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Info Tech Services Assoc

City Colleges of Chicago

Chicago, Illinois • Today

Full-time

USD 69,545.00 - 76,772.00 per year

Job Details

Skills

Technical Support
Remote Support
Computer Hardware
Help Desk
Inventory Management
Training
Audiovisual
Multimedia
Customer Service
Information Technology
Computer Science
Data Processing
Microsoft Windows
Microsoft Windows XP
Microsoft Windows 7
Microsoft Operating Systems
Internet
Internet Explorer
Information Engineering
Google Chrome
Computer Networking
Communication
Oracle Linux

Summary

IT SERVICE ASSOCIATE

IT PROGRAMS

MALCOLM X COLLEGE

PRIMARY OBJECTIVE: The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

DUTIES & RESPONSIBILITIES:

Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
Maintains, installs and tests software applications on computer hardware throughout the college.
Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
Facilitates use of equipment for various internal and external events.
Assembles and disassembles equipment on site before and after classes.
Provides limited training to audio-visual/multi-media equipment users.
Adheres to CCC Customer Service Excellence standards.
Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS:

Associate's degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
Minimum of two years of related work experience.
Knowledge and experience with supporting both Windows and Macintosh platforms.
Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
Sound verbal and written communication skills.
Great team player and self-starter.

Salary: $69,545- $76,772

1600 Union position

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at ;br>
TBD

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10277834
Position Id: bff6192024452e7f3aa3fd6fc3ef625a
Posted 12 hours ago

Fitment

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Job Details

Skills

Technical Support
Remote Support
Computer Hardware
Help Desk
Inventory Management
Training
Audiovisual
Multimedia
Customer Service
Information Technology
Computer Science
Data Processing
Microsoft Windows
Microsoft Windows XP
Microsoft Windows 7
Microsoft Operating Systems
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Communication
Oracle Linux

Summary

Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
Maintains, installs and tests software applications on computer hardware throughout the college.
Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
Facilitates use of equipment for various internal and external events.
Assembles and disassembles equipment on site before and after classes.
Provides limited training to audio-visual/multi-media equipment users.
Adheres to CCC Customer Service Excellence standards.
Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS:

Associate's degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
Minimum of two years of related work experience.
Knowledge and experience with supporting both Windows and Macintosh platforms.
Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
Sound verbal and written communication skills.
Great team player and self-starter.

Dice Id: 10277834
Position Id: bff6192024452e7f3aa3fd6fc3ef625a
Posted 12 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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