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Systems Operations Engineer – Production Support

Innoworx Technology Services LLC

Charlotte, North Carolina • Today

Easy Apply

Contract

Depends on Experience

Sr Systems Engineer- Production Support

SAIC

Remote • Today

Full-time

USD 80,001.00 - 120,000.00 per year

Sr Systems Engineer- Production Support

SAIC

Remote • Today

Full-time

USD 80,001.00 - 120,000.00 per year

Backend Reliability / Production Operations Engineer

Randstad Digital

Remote or New York, New York • Today

Contract

USD80 - USD87

Mainframe Production Operations Engineer

Diceforce IT LLC

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

Mainframe Production Operations Engineer - W2 Only

Brilliant Infotech Inc.

Remote • Yesterday

Easy Apply

Third Party, Contract

$60 - $62

Mainframe Production Operations Engineer (Canada)

TechNumen, Inc

Remote or Toronto, Ontario • Today

Easy Apply

Third Party, Contract

Senior Backend Reliability/Production Operations

Randstad Digital

Remote or New York, New York • Today

Contract

USD100 - USD107

Systems Engineer

Robert Half

Remote or Draper, Utah • Today

Easy Apply

Contract

USD 49.09 - 56.84 per hour

Systems Engineer

Robert Half

Remote or Belgrade, Minnesota • Today

Easy Apply

Full-time

USD 130,000.00 - 140,000.00 per year

Systems Engineer

Patriot Software LLC

Remote or Durham, North Carolina • Today

Full-time

USD 30,000.00 - 70,000.00 per year

Job Details

Skills

application production support
IS
.NET
SQL Server
ITIL
Application Support
Web Server Administration
Windows Server Administration
Load Balancing

Summary

< class="x1ll2q23 x1a4oops x132q4wb">Job Title: Systems Operations Engineer – Production Support< class="x1ll2q23 x1a4oops x132q4wb">Location: Charlotte, NC (Onsite)
Position Type: Contract
Interview: High Priority – Next-Day Interview
Work Model: 100% Onsite

Job Overview
Client is seeking a Senior Systems Operations Engineer to join its Enterprise Functions Technology Platform Management team, supporting Human Resources (HR), Public Affairs, and Legal (PAL) applications.
This is a senior-level technical production support role responsible for maintaining the stability, availability, and performance of business-critical enterprise applications. The ideal candidate will have strong experience in application production support, incident and problem management, ITIL processes, and troubleshooting complex enterprise technology environments.
The engineer will collaborate with global technology teams across the US and India, application development teams, business stakeholders, and third-party vendors to ensure reliable production operations.
Key Responsibilities
Lead production application support activities, ensuring high availability, stability, and performance of business-critical applications.
Drive adoption of core operational tools and align support processes with ITIL best practices.
Manage and execute Incident, Problem, Change, and Release Management activities.
Lead critical incident bridges, coordinate troubleshooting efforts, drive remediation, and provide timely stakeholder communications.
Perform root cause analysis (RCA) and implement preventive and corrective actions to minimize recurring incidents.
Troubleshoot complex application and infrastructure issues across IIS, .NET, SQL Server, Windows Server, and multi-tier application environments.
Support enterprise web-hosting environments involving multiple server tiers, application clustering, and load balancing.
Collaborate with development, infrastructure, database, network, business, and vendor teams to resolve production issues.
Identify technology risks, operational gaps, single points of failure, and opportunities for infrastructure and process improvements.
Create, maintain, and enhance application-specific troubleshooting documentation, operational runbooks, and knowledge articles.
Develop and maintain application build, configuration, deployment, and support documentation.
Identify automation opportunities and develop scripts or solutions to reduce repetitive operational tasks.
Perform daily production health checks, proactive monitoring, and routine maintenance activities.
Manage incident, problem, and service request queues, ensuring timely resolution within established SLAs.
Ensure compliance with enterprise security policies, audit requirements, documentation standards, and change control procedures.
Participate in off-hours production support, scheduled system changes, and on-call rotations.
Technical Environment
Microsoft IIS / Web Server Administration
.NET Application Support
Microsoft SQL Server
Windows Server Administration
Multi-tier Enterprise Application Architecture
Application and Server Clustering
Load Balancing and High Availability
Production Monitoring and Troubleshooting
ITIL Incident, Problem, Change, and Release Management
PowerShell / Operational Automation
Production Documentation and Runbook Management
Required Skills & Qualifications
Strong experience in enterprise application production support and systems operations.
Hands-on experience troubleshooting complex IIS/.NET/SQL Server application environments.
Solid understanding of Windows Server, web hosting, application architecture, clustering, and load balancing.
Strong knowledge of ITIL-based service management processes.
Experience leading critical production incidents, troubleshooting bridges, and root cause analysis.
Ability to coordinate effectively with global technology teams and business stakeholders.
Experience with production change management, release coordination, and deployment support.
Strong analytical, problem-solving, communication, and documentation skills.
Experience identifying operational improvements and automation opportunities.
Additional Requirements
Must be available to work onsite in Charlotte, NC.
Must be flexible to support occasional off-hours production activities.
Must participate in an on-call rotation for production incidents and scheduled system changes.
Strong collaboration and communication skills are essential for working with US and India-based engineering teams.
Interview Priority: HIGH – Immediate interview availability required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: RTX1dbe9d
Position Id: 9136525
Posted 10 hours ago

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Job Details

Skills

application production support
IS
.NET
SQL Server
ITIL
Application Support
Web Server Administration
Windows Server Administration
Load Balancing

Summary

Fitment
Dice Job Match Score™

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