calibration and tuning
- Participate in functional tests of all systems
- Troubleshoot installation discrepancies
- Program field modifications as required
- Assist with developing commissioning test plans and documentation updates/redlines
- Assist with developing training documentation/presentation on operations and maintenance of system

Sales Support - 5%

Serve as a technical contact for customers
Support sales teams during customer meetings
Identify future sales opportunities with customer contacts
Maintain relationships with existing customers

Working Conditions

Position is subject to on-call rotation schedule.
- During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls.
Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities.
- Presence at customer locations and travel required. Variable by geographical location

Qualifications

Education - Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience.
Basic understanding of mechanical and electrical systems found within customer environment.
3 + years of experience in at least one applicable controls platform:
- Controls Experience: Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Other useful technologies include: Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred.

HVAC Experience Preferred:

Basic understanding of HVAC systems in large building automation systems.
Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
Experience with functional testing, including the ability to create, maintain, and execute test plans.
Experience with specifying instrumentation and control valves for HVAC systems

Compensation & Benefits Highlights

Competitive Base Salary: $95,000-$130,000, depending on experience
Performance Bonuses: Bonus structure designed to reward results
Travel Perks: Travel incentives + per-diem packages for field assignments
On-Call Pay: Compensated on-call pay structure
Full Benefits Package: Medical, dental, and vision coverage
Retirement Ready: 401(k) with company match
Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time
Grow With Us:Ongoing training, certifications, and professional development support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10272887
Position Id: 1d79686aa7a6bc4d7c616912aece4c4a
Posted 30+ days ago

Fitment

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Job Details

Skills

Service Level
Customer Engagement
Testing
Database Administration
Reporting
Decision-making
Communication
KPI
Collaboration
Project Coordination
P&ID
Procurement
Technical Support
INSPECT
Systems Design
Design Review
Computer Hardware
UI
HMI
Programmable Logic Controller
Algorithms
System Documentation
Demonstrations
Acceptance Testing
Startups
Management
Documentation
Instructional Design
Presentations
Sales Operations
Sales
Electrical Engineering
Mechanical Engineering
Electrical Systems
Siemens
Scripting
VBA
Python
OPC
VMware
IDS
Functional Testing
Test Plans
Instrumentation
HVAC
Training
Professional Development

Service Level
Customer Engagement
Testing
Database Administration
Reporting
Decision-making
Communication
KPI
Collaboration
Project Coordination
P&ID
Procurement
Technical Support
INSPECT
Systems Design
Design Review
Computer Hardware
UI
HMI
Programmable Logic Controller
Algorithms
System Documentation
Demonstrations
Acceptance Testing
Startups
Management
Documentation
Instructional Design
Presentations
Sales Operations
Sales
Electrical Engineering
Mechanical Engineering
Electrical Systems
Siemens
Scripting
VBA
Python
OPC
VMware
IDS
Functional Testing
Test Plans
Instrumentation
HVAC
Training
Professional Development

Summary

Perform regular inspections, maintenance, and software updates of control systems
Identify and address system malfunctions or inefficiencies
Implement system upgrades and enhancements to improve efficiency and performance
Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
Promptly respond to incidents, outages, and service disruptions to maintain SLAs
Collaborate with technical teams to resolve critical incidents quickly and efficiently

Project Support - 15%

Instrumentation & Electrical Design
- Create instrument lists by examining P&ID drawings
- Compile submittal and procurement documentation for controls and instrument hardware
- Provide technical support for service technicians
- Inspect completed support requests
System Design and Configuration
- Participate in customer design review meetings
- Assemble development system using project hardware and computers
- Configure user interface and HMI screens
- Configure DDC, PLC and/or DCS control algorithms
- Draft system documentation from templates
- Assist is customer demonstrations and acceptance testing
- Configure networks to interface with equipment.
Onsite System Startup
- Works in a supervised role and/or with a team at a customer site
- Install project software and configuration onto site systems
- Participate in point-to-point loop checks
- Perform instrumentation and software calibration and tuning
- Participate in functional tests of all systems
- Troubleshoot installation discrepancies
- Program field modifications as required
- Assist with developing commissioning test plans and documentation updates/redlines
- Assist with developing training documentation/presentation on operations and maintenance of system

Sales Support - 5%

Serve as a technical contact for customers
Support sales teams during customer meetings
Identify future sales opportunities with customer contacts
Maintain relationships with existing customers

Working Conditions

Position is subject to on-call rotation schedule.
- During on-call rotation assignment, individual is available 24/7 for an assigned period to respond to customer calls.
Position requires travel to customer facilities for maintenance, troubleshooting, and installation activities.
- Presence at customer locations and travel required. Variable by geographical location

Qualifications

Education - Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience.
Basic understanding of mechanical and electrical systems found within customer environment.
3 + years of experience in at least one applicable controls platform:
- Controls Experience: Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Other useful technologies include: Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred.

HVAC Experience Preferred:

Basic understanding of HVAC systems in large building automation systems.
Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
Experience with functional testing, including the ability to create, maintain, and execute test plans.
Experience with specifying instrumentation and control valves for HVAC systems

Compensation & Benefits Highlights

Competitive Base Salary: $95,000-$130,000, depending on experience
Performance Bonuses: Bonus structure designed to reward results
Travel Perks: Travel incentives + per-diem packages for field assignments
On-Call Pay: Compensated on-call pay structure
Full Benefits Package: Medical, dental, and vision coverage
Retirement Ready: 401(k) with company match
Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time
Grow With Us:Ongoing training, certifications, and professional development support

Dice Id: 10272887
Position Id: 1d79686aa7a6bc4d7c616912aece4c4a
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Engineer II

Hartsville, South Carolina

•

Today

Full-time

Controls Engineer

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Controls & Automation Engineer

Alabama

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Today

Full-time

Principal Control Systems Engineer

Cranberry, North Carolina

•

Today

Full-time

USD 103,200.00 - 129,000.00 per year