Job DescriptionAs a Senior Systems Analyst for the Revenue Operations Tech & Systems team, you will serve as a technical owner of the Restaurant Organization's go-to-market systems ecosystem. You will design, build, and optimize the technology that powers our Sales, Customer Success, Marketing, and Revenue Operations teams, creating scalable solutions that enable growth across the business.
This role blends systems architecture, Salesforce administration, integrations, automation, and business process engineering. You'll partner with stakeholders across Resy and American Express to translate business needs into technical solutions, build reliable system integrations, improve data quality, and continuously evolve our revenue technology stack.
The ideal candidate enjoys solving operational challenges through technology, has a systems-first mindset, and thrives building scalable solutions that reduce manual work, improve data integrity, and enable business growth.
ResponsibilitiesRevenue Systems Architecture & Administration- Own the architecture, administration, governance, and ongoing optimization of the Restaurant Organization's revenue technology ecosystem
- Participate in QA (quality assurance), user acceptance testing (UAT), edge-case testing, and hypercare initiatives during system rollouts or enhancements
- Design and implement scalable Salesforce solutions using Flows, custom objects, Lightning pages, validation rules, approval processes, permission sets, record types, and declarative automation
- Develop system architecture that supports evolving business processes while maintaining data integrity, security, and scalability
- Establish governance and best practices for CRM configuration, release management, change control, and system documentation
Integrations & Automation- Design, implement, and maintain integrations between Salesforce and third-party applications using APIs, middleware, and native integrations
- Build scalable automation that streamlines lead routing, opportunity management, onboarding, renewals, billing, contracting, and customer lifecycle workflows
- Identify opportunities to eliminate manual processes through automation and workflow optimization
- Partner with Engineering and IT teams to support custom integrations and data synchronization across business systems and to ensure clean, scalable, and compliant system operations
- Monitor integration health, troubleshoot failures, and proactively resolve system issues
Technology Strategy & Platform Management- Provide strategic input, evaluate, implement, and optimize revenue technology solutions that improve operational efficiency and user experience
- Manage administration of third-party GTM applications, including licensing, provisioning, configuration, and vendor relationships
- Lead technical implementation of new platforms from requirements gathering through deployment and user adoption
- Continuously assess platform utilization and recommend enhancements based on evolving business needs
Data & Process Engineering- Design scalable business processes that support Sales, Customer Success, Finance, and Marketing operations
- Improve CRM data quality through validation, automation, governance, and ongoing audits
- Partner with Revenue Operations leadership to define technical solutions for strategic initiatives
- Develop reporting infrastructure and support data models that enable accurate forecasting and operational insights
- Create technical documentation and system diagrams, and Support training and documentation efforts to ensure smooth adoption of new tools and processes
Cross-Functional Partnership- Collaborate closely with key stakeholders across RevOps, Global Dining, and American Express teams on cross-functional initiatives
- Serve as the technical subject matter expert for Revenue Operations systems
- Manage the intake, prioritization, and execution of system enhancement requests while balancing strategic initiatives with operational support
Cross-Functional Collaboration- Work in tandem with leadership to align system capabilities to business goals and guide technology-related decisions
- Help shape operational processes by identifying opportunities for automation, simplification, or scale
Qualifications- 2-4 years of experience in Revenue Operations, Business Systems, Sales Operations, Salesforce Administration, or Revenue Operations Engineering, preferably in a fast-paced, cross-functional environment
- Salesforce Administrator Certification
- Deep hands-on Salesforce Administration experience with expertise in declarative development and platform architecture
- Experience designing scalable CRM solutions and business process automation
- Strong understanding of Salesforce APIs, integrations, Connected Apps, and authentication methods
- Experience working with integration platforms such as Workato, MuleSoft, Zapier, Make, Boomi, or similar middleware solutions
- Familiarity with REST APIs, webhooks, JSON, and system integration concepts
- Experience supporting complex revenue technology ecosystems including Salesforce, Outreach, Chili Piper, DocuSign, CPQ platforms, Zuora, Hubspot, or similar SaaS-supporting applications
- Experience implementing lead routing, account assignment, territory management, quoting, contract lifecycle, and customer success workflows
- Strong understanding of SaaS go-to-market processes and revenue operations best practices
- Experience with release management, sandbox environments, testing, and change management
- Comfortable gathering technical requirements and translating business needs into scalable systems solutions
- Excellent problem-solving and analytical skills with a focus on process improvement and scalable design
- Strong communication skills with the ability to explain technical concepts to business stakeholders
- Comfort with ambiguity and evolving priorities; able to remain steady through organizational change
Preferred Qualifications- Advanced Administrator or Platform App Builder certifications are a plus
- Experience with Apex, SOQL, Lightning Web Components, or other Salesforce development tools is a plus
- Working knowledge of SQL, Snowflake, or other data platforms is a plus
- Experience with Git, DevOps Center, Copado, Gearset, or other Salesforce deployment tools
- Experience with Zuora CPQ, Zuora Billing, Snowflake, Tableau, or modern RevOps technology stacks
- Experience in a high-growth SaaS, marketplace, or technology company familiarity with risk and compliance processes in a SaaS or payments environment
- Passion for building scalable systems that enable operational excellence and exceptional user experiences
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