Solutions for Today's Challenges. Vision for Tomorrow's Opportunities.
Join William Blair, the Premier Global Partnership.
As the Lead Enterprise Cloud & Systems Engineer on the Central Technology Services team, you will own the product lifecycle for the firm's backend collaboration and productivity platforms. You will serve as the lead product engineer accountable for the health, roadmap, and continuous improvement of the firm's O365/M365 ecosystem, Exchange email environment, Proofpoint email security, Google Enterprise Platform, Metallic data protection, DocuSign, and Smartsheet. You will act as the technology expert advising a team of product managers to help them define product roadmaps, and drive product adoption. You will partner with the security and architecture teams to keep platforms compliant and secure, and translate business needs into reliable, well-engineered technology delivery. This role blends deep technical engineering with product ownership- balancing day-to-day platform stability with forward-looking strategy that maximizes the value the firm gains from its enterprise technology investments.
Responsibilities may include but are not limited to:- Serve as the lead product engineer and single point of ownership for the firm's backend M365 platform portfolio, including the O365/M365 ecosystem (Teams, SharePoint, OneDrive, and related add-ins/plug-ins).
- Own the product lifecycle and roadmap for the firm's Exchange email environment, including the hybrid configuration, mail flow, and related email technologies.
- Own and administer Proofpoint email security and filtering, partnering with the security team on domain health, threat protection, and business email compromise defense.
- Manage the firm's Google Enterprise Platform, ensuring secure configuration, integration, and appropriate use across the organization.
- Own the Metallic data protection and backup platform, including backup coverage, recovery readiness, and periodic restore testing.
- Administer the DocuSign platform, managing configuration, integrations, user provisioning, and adoption across business units.
- Own the Smartsheet platform, including administration, governance, licensing, and enablement for business teams.
- Shift platform operations from reactive to proactive by monitoring product health, anticipating issues, automating routine and manual processes, and continuously improving reliability and performance.
- Partner as the technical advisor for product roadmaps that align platform capabilities with business priorities and proactively communicate plans to Central Technology Services and stakeholders.
- Drive adoption and effective use of owned platforms through documentation, training materials, and enablement content for the technology team's knowledge base.
- Partner with the firm's security and architecture teams to keep owned platforms compliant and secure across both on-premises and cloud environments.
- Automate frequent support requests and operational tasks using Microsoft and/or ServiceNow tooling to improve efficiency and consistency.
- Triage events by severity and business impact, troubleshoot technical issues, escalate to management and vendors when necessary, and co-own platform disaster recovery testing.
- Ensure all activities comply with applicable rules, regulations, policies, and procedures.
Qualifications:- Bachelor's Degree in Information Technology or related subject matter required
- 6-8 years of experience engineering and supporting enterprise Microsoft and collaboration platforms required
- Relevant certification(s) preferred; product ownership or product management experience a plus
- Technical knowledge across industry-standard platforms, specifically the Microsoft M365/O365 ecosystem
- Advanced comprehension of enterprise email platforms (Exchange) and email security (Proofpoint), specifically in a regulated environment
- Working knowledge of collaboration and productivity platforms including Google Enterprise Platform, Docusign, and Smartsheet
- Understanding of data protection and backup solutions such as Metallic
- Employee experience and product ownership mindset- able to define roadmaps, prioritize work, and drive proactive platform improvement and improved digital experience
- Understanding of industry-standard automation tools
- Ability to collaborate across multiple functions and convey technical knowledge to various audiences
- Strong problem resolution skills with attention to detail and quality
- Desire to inspire others about technology
A reasonable estimate of the current base salary range at time of posting is below. Base salary does not include other forms of compensation or benefits. Actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, specific degrees and certifications, job responsibilities, market considerations and, if applicable, the location of the position.
This role is eligible for either a discretionary annual bonus (based on company, business unit and individual performance) and/or commission-based incentives.
Our featured benefit offerings include medical, dental and vision coverage, employer paid short & long-term disability and life insurance, 401(k), profit sharing, paid time off, Maven family & fertility benefit, parental leave (including adoption, surrogacy, and foster placement), as well as other voluntary benefits.
Salary Range
$140,000-$175,000 USD
About Our FirmWilliam Blair strives to attract qualified candidates who specialize in investment banking, investment management, private wealth management, and other strategic resource groups. We are committed to empowering our colleagues to deliver client success and engage in our communities. Our firm has delivered trusted advice for nine decades, continuing to deepen our expertise and relationships across asset classes and markets throughout North America, Europe, and Asia. We provide advisory services, strategies, and solutions to meet clients' evolving needs amid dynamic market conditions and varying industries. What sets us apart is that we are an independent partnership, with colleagues who have unique experiences, perspectives, and backgrounds. We empower our people to bring their best thinking so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients expect. We invite you to learn more about us by visiting
williamblair.com.
William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for. EOE m/f/d/v
Be aware of hiring scams: William Blair has clear processes and guidelines with regards to recruiting. We do not request personal financial information in connection with an employment application nor does William Blair extend any employment offers without first conducting an interview through one of its registered offices. William Blair does not use instant messaging services such as WhatsApp, Telegram, or iMessage as part of the recruiting or interviewing process.
Note to External Recruiters / Search Firms: William Blair does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission.
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